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IFS Cloud Platform vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (32nd), Customer Experience Management (10th), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)
Siebel
Ranking in Field Service Management
4th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (7th), Product Configuration and Quoting (9th)
 

Mindshare comparison

As of May 2026, in the Field Service Management category, the mindshare of IFS Cloud Platform is 8.1%, down from 16.9% compared to the previous year. The mindshare of Siebel is 4.7%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform8.1%
Siebel4.7%
Other87.2%
Field Service Management
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Individual user profiles that can be configured as templates to minimize data entry."
"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The product is quite flexible."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"The most valuable feature is the distribution module."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"I found that this product had the ability to meet our business needs."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Being a single source of information, this provides an authoritative source of information."
 

Cons

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The solution needs to improve its documentation and user-friendliness."
"The solution's reporting tools still require improvement."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"It is a very expensive product and data steward module is very complex."
"Business rules for data duplication can be improved."
"Pricing is very high."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
 

Pricing and Cost Advice

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"There's an additional yearly cost for support."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
"Pricing is an area that could be improved. They could be more competitive."
"There are varying license levels that you can purchase."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
10%
Construction Company
9%
Financial Services Firm
7%
Outsourcing Company
12%
Construction Company
8%
Financial Services Firm
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Comparisons

 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about IFS Cloud Platform vs. Siebel and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.