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OneLogin pros and cons

Vendor: One Identity

4.2 out of 5

42 reviews
98% willing to recommend

Pros & Cons summary

OneLogin reduces login-related support tickets by 30% with features like Active Directory integration and SCIM provisioning. Single Sign-On simplifies app access and enhances collaboration. SmartFactor Authentication boosts security. However, occasional outages and limited user management impact usability. Users report issues with complex documentation and app provisioning APIs. While customer support aids resolution, some rate it poorly for responsiveness. Despite strengths, handling large-scale user management is challenging due to the lack of a comprehensive portal.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OneLogin has significantly reduced login-related support tickets by approximately 30%.

The integration with Active Directory and SCIM provisioning are standout features, improving user provisioning and management.

The Single Sign-On feature has transformed how teams interact with applications by simplifying access and enhancing collaboration.

OneLogin's SmartFactor Authentication enhances security without compromise, making it a critical component for organizational safety.

Exceptional customer support from OneLogin aids in efficient problem resolution whenever assistance is needed.

CONS

Organizations report occasional outages with OneLogin, interrupting access to applications for several hours.

OneLogin experiences difficulties handling large-scale user management due to a lack of a comprehensive user management portal.

The documentation for OneLogin is reportedly convoluted and unclear, affecting user learning and deployment.

Customer support for OneLogin is rated as poor and lacks responsiveness.

There are limitations with OneLogin's app provisioning APIs, leading to incomplete termination or provisioning actions.

OneLogin Pros review quotes

Director of Information Security at a manufacturing company with 1,001-5,000 employees

Mar 22, 2017

Ease of integration with AD.

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Software Development Lead at a insurance company with 1,001-5,000 employees

Mar 30, 2017

Documentation.

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CB

Chaitanya Bhaskaruni

Team Manager at a tech services company with 51-200 employees

Feb 6, 2020

The solution's ability to save and manage of all my passwords is great.

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reviewer1759683

Control System Cybersecurity Analyst at a energy/utilities company with 201-500 employees

Jan 12, 2022

Once I made the OneLogin ID, it would essentially make user names and passwords for every application that we had.

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IgnacioMartinez

Director of IT at a venture capital & private equity firm with 11-50 employees

Jun 22, 2022

It's super useful to have a single pane of glass when it comes to access management.

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reviewer1895283

Information Technology Systems Administrator at a comms service provider with 201-500 employees

Nov 21, 2022

When it comes to access management, the solution's single pane of glass is extremely important. The single pane of glass for access management enables collaborative work between IT and security. We have access to certain applications that require device trust. Based on the role, we can access those applications through OneLogin Desktop.

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Manager, Information Technology at a hospitality company with 51-200 employees

Jun 29, 2022

The most valuable feature is the ease with which we can manage the sign-on feature.

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IT Director at Florida State College at Jacksonivlle

Feb 8, 2023

In my role, the most valuable features are two-factor authentication and self-service password reset. The most helpful feature for the institution as a whole is probably the single sign-on. As an IT director, I care about security and ease of use.

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Data center analyst at Atvos

Aug 30, 2023

The solution allows the user to search logs based on a specific time.

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Martin Sirotnak

IT Manager at a non-profit with 51-200 employees

Jan 11, 2024

Simplicity is the most valuable part of OneLogin.

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OneLogin Cons review quotes

Director of Information Security at a manufacturing company with 1,001-5,000 employees

Mar 22, 2017

More off-hour support.

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Software Development Lead at a insurance company with 1,001-5,000 employees

Mar 30, 2017

having a RESTful implementation instead of RPC would have been more desirable.

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CB

Chaitanya Bhaskaruni

Team Manager at a tech services company with 51-200 employees

Feb 6, 2020

In terms of managing the users on a large scale, it would be easier if they had some kind of user management portal.

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Free Report: OneLogin Reviews and More

Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,371 professionals have used our research since 2012.

reviewer1759683

Control System Cybersecurity Analyst at a energy/utilities company with 201-500 employees

Jan 12, 2022

To offboard, you have to manually click on this checklist, each of the checkmarks. It would actually be really nice if, for offboarding someone, you just click "offboard" and it automatically runs a script to do that.

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IgnacioMartinez

Director of IT at a venture capital & private equity firm with 11-50 employees

Jun 22, 2022

I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera.

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reviewer1895283

Information Technology Systems Administrator at a comms service provider with 201-500 employees

Nov 21, 2022

The solution keeps going down for many hours, which impacts the entire company. You can't access any applications. OneLogin Desktop has a huge problem where it locks your computers and you need to reset the whole computer, which is pretty insane.

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Manager, Information Technology at a hospitality company with 51-200 employees

Jun 29, 2022

This product doesn't necessarily provide us with all of the functionality that we need, such as being able to share passwords with external users.

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IT Director at Florida State College at Jacksonivlle

Feb 8, 2023

We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications.

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Data center analyst at Atvos

Aug 30, 2023

The tool must be made more robust.

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Martin Sirotnak

IT Manager at a non-profit with 51-200 employees

Jan 11, 2024

While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations.

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Show 10 more reviews (out of 37)

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