Atlassian Confluence vs Slack comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Atlassian Confluence and Slack based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Atlassian Confluence vs. Slack Report (Updated: November 2022).
655,113 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It is stable and reliable.""The initial setup is very easy.""I think that it is one of the best products on the market from my experience.""Easy to share information and the integration with JIRA is good.""It is a good collaboration tool.""Collaboration is most valuable. You can upload or create your documents on Confluence and share them with your team members. Your team members also can share documents.""This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance.""With Confluence, everything is in one place, so it's easy to find documentation."

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"It's valuable for announcements and communicating between team members.""We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.""The product has the ability to scale.""You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value.""Slack is a really easy collaboration tool to use and many companies are adopting this popular tool."

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"There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model.""Some elements of the user interface could be more user-friendly, including embedding diagrams.""When you are creating a table in Confluence, there is no tool to export it into Excel sheet for quick references. We can only export it as an a PDF file, but not into an editable file.""An area for improvement would be the intuitiveness of using the features, especially if you want to customize.""Some aspects of the drawing perspective could be improved. When we upgrade a design and make technical architecture drawings to publish, we still use Visio first and then copy and paste it. If this feature were available on Confluence, it would be a useful tool.""We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations.""I think the couple of improvement areas would be around Markdown support and support for adding code.""We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option."

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"I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.""There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.""I think Slack could add additional features without making the solution slower or more difficult to use.""We’d like it to have more capability for everyone to work on one doc in real time all at once.""The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."

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Pricing and Cost Advice
  • "The price of the on-premises data center version is too expensive."
  • "Licenses are quite expensive"
  • "There is an annual license."
  • "Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
  • "We have a site license for Atlassian Confluence and there are some limitations on external users."
  • "There is a license needed to use Atlassian Confluence."
  • "There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
  • "Maybe we're only using 10% of it, but we have to pay for everything."
  • More Atlassian Confluence Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I work with Confluence, however, I'm not sure what's lacking. The price could be improved. I have heard that certain adjustments would be made in 2024 and that it will then be more expensive, but I… more »
    Top Answer:Hi @WiseCat, @Sebastian Lawrence ​and @Lindsay Fifield. Can you possibly chime in here?
    Top Answer:The feature that I have found most valuable is communication between team members.
    Top Answer:My understanding is that we were using the free version.
    Top Answer:Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.
    Average Words per Review
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    Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

    Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

    Confluence has multiple deployment options to provide the flexibility your organization needs.

    Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

    For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

    Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

    Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

    Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

    Learn more about Atlassian Confluence
    Learn more about Slack
    Sample Customers
    Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
    Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
    Top Industries
    Financial Services Firm18%
    Computer Software Company18%
    Comms Service Provider9%
    Cloud Provider7%
    Computer Software Company17%
    Financial Services Firm14%
    Comms Service Provider10%
    Marketing Services Firm23%
    Financial Services Firm23%
    Computer Software Company9%
    Computer Software Company20%
    Financial Services Firm19%
    Comms Service Provider10%
    Company Size
    Small Business31%
    Midsize Enterprise25%
    Large Enterprise44%
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Small Business68%
    Midsize Enterprise9%
    Large Enterprise23%
    Small Business21%
    Midsize Enterprise16%
    Large Enterprise64%
    Buyer's Guide
    Atlassian Confluence vs. Slack
    November 2022
    Find out what your peers are saying about Atlassian Confluence vs. Slack and other solutions. Updated: November 2022.
    655,113 professionals have used our research since 2012.

    Atlassian Confluence is ranked 1st in Enterprise Social Software with 33 reviews while Slack is ranked 3rd in Enterprise Social Software with 5 reviews. Atlassian Confluence is rated 8.2, while Slack is rated 8.2. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of Slack writes "A secure and widely-used solution that integrates easily and is helpful for internal and external communication". Atlassian Confluence is most compared with Microsoft Teams, SharePoint, Office 365, Microsoft OneDrive and Zendesk Guide, whereas Slack is most compared with Symphony, SharePoint, ChatWork, Microsoft Teams and Workplace by Facebook. See our Atlassian Confluence vs. Slack report.

    See our list of best Enterprise Social Software vendors.

    We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.