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IFS Cloud Platform vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (27th), Customer Experience Management (9th), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)
Siebel
Ranking in Field Service Management
7th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (16th), Product Configuration and Quoting (10th)
 

Mindshare comparison

As of October 2025, in the Field Service Management category, the mindshare of IFS Cloud Platform is 7.1%, down from 19.8% compared to the previous year. The mindshare of Siebel is 3.4%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Market Share Distribution
ProductMarket Share (%)
IFS Cloud Platform7.1%
Siebel3.4%
Other89.5%
Field Service Management
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
Felix Maximiliano Obes - PeerSpot reviewer
It provides end-to-end customer management, from marketing all the way to support. Project management is lacking.
Siebel Analytics and the contact management features. This feature is the BI engine built for easy reporting and dashboards to visualize all phases of the customer´s lifecycle and devise the right strategies. The Asset and Product modules are separated and comply with most requirements out of the box for a typical CRM implementation. Also, the Contacts feature is very powerful even allowing for bulk email sending. Campaign and opportunities were used to calculate TOV and worked marvelously well.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

Information not available
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about IFS Cloud Platform vs. Siebel and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.