What is our primary use case?
We provide Palo Alto Networks Panorama to customers in the education and government niches, for example, for state and defense accounts. The product is for logging and log management.
What is most valuable?
I found logging and management features the most valuable in Palo Alto Networks Panorama.
Another good feature of the product is that it lets you define global firewall policies and templates. For example, if you have standard procedures, you can create a single template and apply it to all your firewalls. This feature is attractive to many users.
I also like that Palo Alto Networks Panorama is easy to configure and manage.
What needs improvement?
Storage in Palo Alto Networks Panorama needs improvement.
My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge.
Updating Palo Alto Networks Panorama was also a bit challenging when upgrading your firewall, so that's another area for improvement.
For how long have I used the solution?
I've worked with Palo Alto Networks Panorama for the last three or four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a stable product, but sometimes, the patch creates some issues, so it's a nine out of ten.
What do I think about the scalability of the solution?
Regarding scalability, Palo Alto Networks Panorama is a scalable solution. You can scale it whenever you want. You can add storage. Scaling it is easy, so it's a nine out of ten for me.
How are customer service and support?
Palo Alto Networks Panorama technical support is good. Regarding response time, it depends if you're getting partner support or direct support from Palo Alto Networks.
Sometimes you need to wait a maximum of four hours to receive support, and sometimes, it just takes half an hour. It also depends on the type of ticket you open. If it's a critical ticket, you'll get a call from technical support within fifteen to twenty minutes.
I also like that Palo Alto Networks extended support to distributors, where you can raise a ticket directly with a distributor.
Which solution did I use previously and why did I switch?
I've used AlgoSec, and compared to Palo Alto Networks Panorama, AlgoSec supports other OEM firewalls, which means you can configure Fortinet, Palo Alto, Cisco, and other firewalls on it. In contrast, Palo Alto Networks Panorama only supports Palo Alto Networks devices, which is a drawback.
Otherwise, if you compare Palo Alto Networks Panorama with other products, such as Fortinet and Checkpoint, feature-wise, Palo Alto Networks Panorama is more complete. In contrast, Checkpoint and Fortinet are only thirty to thirty-five percent complete.
If not for the OEM firewall restrictions, I'd rate Palo Alto Networks Panorama as ten out of ten compared to other products.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama could be pretty easy if you've had some training. It's not like you can go and do it and find it easy without a guide or training. Before implementing the product, you'll need at least one to two weeks of training because it'll be complicated to go hands-on without some Palo Alto Networks Panorama training.
What's my experience with pricing, setup cost, and licensing?
Pricing for Palo Alto Networks Panorama is always high. If you're going to sell the product, you always have to talk about the technology because it should be about the solution rather than the price, or else you'll lose potential customers.
What other advice do I have?
My company works with Palo Alto Networks Panorama, including other Palo Alto Networks solutions, such as MDR, NGFW, and SOAR.
My company is a system integrator rather than the end customer. My company provides and sells Palo Alto Networks Panorama to end customers.
Palo Alto Networks Panorama is deployed on-premises, particularly by customers in the government.
A state data center where my company deployed Palo Alto Networks Panorama had fifteen thousand to eighteen thousand users. The number of firewalls was eighty, with two Palo Alto Networks systems.
My rating for Palo Alto Networks Panorama is nine out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator/Reseller