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Okta Workforce Identity OverviewUNIXBusinessApplication

Okta Workforce Identity is #2 ranked solution in top Identity and Access Management as a Service providers, top Access Management tools, and top ZTNA services. PeerSpot users give Okta Workforce Identity an average rating of 8 out of 10. Okta Workforce Identity is most commonly compared to Google Cloud Identity: Okta Workforce Identity vs Google Cloud Identity. Okta Workforce Identity is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Okta Workforce Identity Buyer's Guide

Download the Okta Workforce Identity Buyer's Guide including reviews and more. Updated: June 2022

What is Okta Workforce Identity?

Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, IT can manage access across any application, person or device. Whether the people are employees, partners or customers or the applications are in the cloud, on-premises or on a mobile device, Okta helps IT become more secure, make people more productive, and maintain compliance. Okta is an on-demand identity and access management service for web based applications, both in the cloud and behind the firewall.

Okta Workforce Identity Customers

Box, Groupon, National Geographic, Western Union, DocuSign

Okta Workforce Identity Video

Archived Okta Workforce Identity Reviews (more than two years old)

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Esteban Quinones - PeerSpot reviewer
Manager, Identity Management Services at Verisk Analytics
Real User
Increased user satisfaction through improved provisioning times and more reliable processes but should have Integration with the user provisioning infrastructure
Pros and Cons
  • "Enabled MFA to access federated applications as well as increased user satisfaction through improved provisioning times and more reliable processes."
  • "SSO and MFA for improved end-user experience, and protection against password spray attacks, account password self-service."

What is our primary use case?

SSO and MFA: To extend Identity Authentication on the existing IAM identity and account operations to the multiple domains for administrative and help desk personnel. Improve consistency of the identity management processes across the organization and improve compliance with governance mandates. The access management with Okta revolves around the establishment of a single authentication store (reducing the number of accounts), which will allow the migration of existing applications to federations, or a common identity store. It will also establish a suite of centralized authentication services that can be used for future applications and systems platforms.

How has it helped my organization?

Enabled MFA to access federated applications as well as increased user satisfaction through improved provisioning times and more reliable processes.  Reduced costs associated with paying for AD accounts for customers who use corporate applications (currently 4000+ customer IDs exist within the AD forest – these require a license at a substantial cost to the organization).  Increased productivity through centralization of IAM Authentication - Authorization operations to a single tool (ISIM), and better operational resiliency with distributed administration (Common tasks can now be handled by a more diverse set of individuals across the organization.

What is most valuable?

SSO and MFA for improved end-user experience, and protection against password spray attacks, account password self-service. Extend Identity Authentication and authorization management operations. Extend the existing IAM identity and account operations to divisional administrative and help desk personnel. This improves the consistency of the identity management processes across the organization. Obfuscating the AD account infrastructure from the application infrastructure to reduce risk and vulnerabilities associated with tying externally facing applications to corporate accounts.

What needs improvement?

Passwordless authentication.  Integration with the user provisioning infrastructure to track all entitlement changes; simplify the modeling of the role and access definitions at every stage of the user life cycle.   Automation of the entire entitlement and role review process, in alignment with business needs and requirements as stated by business leaders and managers.  Oversight in the form of dashboards reconciling and centralizing information for immediate insight into the status of access reviews and certification processes.
Buyer's Guide
Okta Workforce Identity
June 2022
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,713 professionals have used our research since 2012.

For how long have I used the solution?

3 years.

How are customer service and support?

They work really well.

Which solution did I use previously and why did I switch?

I did not have another access management solution in place prior to implementing.

How was the initial setup?

It was straightforward for access management with SSO and MFA. It was complex to implement password synchronization between AD domains.

What about the implementation team?

We implemented directly with the solutions provider.

Which other solutions did I evaluate?

We evaluated IBM Access Manager but decided to go with a cloud-based product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Arun Kumar V - PeerSpot reviewer
Manager- IT Operations at Yodlee
Real User
Top 20
Single portal to access and manage applications

What is our primary use case?

Intergated on-prem and cloud applications on multi-tier domains and user identity accessing applications hosted on cross domains. Full fleged automation using AD and Okta groups for app assignment. 

Lifecycle Management of apps on our Okta tenant. 

How has it helped my organization?

  • Central administration of Apps
  • Auto activation of user accounts/ Just-In Time Provisioning
  • Global App availability
  • Less or No Administration required

What is most valuable?

1. Active Directory Sync, as its useful for pre-assigning apps, can also be used for de-provisioning apps for exiting users

2. Shared apps with common password can now be managed centrally without revealing the credentials

3. User and Apps Management

4. Desktop Single Sign On

5. Auto-provisioning

6. Flexibility to integrate In-house applications

7. Password Self Service

8. Support non-domain users

9. Group based app assignment (okta, AD, pushgroup)

10. Adaptive MFA

11. Workflow for app requests

What needs improvement?

