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Sisense vs Zendesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Results with Sisense vary; some see immediate benefits, while others struggle to measure improvements or efficiency gains.
Sentiment score
6.2
Zendesk delivers cost savings and efficiency with flexible pricing and integration, addressing operational needs despite ROI measurement challenges.
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
System Integration Specialist at a non-profit with self employed
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
Project Manager at a tech services company with 1-10 employees
I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.
Consultant and Startup Founder at AimHi Enterprises
I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.
Junior system analyst at Wevt clous
We were able to offer a seamless 24/7 support experience and meet all our SLAs due to the robust nature of the platform.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
 

Customer Service

Sentiment score
7.6
Sisense is praised for exceptional, responsive customer service and skilled technical support, focusing on client success and prompt assistance.
Sentiment score
6.4
Zendesk support is generally responsive and professional, with some users experiencing delays and a lack of 24/7 chat support.
The support was very good.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
We typically get responses within 24 hours.
Project Manager at a tech services company with 1-10 employees
There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
The technical support provided by Zendesk has been very satisfactory.
CEO at Etcetera Networks
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Customer Success Manager at Mimshackworks Endeavors
 

Scalability Issues

Sentiment score
7.4
Sisense scales well for medium to large businesses, handling over 100 million data loads despite increased querying times.
Sentiment score
7.4
Zendesk scales well across team sizes, despite challenges in backups, updates, customization, and larger organization's specific scalability needs.
It is scalable to a very large extent and we can integrate any third-party tools.
Project Manager at a tech services company with 1-10 employees
Sisense works really well for simple to medium use cases and scales well.
System Integration Specialist at a non-profit with self employed
We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.
Project Manager III at City of Union City Government
Zendesk can scale from very small companies to very large ones.
CEO at Etcetera Networks
Zendesk's scalability is excellent.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
7.8
Sisense is generally stable and reliable, with occasional data import and dashboard load issues mitigated by caching.
Sentiment score
7.8
Zendesk is stable and reliable, with occasional outages swiftly resolved, making it ideal for small businesses and startups.
They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.
Project Manager III at City of Union City Government
Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
The stability has been quite reliable.
CEO at Etcetera Networks
 

Room For Improvement

Sisense users face dataset handling issues and seek improvements in speed, interface, integration, customization, and documentation.
Zendesk users seek improved usability, better integration, enhanced reporting, customization, mobile support, streamlined management, and communication tools.
I would like to see an improvement in the live data connection, specifically making the process faster.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle.
System Integration Specialist at a non-profit with self employed
I give Sisense a nine because the integration with some third-party tools is good.
Project Manager at a tech services company with 1-10 employees
Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.
Junior system analyst at Wevt clous
Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.
Project Manager III at City of Union City Government
 

Setup Cost

Sisense offers competitive pricing with extensive features, ideal for mid-size and large organizations, but less affordable for smaller businesses.
Zendesk's pricing can be high, impacting decisions, but offers flexibility and valuable CX features if negotiated effectively.
There was no significant difference in pricing between Sisense and ThoughtSpot.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
Project Manager at a tech services company with 1-10 employees
It is not the cheapest solution nor the most expensive, but it provides value for money.
CEO at Etcetera Networks
The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.
Consultant and Startup Founder at AimHi Enterprises
 

Valuable Features

Sisense excels with multi-source integration, ease of use, fast deployment, data visualization, and robust real-time analytics support.
Zendesk excels in integration, user-friendly ticket management, automation, customization, and robust analytics to enhance productivity and user experience.
It offers two ways to access data: by cubing the data or hitting it live.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It allows the user to cater to different use cases and is a very fast aggregator across different data sources, giving you the historical context and helping in operationalizing your data.
System Integration Specialist at a non-profit with self employed
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Project Manager at a tech services company with 1-10 employees
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
CEO at Etcetera Networks
Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.
Junior system analyst at Wevt clous
Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.
Consultant and Startup Founder at AimHi Enterprises
 

Categories and Ranking

Sisense
Ranking in Reporting
14th
Average Rating
8.8
Reviews Sentiment
6.2
Number of Reviews
43
Ranking in other categories
BI (Business Intelligence) Tools (17th), Cloud Analytics (5th), Data Visualization (13th), Embedded BI (7th)
Zendesk
Ranking in Reporting
12th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
66
Ranking in other categories
CRM Customer Engagement Centers (5th), CRM (15th), Help Desk Software (8th), IT Service Management (ITSM) (6th), Sales Force Automation (5th), Knowledge Management Software (4th), Community Platforms (2nd), AI Customer Support (9th), AI IT Support (7th)
 

Mindshare comparison

As of December 2025, in the Reporting category, the mindshare of Sisense is 2.1%, down from 2.4% compared to the previous year. The mindshare of Zendesk is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Market Share Distribution
ProductMarket Share (%)
Zendesk0.9%
Sisense2.1%
Other97.0%
Reporting
 

Featured Reviews

Vishal Halbe - PeerSpot reviewer
System Integration Specialist at a non-profit with self employed
Has improved project turnaround time with customizable dashboards and faster data delivery to stakeholders
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providing more control over how the data is sorted or filtered would be quite useful. Additionally, it could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle. Sisense should provide more support for CI/CD, as we found the CI/CD approach quite limited, which is something that can be worked on. Some data scientists suggested more features can be offered by providing different models for data analytics. Sisense can improve by adding more features for handling complex schemas and making the pricing straightforward. The dashboarding features are good enough, but additional features could make it even more attractive. Also, CI/CD support or source control support would be really helpful.
AmandaSanchez - PeerSpot reviewer
Consultant and Startup Founder at AimHi Enterprises
Macros and automation have streamlined workflows and reduced manual effort across support teams
The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
8%
Manufacturing Company
7%
Government
7%
Computer Software Company
9%
Performing Arts
8%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise7
Large Enterprise11
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise20
Large Enterprise11
 

Questions from the Community

What needs improvement with Sisense?
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providi...
What is your primary use case for Sisense?
Sisense was used for one of our clients to enable analytics and dashboards for their applications, which were supposed to get the data from different partners for that specific client. Sisense is w...
What is your experience regarding pricing and costs for Sisense?
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...
What needs improvement with Zendesk Support?
As of right now, I have nothing that comes to mind as an improvement needed or a feature that could work differently or be enhanced. I think across the board, Zendesk is amazing, and because they a...
 

Comparisons

 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Sisense vs. Zendesk and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.