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Huntress Managed EDR vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Huntress Managed EDR
Ranking in Managed Detection and Response (MDR)
2nd
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
32
Ranking in other categories
Endpoint Detection and Response (EDR) (7th)
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
13
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
 

Mindshare comparison

As of May 2025, in the Managed Detection and Response (MDR) category, the mindshare of Huntress Managed EDR is 10.5%, up from 7.9% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 4.0%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Anto Baharian - PeerSpot reviewer
Never misses anything and has an attractive price point and a simple interface
One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price. For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.
Tom Kar - PeerSpot reviewer
Has a user-friendly setup process, but its query language needs improvement
The product has valuable features for the EDR section. We can easily isolate affected machines in the network. It helps us prevent the spreading of malware or ransomware further Secureworks Taegis ManagedXDR's query language and stability need improvement. Additionally, its price could be better…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of Huntress is its 24/7 SOC service."
"The solution's most valuable feature is that it has a manned security operation center, not AI-driven."
"The endpoint protection is definitely the most impactful feature for clients. It just works. It is a set-it-and-forget-it type of solution."
"Their SOC is super responsive and does a great job of catching incidences and being on top of any issues that arise."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"Huntress Managed EDR provides that human in the loop, which means someone is always watching your back, and that's the main difference."
"Huntress helps us replace traditional antivirus solutions with an EDR. I like how easy it is to use and deploy. Support is good- they've responded quickly when I've had issues. I like it a lot so far. It reports valuable information and filters out things I don't need to know."
"The most valuable features are IDS and IPS."
"We can easily isolate affected machines in the network."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the fast alerting and response time."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The solution definitely made us way more aware of the possibilities out there."
"There are some patent pending detectors within the platform that provides a lot of value."
 

Cons

"In the next release, I'd like to see more intuitive dashboards."
"I'd like it if Huntress could scan for software that's out of date or has open vulnerabilities. That would be useful for us. Scanning for vulnerable software would be helpful. Also, we've set it up to create a ticket in our ticketing system when there's an alert. It would be nice if closing that ticket would also close the Huntress alert. It doesn't do that right now, but they're working on adding that feature."
"The ITDR product is coming along great, however, we are still getting many false positives."
"The product could be improved in terms of customization options available for reports."
"The solution's UI is an area with certain shortcomings that need improvement."
"Huntress should have a more user-friendly interface because it takes some understanding to work our way through the interfaces."
"There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial."
"Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"The deployment could definitely be improved."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"It would be nice if the solution were a little more affordable."
"In the next release of this solution, I would like to see file integrity monitoring."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
 

Pricing and Cost Advice

"Huntress is priced fairly for the services and value it provides."
"The pricing is competitive, in line with Huntress's offerings, and aligns well with our business model."
"The solution's pricing is fair."
"Regarding the pricing for Huntress Managed EDR, I was amazed when I heard the price; I thought it was going to be way more than what it is based on the quality."
"The pricing model for Huntress is similar to competitors and is charged per endpoint."
"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."
"I rate the product pricing six out of ten for the Malaysian market. However, I would rate it a three out of ten for the Australian, New Zealand, or Singapore markets."
"The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender."
"The pricing of Dell Secureworks is very reasonable."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The Red Cloak agent is free."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"It is expensive but there is no better product than this."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
9%
Insurance Company
7%
Retailer
6%
Computer Software Company
23%
Manufacturing Company
9%
Financial Services Firm
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the supp...
What is your primary use case for Huntress?
We use it for our clients and ourselves. Huntress is a pretty comprehensive platform. Recently, they acquired the security awareness training platform, which helps us to fulfill our clients' needs ...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

No data available
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Information Not Available
RICOH, Owens and Minor
Find out what your peers are saying about Huntress Managed EDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.