Command line access

Reporting

For how long have I used the solution?

Since 2015

What do I think about the stability of the solution?

It's very stable we have 99.999% uptime on the base

What do I think about the scalability of the solution?

Very high and secure, we have more than 170+ apps secured for sso

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Which solution did I use previously and why did I switch?

Yes, we had previously used a different solution which was replaced by Okta. Non-scalability was the major drawback of our previous solution.

How was the initial setup?

Initial setup is straightforward, simple and easy to manage

What about the implementation team?

Some apps needed assistance from Okta support team.

What's my experience with pricing, setup cost, and licensing?

Setup is simple if you are an AD admin, cost comparison is nominal compared secured access

What other advice do I have?

KB article from Okta is very detailed just spend some time on the okta

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Okta Workforce Identity
June 2022
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,713 professionals have used our research since 2012.
Application Support Leader at a computer software company with 201-500 employees
Real User
Stable sign-on with provisioning and has the ability to enable and disable features
Pros and Cons
  • "This solution allows us to do the provisioning. Also the most important for us is the ability to enable and disable features to employees as they onboard and offboard."
  • "I don't know if it is possible to make it simpler to use or simpler to understand, but that would be the most important thing to improve."

What is our primary use case?

The primary use case of this solution is a single sign-on software. We apply a menu to everyone in the company with software that they have access to and allowing them to use that as a single point of sign-on for all of their applications.

What is most valuable?

This solution allows us to do the provisioning. Also the most important for us is the ability to enable and disable features for employees as they onboard and offboard.

What needs improvement?

It is a complex solution, and you need a good understanding of how to use it correctly. Otherwise, you can't take full advantage of what it offers and it becomes difficult to use.

I don't know if it is possible to make it simpler to use or simpler to understand, but that would be the most important thing to improve.

In the next release, I would like to see them add other solutions to their suite of products.

I would like to see better integration with other software.

The ability to do the provisioning is a great feature and there is some software where they can sign-on but they can't do the provisioning.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable. 

We are a medium-sized company and we haven't run into any issues.

We have just under one thousand users.

How are customer service and technical support?

We have contacted the technical support and it has been very good.

We had some issues that involved cross-company problems. Because Okta as a single source sign-on that also integrates with several other products there can be a lot of issues.

Sometimes you need to involve other companies as well.

We had one similar issue and it was resolved nicely. It took some time, but they managed it from a central point easily until it was successfully resolved.

Which solution did I use previously and why did I switch?

This is the first Single Sign-On solution that we have been using.

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We did not use a vendor or an integrator to implement this solution, we did it ourselves.

Which other solutions did I evaluate?

Before choosing, we did a proof of concept for both Okta and OneLogin and we like the way Okta integrated.

What other advice do I have?

I would recommend this solution. 

I think that people have to first do a good mapping of how their use case needs to be installed so that they can do it as easily as possible.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 11-50 employees
Real User
Very good one-factor authentication, good integration capabilities, and very good stability
Pros and Cons
  • "The most valuable aspects of the solution are the integration with external websites one-factor authentication."
  • "The solution lacks an on-premises deployment model so it can't offer a hybrid solution. It would be ideal if clients had options that weren't just cloud-based."

What is our primary use case?

We primarily use the solution to access cloud solutions and VDI

What is most valuable?

The most valuable aspects of the solution are the integration with external websites one-factor authentication.

What needs improvement?

The solution lacks an on-premises deployment model so it can't offer a hybrid solution. It would be ideal if clients had options that weren't just cloud-based.

For how long have I used the solution?

I've been familiar with the solution for two years.

What do I think about the stability of the solution?

The stability of the solution is fine.

How are customer service and technical support?

I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been enough.

Which solution did I use previously and why did I switch?

We previously used Workspace One Access Solutions from VMware. In fact, we're using it as well as Okta, so we never really switched.

How was the initial setup?

The initial setup is almost completely straightforward. The identity action is complex, so it makes it just a bit difficult.

What about the implementation team?

Customers should use an integrator to help assist in the initial setup.

What other advice do I have?

This solution is very good. Okta is, in my opinion, one of the leaders at the moment on the Polish market. However, there is some limited usability because of the requirements.

We use the cloud deployment model.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder & Sr Managing Director at a tech services company with self employed
Consultant
The Multi-Factor Authentication capability lets you address one of the biggest challenges around security, to make it hard for adversaries to get into your systems.

What is our primary use case?

  • Supporting SaaS implementations from corporate login.  
  • I'm a consultant and have worked with Okta at two clients. Both had started to leverage Okta for single sign-on to SaaS services and internal systems. One was more advanced, the other was only doing limited federation and not taking advantage of the power of Okta.

How has it helped my organization?

