Service and Support
Parasoft SOAtest's customer service is rated highly, often described as excellent and responsive. Technical support receives mixed feedback, with many experiencing rapid and effective assistance, particularly praising their knowledgeable support staff. However, some mention challenges in complex scenarios and communication issues. Despite occasional delays or region-specific difficulties, overall satisfaction remains positive, with several users giving high ratings for their support experience. Many appreciate the prompt responses, although some note areas for improvement in specific locations and complex queries.
Deployment
Users found Parasoft SOAtest's initial setup to be straightforward and manageable without requiring specialized skills. The installation process is simple with helpful guidance, though complex infrastructure might increase difficulty. Some faced longer deployment times, especially when integrating with CI/CD tools or custom protocol changes. The setup allows focus on test efforts, offering varying complexity levels in scenario building. Despite potential challenges, users could activate functionalities efficiently with minimal team involvement.
Scalability
Many users indicate Parasoft SOAtest is scalable with limited issues. Some experience challenges with large test scenarios or when approaching memory limits, but these can often be mitigated through effective design. It's used by diverse teams, from medium to enterprise, with scalability facilitating multiple applications and CI/CD integration. Performance can falter when numerous sessions are active, yet many find it sufficient for their growing organizational needs. Reliability is generally rated positively among users.
Stability
Parasoft SOAtest experiences mixed stability feedback. Many users note stable performance, some mention performance issues on low-end systems or with large test cases, and occasional crashes in specific scenarios. Sporadic issues include memory consumption and time-outs, often resolved with Parasoft support. Users rate stability highly, citing minimal bugs or glitches. The platform is reliable for most, with occasional concerns during initial setup or resource-intensive operations. Stability is rated around eight out of ten.