Oracle Fusion Middleware Reviews

Previously, I used Oracle e-Business Suite, however, I later upgraded to Oracle Fusion. I am comfortable with the product features, UI, and price, and I continue with the same product.

Presently, Oracle recommends migrating to Oracle Fusion since it's a hot product now. e-Business Suite may soon be sunsetted and has an outdated UI, with few upgrades. 

In contrast, Oracle Fusion offers modern features, such as AI, cloud-based applications, and customization options like Redwood features. Oracle Fusion AI chatbots are embedded, benefiting projects.

Oracle recommends moving to Oracle Fusion as they are constantly releasing new AI, modern, web-based, and cloud-based features with updated UI. With Redwood customization and AI chatbots embedded, Oracle Fusion stands ahead of older systems. Compared to competitors, its cost-effectiveness and Oracle's regular updates every three months are advantageous.

Oracle rapidly releases new features, and I may not be ready to adopt them. Although Oracle provides support, I need the appropriate IT team to adopt these new features.

I have been using Oracle Fusion Middleware for around seven years.

There can be some minor problems with stability, yet they are not significant showstoppers. 

Overall, Oracle Fusion Middleware's stability is good.

I rate the scalability of Oracle Fusion Middleware as ten out of ten.

Oracle provides eight-level customer service and support. Issues are rare, as Oracle generally delivers solutions effectively.

Positive

Before using Oracle Fusion, I used Oracle e-Business Suite. I upgraded to Oracle Fusion for better product features, UI, and pricing.

Oracle provides four upgrades yearly, and there are mandatory upgrades that I must adapt to. A suitable team is needed to implement the changes effectively.

I conducted the deployment in-house without third-party involvement.

Oracle Fusion Middleware is a good product that meets ROI expectations. Each company does an ROI assessment before entering the ERP market.

Pricing varies from customer to customer, however, it is reasonable compared to other products in the market.

I used Oracle e-Business Suite before switching to Oracle Fusion.

Oracle is actively incorporating AI features. From 2022 to 2025, they launched several modules enabling AI capabilities. 

I rate Oracle Fusion Middleware as ten out of ten.

Positive

I use Oracle Fusion Middleware to integrate different applications, especially between Oracle ERP and data warehouses for analytics purposes. We also use it to configure BI and ODI servers. Its main purpose for us is integration between applications.

The most valuable features are the pre-built connectors between Oracle applications, which allow quick integration. I also appreciate the fast deployment of components. Oracle Fusion Middleware's key benefit is enabling real-time data transfer between applications.

For improvements, I think Oracle Fusion Middleware could be better at connecting to third-party applications. While it works well with Oracle products, it's more limited to non-Oracle systems than other middleware solutions like MuleSoft.

I have been using the product since 2009. 

I rate the tool's scalability a nine out of ten . It's good, but it can be technically complex.

The quality of support depends on your partnership level and the severity of the issue. As a platinum partner, we get quicker responses.

The response is very prompt for critical issues (level one service requests). However, depending on support staff availability, it can be quite slow for less urgent issues (like level four requests).

Positive

MuleSoft is the biggest competitor to Oracle Fusion Middleware. However, I'm more experienced with Oracle environments, so I prefer Oracle Fusion Middleware for those cases.

The main advantage of Oracle Fusion Middleware is its readily available connectors for Oracle products.

MuleSoft, on the other hand, is more flexible in integrating various technologies and applications. It can more easily connect different platforms like Windows, SAP, and Oracle.

The initial setup is simple, but deployment can get complex, especially for clustering and high availability. We use it in various deployment models - cloud-based, on-premise, and hybrid.

The tool is best suited for large companies due to high licensing costs.

I rate the overall product an eight out of ten. 

Our primary use case is for integrations. 

The transformations, the use cases of MFT, Oracle MFT, and then the Oracle cloud, and everything. The availability of the services and all are the most valuable features. 

I have been using this solution for quite some time.

I would rate the stability a nine out of ten because we did have multiple breakdowns and crashes. So, these things do matter with the availability of the services and the servers.

I would rate the scalability a nine out of ten. There are some areas where improvements can be made from both the Oracle side and our end as well.

