We performed a comparison between Sisense and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Visually displaying data."
"It has allowed me to move my data to the cloud."
"The best part about this solution is how easy it is to mash up the data from many sources. Sisense is fast compared to other solutions."
"ElastiCube Manager is a very easy to use ETL tool, which includes the ability to easily transform raw data into reusable data."
"Ability to work with very large data sources without the limitations of Excel."
"Allows us to execute heavy, complex computations on the fly so customers can slice and dice the data based on their business needs."
"No issues with stability. It is a very stable solution."
"The most valuable thing I have found is the ability for Sisense to connect data from totally different sources."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's a very stable tool, very powerful."
"Zendesk Support has a lot of good APIs."
"The stability has been very good."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"It is a scalable solution."
"The initial setup is simple and straightforward."
"This solution does not have tabs. In order to have tabs, you have to download an add-on to mimic the tabs. They should be integrated to improve the solution."
"At present there are additional costs involved if we wish to share our data queues within this solution, which we would like to see removed."
"The administrative side of Sisense is a little cumbersome and confusing."
"I would love to have more customization capabilities for building dashboards, especially in creating custom widget sizes."
"They should improve the filters to create downloaded data by moving them to the top of the dashboard."
"The initial version we purchased only ran on Windows servers, which was less than ideal for our DevOps team. I believe that has been remedied in the latest release."
"I would also like to be able to run a bursts of reports based on different field values with PDF output right in the tool, rather than filtering on each field value and generating each PDF manually."
"Larger datasets will sometimes give a "Accumulated logs" error when trying to make minor changes. T"
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The price of the solution should be reduced."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The support team is time-consuming, and they don't find the answer to our problem."
"It needs to improve in terms of its flexibility, price, and installation."
Sisense is ranked 14th in Reporting with 39 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Sisense is rated 8.8, while Zendesk is rated 8.2. The top reviewer of Sisense writes "Business intelligence solution that has improved automation and provided meaningful insights". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Sisense is most compared with Microsoft Power BI, Tableau, Apache Superset, Qlik Sense and Amazon QuickSight, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Sisense vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
