IT Architect at a financial services firm with 5,001-10,000 employees
Jun 15, 2017
With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules.
Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
Sep 13, 2016
As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally.
Project Manager at a transportation company with 1,001-5,000 employees
Feb 11, 2016
It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities.