The customer service and support depend on the kind of support person available. And during which time you are seeking out that help. So, sometimes, it does feel that the support could have been better. Sometimes, it feels that's the best solution that could have been in that short span of time.

So Oracle could be better with their support team.

Neutral

We use it in the Oracle cloud. The initial setup is easy. There are many self-tutorial videos are on the Internet, and then the Oracle documents are self-explanatory. So, it's not easy, but intermediate, between easy and tough.

The deployment is a long process. So usually, when we started working, Oracle Fusion Middleware wasn't this big. It started with only two servers, and then one region, and then it went on to three different continents. But it wasn't that tough.

We've been using this for quite a long time, but recently, when we moved to Oracle Cloud, it didn't take much longer because the versions were the same. So, it's more of a lift and shift. 

We have a massive number of partners, so it did take time for us to migrate everything to our free cloud. One and a half years for this migration.

The pricing is moderate. It's fine. It's fine with the market that way. I've seen it with the other products. So, the licensing is standard.

It is a good product. There are multiple Oracle middleware products or Oracle products. And every product has its own capabilities and features. There will be some limitations, too. But, again, realizing the fact, what are your requirements based on that? You can choose the right product.

Overall, I would rate the solution an eight out of ten. 

Our company uses the solution to enhance our SaaS product and ensure full implementation of the ERV. Once you start automating and processing, you sometimes find gaps because SaaS does not include everything. We build our extensions in the solution and integrate them directly with Oracle Fusion which is our ERV and Saas product. 

We currently have 20,000 users because every department and every employee has access to the solution. 

The ATB is a very good database feature. 

The service subscription maintains top performance for administrators and the database. 

The AI and machine learning is very beneficial. 

The solution is extendable so you can start with two cores and add more at any time. There are no hardware requirements. 

The user interface allows you to configure without having to use the console. 

Technical support should resolve issues more quickly. 

The solution is expensive so it is only accessible to large organizations. 

I have been using the solution for four years. 

The solution is stable with a minor bug for some services. This is a vast improvement from four years ago when the solution was not really stable. 

I rate stability a nine out of ten. 

The solution is highly scalable so I rate scalability a ten out of ten.

Technical support is helpful. They have a good support bot for handling items so most case response times are fast. Support is aware and responsive but it takes time for them to resolve issues.

Our whole enterprise is in the cloud and uses this application. It is a high priority to close any issues. We need an immediate response with resolution within two to three days. Support sends a lot of templates to fill in based on the priority or escalation. Completing templates takes time, particularly with the bot. 

The support process definitely needs improvement so technical support is rated a seven out of ten. 

Neutral

We use Azure for our normal servers. In this new area of development, we started with Oracle.

The setup is somewhat complicated but much faster than other products. 

Our team of technical and functional consultants implemented the solution in-house. We rolled out services over time and it took a couple of weeks. 

Once you get the subscription, you complete provisioning and start using storage. You can configure different things via the user interface. 

Five senior team members handle ongoing maintenance for 20 extensions, integrations, data warehousing, and analytics. 

The solution is quite expensive so is only used by larger organizations. It does not make financial sense for small or medium sized organizations. 

I rate pricing a three out of ten. 

We evaluated other providers but the solution's ATB, data warehouse, and autonomous transactions were better than any other database options. 

We already had Oracle Fusion so stayed with their bot and platform. Azure or AWS would not have given us our platform as a service. 

Four years ago, the solution was not the same because there were bugs with services. The solution has become more mature and so most bugs have been resolved. We also use Oracle's autonomous data warehouse and integration cloud so this maturity is important to us. 

I recommend the solution if you have Oracle Fusion. With their ERP, it is special to have their platform and service. 

I rate the solution an eight out of ten. My rating takes into account technical support and some complexities. In a few years, the solution could achieve a nine rating but right now I think an eight rating is fair. 

We have a SaaS-based Oracle CRM application. To integrate with the back office systems, from on-prem to cloud, we are using Oracle SOA Suite and Oracle ESB. There is also a component called MFT that is used to transfer files. We also have an iPaaS environment. We have Oracle Integration Cloud to build integrations to interact with SaaS applications.

One good thing, which is a little bit common across all middleware products, is that you can build asynchronous as well as synchronous processes. The SOA part is where it can maintain your state for any state-full integrations. If you have failures, you can replay all that, which is a good part. OSB is lightweight and stateless where you need orchestration, message transformation, etc. It's good.

