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Sisense vs Zendesk comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Sisense enhances efficiency with cost savings, improved analytics, easier data management, and automated reporting despite initial costs.
Sentiment score
6.0
Zendesk delivers cost savings, boosts efficiency, and enhances ticketing and reporting with easy configuration and strong support functions.
It makes it very easy for us to make data-driven decisions and we are able to forecast our future predicament or future plans, hence increasing or boosting productivity in my organization.
Lead Software Engineer at Ernst & Young
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
System Integration Specialist at a non-profit with self employed
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
Project Manager at a tech services company with 1-10 employees
I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.
Consultant and Startup Founder at AimHi Enterprises
Time saved is definitely a benefit because it puts all of our tickets in one spot.
Technical Solutions Lead at a computer software company with 51-200 employees
I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.
Junior system analyst at Wevt clous
 

Customer Service

Sentiment score
7.6
Sisense's customer service is renowned for prompt, knowledgeable support and effective, proactive problem-solving during implementation and usage.
Sentiment score
6.0
Zendesk offers responsive 24/7 support, rated highly for effectiveness, professionalism, and enhancing user satisfaction despite documentation reliance.
The support was very good.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
We typically get responses within 24 hours.
Project Manager at a tech services company with 1-10 employees
Sisense customer support is proactive and responsive.
Lead Software Engineer at Ernst & Young
There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
The technical support provided by Zendesk has been very satisfactory.
CEO at Etcetera Networks
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Customer Success Manager at Mimshackworks Endeavors
 

Scalability Issues

Sentiment score
7.2
Sisense is scalable and handles large data volumes, though complex scenarios may require enhanced infrastructure for optimal performance.
Sentiment score
7.0
Zendesk scales well, but larger teams may need adjustments; integration is straightforward, though pricing and customization can be challenging.
It is scalable to a very large extent and we can integrate any third-party tools.
Project Manager at a tech services company with 1-10 employees
Sisense's scalability is impressive as it can crunch a lot more data and has consistently better performance.
Lead Software Engineer at Ernst & Young
I would like to see more infra-scaling functionality for effective injection capacity and DR functionality.
DSRE Director Of Dev Ops/Operations (Management Executive) at a outsourcing company with 51-200 employees
We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.
Project Manager III at City of Union City Government
Zendesk can scale from very small companies to very large ones.
CEO at Etcetera Networks
Zendesk's scalability is excellent.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
8.0
Sisense is robust, handling large data volumes well with minor issues; users rate its stability highly with little downtime.
Sentiment score
7.8
Zendesk is stable, reliable, handles high traffic well, with rare outages and praised communication during maintenance and updates.
They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.
Project Manager III at City of Union City Government
Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
I did not face any slowdown issue in Zendesk; it smoothly handles a lot of tickets.
Senior Software Developer at a tech services company with 51-200 employees
 

Room For Improvement

Sisense needs better data integration, performance with large datasets, user customization, dashboard management, connectivity, and mobile usability improvements.
Zendesk needs improved customization, user-friendliness, pricing clarity, mobile optimization, and expanded communication features for better user satisfaction.
I would like to see an improvement in the live data connection, specifically making the process faster.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle.
System Integration Specialist at a non-profit with self employed
I give Sisense a nine because the integration with some third-party tools is good.
Project Manager at a tech services company with 1-10 employees
Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.
Junior system analyst at Wevt clous
Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.
Project Manager III at City of Union City Government
 

Setup Cost

Sisense's higher pricing suits mid-to-large enterprises but may deter small businesses due to additional costs for features.
Zendesk's pricing, viewed as expensive, varies with features and agents, and users should seek tailored solutions from Zendesk.
My experience with pricing, setup cost, and licensing is that it is cost-effective, but for smaller organizations working under a tight budget, this tool might be a bit expensive for them.
Lead Software Engineer at Ernst & Young
There was no significant difference in pricing between Sisense and ThoughtSpot.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
Project Manager at a tech services company with 1-10 employees
My experience with pricing, setup cost, and licensing for Zendesk shows that pricing is really affordable compared to other customer management software.
Dental Virtual Assistant at getreach.co
It is not the cheapest solution nor the most expensive, but it provides value for money.
CEO at Etcetera Networks
The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.
Consultant and Startup Founder at AimHi Enterprises
 

