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Ping Identity Platform Reviews

Vendor: Ping Identity
4.2 out of 5
Badge Ranked 1
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What is Ping Identity Platform?

Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.

Get the Ping Identity Platform Buyer's Guide and find out what your peers are saying about Ping Identity Platform, Microsoft Entra ID, SailPoint Identity Security Cloud and more!
Ping Identity Platform is the #1 ranked solution in top Directory Servers, #3 ranked solution in top Customer Identity and Access Management (CIAM) solutions, #5 ranked solution in top Identity and Access Management as a Service providers, #6 ranked solution in top Single Sign-On (SSO) solutions, #6 ranked solution in top Access Management solutions, #7 ranked solution in top Authentication Systems, and #11 ranked solution in Data Governance tools. PeerSpot users give Ping Identity Platform an average rating of 8.4 out of 10. Ping Identity Platform is most commonly compared to Microsoft Entra ID: Ping Identity Platform vs Microsoft Entra ID. Ping Identity Platform is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.
Buyer's Guide
Ping Identity Platform
April 2026
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Ping Identity Platform mindshare

Product category:
Authentication Systems
As of May 2026, the mindshare of Ping Identity Platform in the Authentication Systems category stands at 3.2%, down from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform3.2%
Microsoft Entra ID6.5%
Okta Platform4.8%
Other85.5%
Authentication Systems

PeerResearch reports based on Ping Identity Platform reviews

TypeTitleDate
CategoryAuthentication SystemsMay 2, 2026Download
ProductReviews, tips, and advice from real usersMay 2, 2026Download
ComparisonPing Identity Platform vs Microsoft Entra IDMay 2, 2026Download
ComparisonPing Identity Platform vs Cisco DuoMay 2, 2026Download
ComparisonPing Identity Platform vs Okta PlatformMay 2, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.36.5%95%277 interviewsAdd to research
SailPoint Identity Security Cloud4.1N/A97%72 interviewsAdd to research
 
 
Key learnings from peers
Last updated May 1, 2026

Valuable Features

Ping Identity Platform's most valuable features include multifactor authentication from various sources, user-friendly interface, customizable PingFederate with extensive integrations, role-based access control, biometric authentication methods, seamless single sign-on, and support for a wide range of MFA options. It offers strong identity management, easy infrastructure setup, granular control, and performance reliability. It excels in API security, identity integration with multiple providers, automating workflows, and adaptive authentication based on risk factors. It brings innovation with lightweight, converged capabilities.
  • "Personally, I appreciate Identity Orchestration the most about Ping Identity Platform, as with a simple drag-and-drop interface and the correct options we can build a complex and personalized process very efficiently and effectively for registration, login, and profile management."
  • "This is a user-friendly solution."
  • "PingID is very good, it's pretty stable as a product and we've never faced any issues, at least with the data applications integration, and the customers really like it."

Room for Improvement

Ping Identity Platform should enhance user authentication methods, improve integration capabilities, and provide stronger support for password-less features. There are challenges with network stability and transitioning to a cloud-based model. Improving the user interface, reducing setup complexity, and providing comprehensive documentation are important. Enhancements in token management, notifications, and monitoring could be beneficial. Streamlining the user experience on desktop and strengthening support resources will also be valuable for better customer satisfaction.
  • "In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation."
  • "I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
  • "Many times when we are authenticating, we'd like the freedom to set the time; maybe it needs to be slightly longer, and before we can authenticate it, it ends up in an error and then we have to create everything all over again in terms of launching the application."

ROI

Users highlighted substantial ROI from Ping Identity Platform, noting reduced administrative costs, improved security compliance, and seamless integration with existing systems. Enhanced user experiences due to simplified access management led to increased efficiency. Automated workflows and streamlined processes significantly lowered the time and effort required for identity management tasks. Users also appreciated the scalability, which supported their growth without compromising performance. The platform's reliability and robust features ultimately provided significant long-term value.

Pricing

Enterprise buyers noted Ping Identity Platform's pricing as competitive and cost-effective, comparing favorably to alternatives like Okta and Microsoft Azure AD. While suitable and affordable for large organizations, smaller companies may find it costly. Pricing is flexible, influenced by subscription length and support needs, with offers starting at $20,000 annually. It provides good value for its security and scalability features, delivering efficient identity management without additional fees for technical support.
  • "The platform's value justifies the pricing, especially considering its security features and scalability."
  • "Ping Identity Platform is not very expensive."
  • "Compared to some SaaS-based solutions, the platform is relatively cost-effective."

Popular Use Cases

Ping Identity Platform is primarily used for multi-factor authentication, identity solutions, access to cloud applications, and integration with various applications using protocols like SAML, OAuth, and OIDC. Organizations use it to provide secure login experiences, manage customer identities, enable single sign-on for enterprise applications, migrate on-premises applications to AWS, protect APIs, and enhance application security. Consulting firms implement it for clients, while IT companies integrate it into existing infrastructures.

Service and Support

Ping Identity Platform's customer service is rated highly with responsive and knowledgeable assistance. Technical support is considered good, though not proactive. Users report quick response times for critical issues and a helpful support environment. However, some find the support portal confusing and indicate slower response times for complex issues. Enhancement requests and updates are efficiently managed, but resource availability may be limited compared to larger providers. Operational support rates between six and seven out of ten.