Another good thing is that it comes with a lot of adapters for various products. You don't have to write code to build these adaptors. They are all just configurable adapters. They have FTP, database, file, and other types of adapters. There are also external adapters with the OIC for Salesforce, AWS S3, etc. It comes with all these adapters.

One thing that I would like to see is if this product can be containerized. We are moving away from virtual servers and moving more towards containerization to be able to quickly set up environments or have the flexibility of scaling them. It would be good if it can be containerized, and it works well in containerized platforms. Other than that, the product itself isn't bad. When you implement any of such products, it takes time for the resources to acquire skills and knowledge to make it a better implementation. Overall, it's a good product.

I've been using this solution for four years. 

Scalability is a problem with any middleware platform that is built on virtual machines. OSB is horizontally scalable. I would like to see more containers there so that you don't need to depend on your infrastructure teams to spin up servers and install the operating systems and other things. Currently, you can't just spin up things or scale on the fly because they are hosted on regular VMs versus the containers. On the SOA side of things, there is a limitation on how you can vertically scale them because of the way it maintains the state. Because of that limitation, you cannot scale them vertically. You have to scale them horizontally. Because it maintains the state, depending on the type of integration, it needs a lot of memory for JVM, etc. 

I would rate them a seven out of ten. When you call any tech support, it goes to the first level. The first-level customer service folks generally have limited knowledge, so they start from scratch, which is something I don't like because if they cannot figure it out after you explain the issue to them, they forward it to the next level. It goes to the next level, and again, you have to start from scratch, which is a pain. Especially when you have a high-severity ticket and you get people assigned around the world, the ticket gets passed on from one person to the next person, and there is a time zone difference, such as Indian time versus US time versus European time. It isn't smooth. You have to start from scratch with everyone. We are using this product, and we already have some maturity and understanding of things, so we expect them to not start from scratch. They should be able to pick up quickly.

Neutral

For someone who is already working in the integration space, it's pretty straightforward, but you need to have some understanding of XSLT transformation because when you build them, most of the integrations transform a message from one format to another format. So, a little bit of understanding of XSLT and REST-based skills is important. When you're starting, there is a little bit of a learning curve, but it's not that bad. Someone who has experience with integration space can be up and running in three to four weeks of training.

Overall, I would rate it an eight out of ten.

I am using the solution to study and have not yet used it on a production level. I integrate components such as other Oracle products and the public cloud. I also use the solution on the virtual side to try different approaches. I use the on-premises version but my company also has the public cloud version. 

Here in Botswana, we are still lagging behind in technology. People are still in the dark about the cloud so it will take some time. It is important to learn and Oracle provides free cloud training. I am leveraging the training opportunities so that I get good experience. 

We have 500 users at our company. We specialize in tax regulation and administer the taxes for the country. There are quite a number of departments who use the solution including HR and payroll. When the need arrives, we can easily scale up. 

The solution's main benefit is its convenience. Other OEMs can take quite some time to deploy. With the solution, a bit of knowledge allows you to easily deploy without any issues.

The integration is very good, particularly with other Oracle products such as EDS. 

The OEM is quite broad and allows you to work on various things. 

The solution is quite good for applying patches or performing upgrades. 

The documentation might not be good enough for new users. You will sometimes experience hardships in accomplishing implementations because you don't yet have a grasp of the solution. Once you understand deployments, then implementations are easy with no real problems. 

Deployments for other vendors could be easier. The solution handles Oracle to Oracle very well, but needs to improve for vendors like Microsoft. Our last deployment with another vendor was a headache. 

I have been using the solution for two years. 

The solution is mostly stable. Proper deployments run for a very long time without issues. We didn't do a few things properly so had a few issues at first. In the long run, the solution is stable and rated an eight out of ten. 

The solution is scalable so I rate scalability an eight out of ten. 

Technical support is an issue with Oracle so needs some improvement. They are very slow to respond and it might take one or two days to hear from them. They might pass you from one person to another to find someone knowledgeable and available. When support finally responds to an issue, they bring proper solutions. 

I rate support a six out of ten. 

Neutral

I have only used Oracle products. I have experience with Audit Vault, Database, Firewall, and NX. 