Valuable Features

Sisense provides user-friendly tools for fast, customizable dashboards, integrating diverse data with strong support and real-time analytics.
Zendesk offers ease of use, powerful integrations, customizable dashboards, comprehensive ticket management, and robust security with seamless data exchange.
It offers two ways to access data: by cubing the data or hitting it live.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It allows the user to cater to different use cases and is a very fast aggregator across different data sources, giving you the historical context and helping in operationalizing your data.
System Integration Specialist at a non-profit with self employed
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Project Manager at a tech services company with 1-10 employees
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
CEO at Etcetera Networks
Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.
Junior system analyst at Wevt clous
Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.
Consultant and Startup Founder at AimHi Enterprises
 

Categories and Ranking

Sisense
Ranking in Reporting
9th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
46
Ranking in other categories
BI (Business Intelligence) Tools (13th), Cloud Analytics (4th), Data Visualization (11th), Embedded BI (6th)
Zendesk
Ranking in Reporting
7th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
70
Ranking in other categories
CRM Customer Engagement Centers (2nd), CRM (5th), Help Desk Software (3rd), IT Service Management (ITSM) (5th), Knowledge Management Software (3rd), AI Customer Support (8th), AI IT Support (4th)
 

Mindshare comparison

As of September 2026, in the Reporting category, the mindshare of Sisense is 2.1%, down from 2.2% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
Zendesk1.5%
Sisense2.1%
Other96.4%
Reporting
 

Featured Reviews

Vishal Halbe - PeerSpot reviewer
System Integration Specialist at a non-profit with self employed
Has improved project turnaround time with customizable dashboards and faster data delivery to stakeholders
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providing more control over how the data is sorted or filtered would be quite useful. Additionally, it could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle. Sisense should provide more support for CI/CD, as we found the CI/CD approach quite limited, which is something that can be worked on. Some data scientists suggested more features can be offered by providing different models for data analytics. Sisense can improve by adding more features for handling complex schemas and making the pricing straightforward. The dashboarding features are good enough, but additional features could make it even more attractive. Also, CI/CD support or source control support would be really helpful.
AmandaSanchez - PeerSpot reviewer
Consultant and Startup Founder at AimHi Enterprises
Macros and automation have streamlined workflows and reduced manual effort across support teams
The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.
report
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914,394 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
10%
Outsourcing Company
10%
Financial Services Firm
10%
Outsourcing Company
11%
Construction Company
10%
Comms Service Provider
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise7
Large Enterprise16
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise22
Large Enterprise12
 

Questions from the Community

What needs improvement with Sisense?
So far, Sisense is performing well, but some visualizations lack flexibility in design options. Sisense should improve on handling extremely large data sets, and they should improve on maintaining ...
What is your primary use case for Sisense?
In our organization, we use Sisense for business intelligence where it helps us with complex data from multiple sources and provides excellent insights, which makes it easy for us to make data-driv...
What is your experience regarding pricing and costs for Sisense?
My experience with pricing, setup cost, and licensing has been positive, as the price is relatively affordable compared to other solutions, and I have no challenges with the pricing. The setup is s...
What is your experience regarding pricing and costs for Zendesk Support?
My experience with pricing, setup cost, and licensing for Zendesk shows that pricing is really affordable compared to other customer management software. The setup is pretty simple as well, but if ...
What needs improvement with Zendesk Support?
Regarding my main use case for Zendesk, it is really easy to use, but one of the cons I have with it is that it takes some time to load information. Most of the time, if a particular candidate has ...
What is your primary use case for Zendesk Support?
On a day-to-day basis, I use Zendesk to track, manage, and work on my cases. I also use it to upload information securely, and this is not only limited to documents but also to images and reports. ...
 

Comparisons

 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Sisense vs. Zendesk and other solutions. Updated: September 2026.
914,394 professionals have used our research since 2012.