Sisense and Zendesk compete in the field of data analytics and customer support respectively. Sisense holds an upper hand due to its real-time data processing and visualizations, appealing to organizations needing fast analytics.
Features: Sisense integrates multiple data sources, is user-friendly, and offers fast dashboard creation and analytics. Its responsive sales and support enhance its appeal. Zendesk excels in ticket management, integration options, and customization, aiding operational efficiency and customer satisfaction.
Room for Improvement: Sisense struggles with larger data sets and lacks statistical package integration, hindering advanced analytics. Its highly visual interface may not suit code-oriented users. Zendesk's UI complexity, challenges in customization, and lack of streamlined multi-channel integrations require attention.
Ease of Deployment and Customer Service: Sisense offers flexible on-premises and cloud deployments with highly rated customer service. Zendesk, though offering cloud deployment with a straightforward interface, occasionally faces support response delays.
Pricing and ROI: Sisense, while competitively priced for its features, may seem costly for small businesses, offering a substantial ROI by reducing manual effort in reporting. Zendesk's costs scale with agent numbers and customization but deliver ROI through enhanced customer satisfaction and efficiency.
The support was very good.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
I would like to see an improvement in the live data connection, specifically making the process faster.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
There was no significant difference in pricing between Sisense and ThoughtSpot.
It is not the cheapest solution nor the most expensive, but it provides value for money.
It offers two ways to access data: by cubing the data or hitting it live.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
Sisense is an end-to-end business analytics software that enables users to easily prepare and analyze large, complex datasets. Sisense’s Single-Stack BI software includes data preparation, data management, analysis, visualization and reporting capabilities.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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