Slack Business - Enterprise vs Symphony comparison

Slack and Symphony are both solutions in the Enterprise Social Software category. Slack is ranked #2 with an average rating of 8.5, while Symphony is ranked #7 with an average rating of 7.0. Slack holds a 15.5% mindshare in ESS, compared to Symphony’s 7.6% mindshare. Additionally, 93% of Slack users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Slack Business - Enterprise

Read 76 Slack Business - Enterprise reviews

1,701 Views
1,361 Comparison Views

93% willing to recommend

Symphony

Read 5 Symphony reviews

624 Views
549 Comparison Views

83% willing to recommend

Slack Business - Enterprise

Symphony

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Executive SummaryUpdated on Aug 4, 2025

Slack Business - Enterprise and Symphony are competitors in the business communication platform category. Symphony stands out for its security and compliance features essential for regulated industries, while Slack appeals to a wider range of sectors due to its extensive functionality and integrations.

Features: Slack Business - Enterprise offers comprehensive integrations, intuitive communication channels, and customizable workflows, enhancing collaboration. Symphony emphasizes security, providing encryption and privacy controls tailored for financial services and legal industries.

Room for Improvement: Slack could improve its security features to appeal to more regulated industries and expand its specialized compliance capabilities. Symphony might benefit from enhancing its integration options, improving user interface flexibility, and expanding community resources for better user assistance.

Ease of Deployment and Customer Service: Slack’s deployment is straightforward with extensive documentation and responsive support facilitating easy onboarding. Symphony's deployment is tailored, often requiring dedicated training due to its security emphasis, but could improve by simplifying this process.

Pricing and ROI: Slack Business - Enterprise offers flexible pricing tiers accommodating various business sizes, promising ROI through efficiency. Symphony, while potentially more costly, provides ROI through industry-specific features crucial for regulatory compliance, justifying its price within targeted sectors.

To learn more, read our detailed Slack Business - Enterprise vs. Symphony Report (Updated: September 2025).

Buyer's Guide

Slack Business - Enterprise vs. Symphony

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Slack Business - Enterprise

Ranking in Enterprise Social Software

2nd

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Symphony

Ranking in Enterprise Social Software

7th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 15.5%, up from 10.6% compared to the previous year. The mindshare of Symphony is 7.6%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Slack Business - Enterprise	15.5%
Symphony	7.6%
Other	76.9%

Enterprise Social Software

Featured Reviews

Awais Mehmood

Webflow Developer at Qureos

Automation features and user-friendly interface support seamless communication

Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.

Read full review

Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The portal is at its best version now."

"Slack is very supportive in terms of communication between my colleagues and clients."

"I use Slack for communication with my colleagues."

"The most valuable feature is the screen sharing, which works well."

"The most valuable feature for me was the different channels."

"Slack makes it easy for employees to contact each other and exchange documents or information."

"The product is easy to use."

"In terms of setup, approaching its menu is simple."

More Slack Business - Enterprise pros

"The overall functions are good."

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The solution is user-friendly, and it is very good security-wise."

"The entire product is good."

"I found the RAM Commander module in Symphony to be the most valuable."

Cons

"Its capabilities to provide security features could be better for corporations."

"I have found it cumbersome to create and set up groups, or channels."

"It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view."

"I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."

"When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."

"The UI could be a little bit better."

"I would like the in-meeting content sharing facility to be improved."

"In Slack, there are areas for accessibility improvements."

More Slack Business - Enterprise cons

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"The solution needs to improve CI."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The solution is very expensive, and its pricing could be improved."

Pricing and Cost Advice

"I would rate the tool's pricing a four out of ten."

"It is an affordable solution."

"It's on the more expensive side."

"Slack is definitely worth the money."

"The solution is expensive."

"The solution is cheap in my country."

"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."

"It is less expensive than one of its competitors."

More Slack Business - Enterprise pricing and cost advice

"It is fairly an expensive product, but works for us."

"It's a costly product, but the number of available features justifies it."

"Symphony is expensive."

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Top Industries

By visitors reading reviews

Performing Arts

15%

Computer Software Company

13%

Financial Services Firm

11%

University

Financial Services Firm

63%

Retailer

Venture Capital & Private Equity Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	52
Midsize Enterprise	13
Large Enterprise	21

No data available

Questions from the Community

What do you like most about Slack?

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...

See all answers

What is your experience regarding pricing and costs for Slack?

I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.

See all answers

What needs improvement with Slack?

From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult. In Teams, all applications available in the Microsoft launchpad are easily...

See all answers

What do you like most about Symphony?

Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.

See all answers

What is your experience regarding pricing and costs for Symphony?

Symphony is expensive.

See all answers

What needs improvement with Symphony?

The solution needs to improve CI.

See all answers

Comparisons

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Compared 10% of the time

Atlassian Confluence vs Slack Business - Enterprise

Compared 8% of the time

Jive vs Slack Business - Enterprise

Compared 8% of the time

More Slack Business - Enterprise Competitors

Microsoft Teams vs Symphony

Compared 47% of the time

Mattermost vs Symphony

Compared 15% of the time

More Symphony Competitors

Product Reports

Buyer's Guide

Slack Business - Enterprise

August 2025

Download Slack Business - Enterprise product report

Buyer's Guide

Enterprise Social Software

August 2025

Download Symphony product report

Overview

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Slack Business - Enterprise vs. Symphony

September 2025

Free Report: Slack Business - Enterprise vs. Symphony

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