Deployment

Users find Ping Identity Platform's initial setup generally straightforward, though complexity varies based on prior systems and project specifics. Some faced debugging challenges, while others noted moderate difficulty with application compatibility and migration. Deployment time ranges from minutes to months, often depending on factors like environment size and integration needs. Familiarity with related tools aids in the process. Adequate support and information simplify setup, but network configurations and specific requirements may extend timelines.

Scalability

Ping Identity Platform demonstrates notable adaptability, accommodating varied user numbers across organizations. When configured effectively, it manages increased loads with clustering, providing redundancy and efficient request handling. Instances show deployment in diverse environments, addressing scaling needs through server additions and performance tuning. Some entities encounter configuration and infrastructure-dependent obstacles, while others find it aligns with their demands. Cluster management, horizontal scalability, and failover capabilities are consistently highlighted, showcasing versatility and reliability across sectors.

Stability

Ping Identity Platform is considered stable by many users. While some report minor issues such as log size management and CPU spikes, these are typically manageable through good monitoring and maintenance. Occasional outages occur, often related to integrations with other systems like Splunk or SSO configurations. Ratings for stability mostly range from eight to ten out of ten. Users often use tools like Dynatrace for monitoring and report that infrastructure setup significantly impacts stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Ping Identity Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise19
By reviewers
By visitors reading reviews
Company SizeCount
Small Business172
Midsize Enterprise103
Large Enterprise579
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
22%
Retailer
9%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
Healthcare Company
5%
Construction Company
5%
Comms Service Provider
4%
University
4%
Government
3%
Energy/Utilities Company
3%
Performing Arts
3%
Educational Organization
3%
Outsourcing Company
2%
Media Company
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Legal Firm
1%
Marketing Services Firm
1%
Hospitality Company
1%
Wholesaler/Distributor
1%
Consumer Goods Company
1%
Pharma/Biotech Company
1%
Non Profit
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%

Compare Ping Identity Platform with alternative products

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Learn more about Ping Identity Platform

This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.

What are the key features of Ping Identity Platform?
  • Cloud Capabilities: Built for cloud applications with flexible integrations.
  • Federated Identity Management: Allows easy integration of multiple IDPs.
  • SSO and MFA Support: Ensure secure and seamless access.
  • Passwordless Authentication: Enhances user convenience.
  • API and Device Management: Protects and secures devices and APIs.
What benefits and ROI can be expected from Ping Identity Platform?
  • Enhanced Security: Through detailed compliance features and multi-protocol support.
  • User Convenience: Enabled by passwordless access and integration flexibility.
  • Improved Access Control: With role-based permissions and identity management integration.
  • Seamless Integration: Across a range of identity providers and authentication protocols.

In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.

Ping Identity Platform was previously known as Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ.

Ping Identity Platform customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

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Product Categories

Product Categories
Authentication Systems
Single Sign-On (SSO)
Data Governance
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Access Management
Customer Identity and Access Management (CIAM)
Directory Servers

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Ping Identity Platform Reviews Summary
Author infoRatingReview Summary
Senior Analyst at Toll Group4.0I found Ping Identity Platform excellent for its SSO, adaptive MFA, and no-code Identity Orchestration, with robust API security and customization. However, it faces premium pricing, complex implementation, and limited pre-built apps and customer support.
VP Engineering at Inspirit Vision5.0I find Ping Identity Platform a lightweight, converged IAM leader with robust features, including passwordless and comprehensive MFA. It integrates easily. I'd like its IGA capability beyond SaaS to improve. I rate it nine out of ten.
Senior ServiceNow Developer at Wells Fargo5.0I rate Ping Identity Platform 10/10, appreciating its no-code IAM, flexible SSO, and Generative AI for security and automation in GRC. While colleagues mentioned API/security issues, my experience was positive, streamlining workflows effectively.
Sr. IAM Engineer at Southwest Airlines4.5I use Ping for seamless SSO/MFA, appreciating its Kerberos integration and scalability with clustering. Though integration requires programming and user migration can be challenging, I rate it highly. Vigilance during setup is crucial due to security implications.
Ping Engineer at Equitable3.5I value Ping Identity Platform's RBAC, scalability, and easy setup, despite occasional stability issues. It's not expensive, good for user identification, and I recommend it at a 7/10 rating.
Senior IAM Platform Enigeer at Loblaw Companies Limited4.0I've used PingFederate for three years for secure identity management, valuing its centralized authentication and scalability. I see room for UI, performance, and documentation improvements. Support is decent, and despite minor issues, I rate it 8/10.
Sr IAM Consultant at a healthcare company with 10,001+ employees4.0I rely on Ping Identity Platform for comprehensive access management, valuing its strong biometric security and scalability. While stable with good support, I believe it needs improvement in passwordless authentication. Overall, I recommend this solution.
IAM lead at Tata Consultancy4.0I find this platform offers robust identity management and scalability for AWS migrations. While setup is complex and device tracking needs improvement, its reliable performance and features justify the cost for enterprises prioritizing on-prem security.