Atlassian Confluence vs Slack comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Atlassian Confluence and Slack based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Atlassian Confluence vs. Slack Report (Updated: September 2023).
735,432 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting.""Confluence is easy to use and integrate with other solutions, including social media platforms.""We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket.""With Confluence, everything is in one place, so it's easy to find documentation.""The scalability is enough for our use cases. It covers all our needs.""Easy to share information and the integration with JIRA is good.""The solution offers a lot of freedom when drafting directly online.""The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"

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"The solution makes it easy to create groups, share documents, and communicate.""Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat.""The product makes communication seamless.""The huddle feature is valuable to me.""When we work with a platform like Slack, we can have one source without merging different document versions.""Slack is a really easy collaboration tool to use and many companies are adopting this popular tool.""We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.""In terms of setup, approaching its menu is simple."

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"When we import the data in Confluence from Word or any other document, the formatting is not correct.""The scalability for larger companies could be improved.""The search function is not great.""The way Atlassian Confluence handles tickets could be improved.""It lacks ease of integration.""The cost of the solution is too high.""When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits.""I would like to see the text editor upgraded from its current limited abilities."

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"We do experience issues when trying to log in on Slack.""It is difficult to navigate the tool when I log in to two devices and start a video call.""When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers.""The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.""Its capabilities to provide security features could be better for corporations.""When scaled on a large scale, the solution's cost becomes a matter of concern for organizations.""The product should provide integration with other solutions like Gmail or Outlook.""The product crashes when I use it on the desktop."

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Pricing and Cost Advice
  • "Licenses are quite expensive"
  • "There is an annual license."
  • "Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
  • "We have a site license for Atlassian Confluence and there are some limitations on external users."
  • "There is a license needed to use Atlassian Confluence."
  • "There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
  • "Maybe we're only using 10% of it, but we have to pay for everything."
  • "I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
  • More Atlassian Confluence Pricing and Cost Advice →

  • "The solution is expensive."
  • "It is less expensive than one of its competitors."
  • "It is an expensive tool. We pay 15 to 20 USD monthly per user."
  • "Slack is definitely worth the money."
  • "The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
  • "I would rate the tool's pricing a four out of ten."
  • "The solution is cheap in my country."
  • "It's on the more expensive side."
  • More Slack Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:What I find the most valuable about Confluence is how easy it is to use.
    Top Answer:When it comes to affordability, I give it an eight out of ten. It's reasonably priced since many people are using it.
    Top Answer:The area that needs improvement is the search capability. It should have generalized capabilities. The support should be better when it comes to analytics features.
    Top Answer:I use Slack for communication with my colleagues.
    Top Answer:When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers.
    Average Words per Review
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    Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

    Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

    Confluence has multiple deployment options to provide the flexibility your organization needs.

    Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

    For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

    Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

    Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

    Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

    Learn more about Atlassian Confluence
    Learn more about Slack
    Sample Customers
    Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
    Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
    Top Industries
    Computer Software Company20%
    Financial Services Firm16%
    Comms Service Provider10%
    Cloud Provider6%
    Educational Organization61%
    Financial Services Firm6%
    Computer Software Company6%
    Computer Software Company21%
    Marketing Services Firm15%
    Financial Services Firm15%
    Media Company5%
    Educational Organization80%
    Computer Software Company5%
    Financial Services Firm4%
    Company Size
    Small Business33%
    Midsize Enterprise23%
    Large Enterprise44%
    Small Business8%
    Midsize Enterprise65%
    Large Enterprise27%
    Small Business67%
    Midsize Enterprise10%
    Large Enterprise23%
    Small Business6%
    Midsize Enterprise81%
    Large Enterprise13%
    Buyer's Guide
    Atlassian Confluence vs. Slack
    September 2023
    Find out what your peers are saying about Atlassian Confluence vs. Slack and other solutions. Updated: September 2023.
    735,432 professionals have used our research since 2012.

    Atlassian Confluence is ranked 2nd in Enterprise Social Software with 45 reviews while Slack is ranked 3rd in Enterprise Social Software with 28 reviews. Atlassian Confluence is rated 8.0, while Slack is rated 8.4. The top reviewer of Atlassian Confluence writes "Flexible, efficient, allows the concurrent development of documentation and lets you add comments offline". On the other hand, the top reviewer of Slack writes "Provides a more convenient and efficient alternative to email, especially for internal conversations and coordination". Atlassian Confluence is most compared with Microsoft Teams, Office 365, Microsoft OneDrive, SharePoint and Asana, whereas Slack is most compared with SharePoint, Symphony, Chatter, ChatWork and Workplace by Facebook. See our Atlassian Confluence vs. Slack report.

    See our list of best Enterprise Social Software vendors.

    We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.