The setup is quite easy for the cloud version so I rate it a seven out of ten. 

The on-premises version takes quite a bit longer. You might spend a day or so on setup. 

Our team implemented both versions of the solution. Two or three engineers handle ongoing maintenance and any troubleshooting. It is good to share ideas and interact to overcome any problems. 

Clients set environments the way they want them, so deployment takes less time if they do that in advance. 

The solution is expensive so pricing is rated a six out of ten. 

Prices are broken down so you won't notice they are high. Over time, customers notice that the price is too high. 

In Botswana, customers are afraid to purchase the license because of the cost. Sometimes this is a lack of knowledge because customers don't realize what the license covers. We install trial versions so we can demonstrate the solution. Customers like it but start complaining when they receive purchase orders. 

The solution is particularly useful in a super structure with multiple vendors. I recommend the solution to most customers because it is really convenient and drastically reduces their workload. 

I rate the solution a nine out of ten. 

In our organization, Oracle Fusion Middleware serves as a versatile solution, seamlessly integrating Business Intelligence for analytics, Data Integration for diverse data collection, Identity Access Management for managing user rights, WebCenter Portal for aggregating human workload information, VPN servers for secure data, and content management for public data. It also supports our web applications and provides file storage capabilities.

The most valuable features are Oracle Unified Directory and unified identity access management. The servers operate seamlessly, and the robust core database technology supports our applications effectively, including features like the HTTP server and access management. 

Oracle Fusion Middleware could improve by offering enhanced and customizable business-related features, particularly in supporting individual businesses or custom applications. This includes providing greater flexibility in integrating entities with custom applications, ensuring seamless access to reports, and delivering detailed information tailored to each entity's specific business needs. Additionally, the addition of more data management features would be beneficial.

I have been working with Oracle Fusion Middleware for almost ten years.

It is extremely stable. I would rate the stability as a ten out of ten.

The scalability of Fusion Middleware depends on the expertise needed for specific applications. If there is someone who knows about all the applications, then just one person can handle everything. So, the scalability varies based on the expertise needed for the specific applications you are using. I would rate the scalability of the solution as a nine out of ten. We have almost 1,000 users at our company. The usage frequency of this solution varies. It is not in constant use but rather follows a schedule. Typically, it is utilized every two months, with specific tasks and activities assigned to different individuals during those periods. We plan to increase the usage in the future.

The technical support is generally good. For level one, especially for severity one issues, they respond quickly with expert solutions. However, for more complex problems requiring assistance from higher levels, like level three, it may take some additional time to receive detailed information and solutions, along with relevant documentation. Overall, the support team is responsive, especially for critical issues. I would rate the support as a nine out of ten.

Positive

I would give the easiness of the initial setup a nine out of ten. It takes around half an hour to set it up if the database is prepared, and all integrated systems are connected and functioning well. Deploying Oracle Fusion Middleware requires teamwork. We needed a database team to set up the database and manage access, and a system admin team to handle server-related tasks like OS-level packages. Having admin credentials is key for a smooth process. The maintenance of Oracle Fusion Middleware typically requires the involvement of at least one person.

Overall, I would rate Oracle Fusion Middleware as an eight out of ten.

Initially, we used the solution for Procure to Pay (P2P) for automation.

The solution is very easy to install. We can easily integrate with the help of Tosca, but we cannot navigate the forms in Selenium and cannot process them in particular. We can navigate wherever we want in Tosca and easily switch over without any complications. Selenium has more complications when navigating one web application into forms.

It is very difficult to automate in a desktop application, whereas it is very easy in Tosca. We need to get an authentication certificate for everything, including Tosca servers. We need to enable that with the help of root certifications on our configuration. Security is not a complicated part for Tosca.

We have four methods, namely, identify by property, anchor, image, and index. For Oracle Fusion Middleware's testing instance, we are trying all the objects with the help of the index. From the Tosca perspective, we need to use the index only in rare cases. We are continuously using the index, but we need to automate with the help of the properties alone and not with the index.

My team is automating with the help of the index, which is the main issue we are facing right now. We have created a ticket, and the support team is also trying to resolve it, but it has not yet been resolved. The solution's technical support needs to be improved.

I have been using Oracle Fusion Middleware for one year.

