Salesforce Experience Cloud pros and cons

Name: Salesforce Experience Cloud
Brand: Salesforce
Rating: 4.6 (4 reviews)

Vendor: Salesforce

4.6 out of 5

4 reviews
100% willing to recommend

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Pros & Cons summary

Salesforce Experience Cloud enables significant time savings with an efficiency boost of eighty percent in workflows. It allows customizable designs and processes, facilitating flexibility and on-the-fly page creation. Replacing legacy systems with this platform improves operational efficiency. However, document generation and error debugging present challenges, including difficulties with DocuSign integration, limited CSS customization, and complex button-hiding workarounds, impacting user experience. Despite these obstacles, Salesforce Experience Cloud still delivers substantial ROI.

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Prominent pros & cons

PROS

Salesforce Experience Cloud enables significant time savings, allowing businesses to perform more tasks and achieve a substantial ROI.

An efficiency increase of eighty percent in day-to-day workflows has been observed after moving to Salesforce Experience Cloud.

Users can tailor design and process requirements with Salesforce Experience Cloud, offering flexibility beyond standard applications.

Salesforce Experience Cloud permits on-the-fly page creation and layout setups, enhancing utility.

Implementations replacing legacy systems with Salesforce Experience Cloud have shown marked improvements in operational efficiency.

CONS

Document generation within Salesforce Experience Cloud presents challenges, especially when downloading a PDF copy or integrating with DocuSign.

Users face difficulties in debugging errors, creating friction in the process.

The CSS library in Salesforce lacks desired customization options.

There are limitations in hiding buttons based on criteria, requiring complex workarounds.

Salesforce Experience Cloud Pros review quotes

AdarshSingh

Accenture Strategy & Consulting at Deloitte

Sep 17, 2025

Wherever we implemented Salesforce Experience Cloud, they were using legacy systems, and the customizations we can do using Salesforce Experience Cloud significantly improved the UI/UX—for example, if initially it took 10 minutes to fill out a form, after our customizations it just took three minutes or two minutes, and this significant time savings helped them to do more business, resulting in substantial ROI.

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Moitreyo Chakraborty

Software Developer at a tech vendor with 10,001+ employees

May 20, 2026

In terms of measurable impact, after moving to Salesforce Experience Cloud, I notice an efficiency increase of eighty percent in day-to-day workflows.

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Ajay Pal

Associate Consultant at a consultancy with 10,001+ employees

Oct 7, 2024

We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes.

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Partner Relationship Management (PRM)

May 2026

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reviewer2563962

Salesforce Associate Architect at a tech services company with 51-200 employees

Oct 7, 2024

The ability to set up layouts and create pages on the fly was beneficial.

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Salesforce Experience Cloud Cons review quotes

AdarshSingh

Accenture Strategy & Consulting at Deloitte

Sep 17, 2025

There was one area that could be improved regarding document generation within Salesforce Experience Cloud. When submitting a form and wanting to have a PDF copy downloaded within the system, or when doing an integration with DocuSign while generating a document, we faced some challenges.

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Moitreyo Chakraborty

Software Developer at a tech vendor with 10,001+ employees

May 20, 2026

The biggest friction point I would say is that sometimes it is a bit difficult to debug errors.

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Ajay Pal

Associate Consultant at a consultancy with 10,001+ employees

Oct 7, 2024

The CSS library of Salesforce is not as customizable as I would prefer.

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Buyer's Guide

Partner Relationship Management (PRM)

May 2026

Download Free Report

Find out what your peers are saying about Salesforce, Agentcis, Channeltivity and others in Partner Relationship Management (PRM). Updated: May 2026.

DOWNLOAD NOW

896,202 professionals have used our research since 2012.

reviewer2563962

Salesforce Associate Architect at a tech services company with 51-200 employees

Oct 7, 2024

Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds.

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