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SendGrid Reviews

Vendor: Twilio
4.3 out of 5
Badge Leader
223 followers
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Helped 856,856 peers since 2012

Featured SendGrid reviews

SendGrid mindshare

As of June 2025, the mindshare of SendGrid in the Cloud Email category stands at 20.1%, up from 15.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Cloud Email

PeerResearch reports based on SendGrid reviews

TypeTitleDate
CategoryCloud EmailJun 14, 2025Download
ProductReviews, tips, and advice from real usersJun 14, 2025Download
ComparisonSendGrid vs MailChimpJun 14, 2025Download
ComparisonSendGrid vs Amazon WorkMailJun 14, 2025Download
ComparisonSendGrid vs Zoho CampaignsJun 14, 2025Download
Suggested products
TitleRatingMindshareRecommending
Amazon WorkMail4.26.8%84%12 interviewsAdd to research
Fortinet FortiMail Cloud4.03.1%87%22 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
11%
Government
10%
University
9%
Healthcare Company
7%
Computer Software Company
7%
Financial Services Firm
7%
Comms Service Provider
5%
Insurance Company
5%
Performing Arts
5%
Real Estate/Law Firm
4%
Legal Firm
4%
Educational Organization
3%
Non Profit
3%
Retailer
3%
Construction Company
2%
Energy/Utilities Company
2%
Media Company
2%
Aerospace/Defense Firm
2%
Hospitality Company
2%
Outsourcing Company
1%
Marketing Services Firm
1%
Logistics Company
1%
Transportation Company
1%
Wellness & Fitness Company
1%
Pharma/Biotech Company
1%

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SendGrid reviews

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Rastu Singh - PeerSpot user
Technical Consultant - Email Deliverability at Adobe
Verified user of SendGrid
Jun 17, 2024
Clean and simple to use with good integration capabilities

Pros

"They have pretty good support in terms of any issues. "

Cons

"The reporting part needs improvement. "
John Abelardo Manangan II - PeerSpot user
Senior Web Developer at a retailer with 1-10 employees
Verified user of SendGrid
May 13, 2024
A stable solution, with automation, but the data field of contacts needs improvement

Pros

"The most valuable feature is the conditions in automation."

Cons

"The contact limit alerts need to be improved."
Find out what your peers are saying about SendGrid. Updated May 2025
856,856 professionals have used our research since 2012.
Dipak Raghuwansi - PeerSpot user
Director Of Engineering at MakeStories
Verified user of SendGrid
Dec 18, 2022
Product version discussed: V2 API
It has a high deliverability rate and is stable and easy to deploy

Pros

"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."

Cons

"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
Christopher Justice - PeerSpot user
Vice President of Operations at BL.INK
Verified user of SendGrid
Nov 27, 2022
Easy to set up with great email-sending and validation features

Pros

"The solution scales well. "

Cons

"SendGrid is a great solution. I don't have any areas of improvement. "
LuisYndigoyen - PeerSpot user
Senior Product Manager at Momento
Verified user of SendGrid
Nov 17, 2022
Great dashboard, good performance, and allows for API integration

Pros

"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."

Cons

"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data. "
Sufyan Aslam - PeerSpot user
Senior Full Stack Developer at Ayraxs Technologies LLP
Verified user of SendGrid
Dec 16, 2022
Fast and easy to use with good UI

Pros

"It is easy to set up."

Cons

"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience. "
PeerSpot user
Chief Technology Officer at a transportation company with 11-50 employees
Verified user of SendGrid
Nov 24, 2022
API integrations are easy for email automation, but their security mechanism for login doesn't work in all geographies

Pros

"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."

Cons

"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies. "
Uddeshya Kumar - PeerSpot user
Product Owner at SecLogic Limited
Verified user of SendGrid
Mar 29, 2023
It allows the users to use different components through just one endpoint

Pros

"It is a stable and scalable solution. "

Cons

"They should make the solution more user-friendly. "