Oracle Fusion Middleware is a highly stable solution.

We haven’t faced any issues with the solution’s scalability.

The solution's technical support needs to be improved. The support team takes one or two days to respond whenever we raise an issue. Again, we are reaching out. It takes more than one week for a demo. If we contact the support team, they will not respond as quickly.

During live chats, they say they will reach out to us in ten minutes. After that, we are on the same page, but they will tell you that you have navigated and moved to the next page. They say you have left the chat, and they close the ticket, which is very bad.

The solution is very easy to install. We do not need any installation since we are using a web application. Initially, it takes time to load the Java page, but it is very easy after that.

We need to maintain the solution because we get synchronization errors most of the time. We are increasing the settings, but it has not yet been resolved. We need to force close Tosca, launch it, and run it again for it to work fine. It works fine whenever we run the individual test cases, but we often face issues if we want to run entire test cases. That's why we need to maintain the solution.

The support team doesn't know how we need to troubleshoot the issue, and it takes one week. When I create a ticket, I ask for a demo, which gets delayed for one week. We are facing issues because my team asked for a demo, but it took longer.

Overall, I rate the solution a seven out of ten.

We use Oracle Fusion Middleware particularly within the telco domain, where it is in extensive use integrating all the order management, number management, publishing, and much more.

During the time that we were setting up our application server and various apps, we found that the implementation was becoming more and more complex, especially regarding flexibility. Our web services were providing so many different products for different scenarios, and so we decided, "Let's go with the one product which gathers all our needs together."

When we analyzed Oracle Fusion Middleware from that perspective, we found that it would be very useful, because in one product we could have access to all the needed solutions, solving all the problems in one go. That was our main driving criteria.

The other important criteria we had was the ability to deal with the reality of technical knots and difficulties in future, so knowing that we have the support of a brand like Oracle has helped us deal with various challenges. In terms of skill levels, we have quite a lot of guys in the market, and one requirement was that we did not want to become vendor-locked into a support system that would not look after us properly. In this way, Oracle's support system became one of the driving factors that kept us with their product. 

Fusion Middleware's main feature for me is that it is quite flexible, and, as middleware, it provides us with all sorts of technology and application adapters, which makes it very handy to use.

An improvement for Oracle's Fusion Middleware could definitely be found in the SOA component. It's a heavyweight container and, if you ask me, if a product is available as a docker image where we can easily port it in to another Kubernetes platform, that would be perfect. But as for the current situation in the market, nobody is really willing to deploy this on premises.

With traditional software, everyone is looking for something which is portable and works well on a platform like Kubernetes. If Oracle can come with that feature for their SOA, it would be quite useful.

Beyond that, I would expect that the monitoring of various components be more flexible and more detailed. Right now, if you want to do the monitoring of your infrastructure and the services running inside, you will often need to hook up third-party apps and plugins. If Oracle can also achieve cloud-native versions of these kinds of plugins, that would certainly give it more points in my eyes, and it would have a fair share of the market once again.

I have been using Oracle Fusion Middleware for close to 12 years. 

It is stable in my experience. 

It is indeed scalable. 

The technical support is fantastic. 

We were originally going to use Red Hat Fuse, but we were not able to implement it for certain reasons at a higher level of requirements.

The setup was easy; we did it ourselves. 

The licensing costs are reasonable. 

Before we went with Oracle, we were looking into Red Hat Fuse — in particular, the Kubernetes version — mainly because of its open source nature. We actually went ahead with it to a certain extent and we found it quite useful, but customers didn't give us any room for it.

Earlier they had said they would also go ahead with it, but there were certain conditions that couldn't be met at a higher level and so we couldn't use Red Hat Fuse. Otherwise, I think it is also a good product.

When deciding whether to use Oracle Fusion Middleware or another solution such as MuleSoft, there are many different factors to consider. However, the main thing I would suggest to look at is where the product fits in with all the scenarios where you will use it. MuleSoft, for example, comes with an API management layer and more all in one, whereas Red Hat Fuse is quite a different product and seems to be lagging behind in this sense.

On the whole, if you are looking for one product that is flexible, easy to use, and versatile for many different scenarios, then I would definitely recommend Oracle Fusion Middleware.

I would rate Oracle Fusion Middleware an eight out of ten.