

Sisense and Zendesk compete in the field of data analytics and customer support respectively. Sisense holds an upper hand due to its real-time data processing and visualizations, appealing to organizations needing fast analytics.
Features: Sisense integrates multiple data sources, is user-friendly, and offers fast dashboard creation and analytics. Its responsive sales and support enhance its appeal. Zendesk excels in ticket management, integration options, and customization, aiding operational efficiency and customer satisfaction.
Room for Improvement: Sisense struggles with larger data sets and lacks statistical package integration, hindering advanced analytics. Its highly visual interface may not suit code-oriented users. Zendesk's UI complexity, challenges in customization, and lack of streamlined multi-channel integrations require attention.
Ease of Deployment and Customer Service: Sisense offers flexible on-premises and cloud deployments with highly rated customer service. Zendesk, though offering cloud deployment with a straightforward interface, occasionally faces support response delays.
Pricing and ROI: Sisense, while competitively priced for its features, may seem costly for small businesses, offering a substantial ROI by reducing manual effort in reporting. Zendesk's costs scale with agent numbers and customization but deliver ROI through enhanced customer satisfaction and efficiency.
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.
I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.
We were able to offer a seamless 24/7 support experience and meet all our SLAs due to the robust nature of the platform.
The support was very good.
We typically get responses within 24 hours.
There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.
The technical support provided by Zendesk has been very satisfactory.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
It is scalable to a very large extent and we can integrate any third-party tools.
Sisense works really well for simple to medium use cases and scales well.
We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.
Zendesk can scale from very small companies to very large ones.
Zendesk's scalability is excellent.
They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.
Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.
The stability has been quite reliable.
I would like to see an improvement in the live data connection, specifically making the process faster.
It could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle.
I give Sisense a nine because the integration with some third-party tools is good.
Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.
Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.
Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.
There was no significant difference in pricing between Sisense and ThoughtSpot.
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.
It offers two ways to access data: by cubing the data or hitting it live.
It allows the user to cater to different use cases and is a very fast aggregator across different data sources, giving you the historical context and helping in operationalizing your data.
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.
Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.
| Product | Market Share (%) |
|---|---|
| Zendesk | 0.9% |
| Sisense | 2.1% |
| Other | 97.0% |


| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 7 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 35 |
| Midsize Enterprise | 20 |
| Large Enterprise | 11 |
Sisense is an end-to-end business analytics software that enables users to easily prepare and analyze large, complex datasets. Sisense’s Single-Stack BI software includes data preparation, data management, analysis, visualization and reporting capabilities.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.