Okta improved both organizations where I've worked with it: 

  • Better Single Sign-On (reducing the number of passwords)
  • Improved accountability (to know what users were doing, and where they were working on Identity and authentication services)
  • Authentication (where Okta's own MFA solutions or work in combination with Duo were very useful for strengthening the security of major systems)

What is most valuable?

Okta's great for their federation capabilities where it lets the IT team enable business with anyone using common federation features across SaaS, PaaS, IaaS, and internal applications. The Multi-Factor Authentication capability lets you address one of the biggest challenges around security - MFA to make it hard for adversaries to get into your systems.

What needs improvement?

Better multi-factor authentication integration and support, it's around v2.0 and will need a 3.0 release for maturity.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Marc Johannes - PeerSpot reviewer
Service Desk Administrator at a tech services company with 1,001-5,000 employees
Real User
It made things a lot easier, especially with passwords
Pros and Cons
  • "It made things a lot easier, especially with passwords."
  • "On the admin side, we can create our own passwords instead of generating one, which is usually difficult to explain to a user."

What is our primary use case?

We use it as an SSO hub for applications to be added/removed from users' profiles and troubleshooting, as well as an active directory. 

I work at a service desk providing IT support to PayU international and Naspers.

How has it helped my organization?

It made things a lot easier, especially with passwords. You have one password that you have to remember, not a thousand for each application that you use for work.

What is most valuable?

We can have all our applications in one central base where you can log into it and access it without having to enter your password for each application. This is because it saves your credentials and updates them accordingly.

What needs improvement?

On the admin side, we can create our own passwords instead of generating one, which is usually difficult to explain to a user. Otherwise, the application is pretty awesome.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jaskeerat Singh - PeerSpot reviewer
Consultant at a tech services company with 201-500 employees
Consultant
Provides a wide range of MFA options, my preference being Okta Verify

What is our primary use case?

We used this solution for provisioning more than one and a half LAC users and integrating more than 300 applications. SSO and MFA has been implemented on almost all applications. MFA options used: RSA token, Okta Verify, etc.

How has it helped my organization?

Integrating more than 300 applications is quite tough. With the help of Okta and its outstanding user friendly UI, things went fairly easily.

What is most valuable?

  • The ease of JIT provisioning.
  • Wide range of MFA options. I prefer "Okta Verify" out of them all.
  • Last, but not least, the ease of writing rules.

What needs improvement?

RESTful Web Service calls and their response seem a bit slow.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Application Support Engineer at a tech vendor with 201-500 employees
Real User
Effective integration tool, makes provisioning and deprovisioning management easy
Pros and Cons
  • "Other than Okta being an easy and awesome integration tool, one of the best features it has is the provisioning and deprovisioning, which makes management way easier. You don't need to be too technical to understand how it works."

    What is our primary use case?

    Okta is not just an identity provider (IdP) since, with the help of SAML, it can also be a service provider (SP), which then allows it to integrate with a different identity provider. In other words, it provides SSO. In my organization, we use Okta as a centralized solution for our multiple platforms. With just one login users are able to access any associated platforms without having to log in multiple times.

    How has it helped my organization?

    All our logins work seamlessly without having to log in multiple times. With multiple applications, you tend to forget your credentials for some of the applications. Some applications have different password policies. With Okta, all of these is centralized. You only need one password, one setup, one policy and one login.

    What is most valuable?

    Other than Okta being an easy and awesome integration tool, one of the best features it has is the provisioning and deprovisioning, which makes management way easier. You don't need to be too technical to understand how it works.

    They also have a good knowledge base that helps end-user to self-serve.

    What needs improvement?

    Maybe the interface could use some work but, for the most part, the tool is pretty cool.

    For how long have I used the solution?

    One to three years.

    What other advice do I have?

    I rate Okta 10 out of 10 for being an awesome IdP. The API alone is amazing, not to mention the features and integration they have. Compare to other IdPs, Okta uses a dashboard that displays all the associated/linked services, which is really helpful when you have multiple services. It's really an easy tool and their support is great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user877146 - PeerSpot reviewer
    Sr. Systems Engineer at a healthcare company with 5,001-10,000 employees
    Real User
    Enables us to automate provisioning and deprovisioning of accounts
    Pros and Cons
    • "The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process."
    • "We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment."

    What is our primary use case?

    We use Okta primarily for user-provisioning and as an SSO portal for access to our applications.

    How has it helped my organization?

    Our organization has a fairly high turnover rate so having an automated process for provisioning and de-provisioning of accounts saves a lot of time from an administration perspective.

    What is most valuable?

    The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process. We put the process in to save time and increase accuracy in the user-provisioning process. Most everything is driven from our HR system thereby limiting manual input and duplication of work when provisioning accounts. Accounts are disabled as soon as the account is terminated in the HR system.

    What needs improvement?

    We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment.

    For how long have I used the solution?

    Three to five years.

    What other advice do I have?

    In terms of rating Okta, it is always hard for me to say, as I have not used any other product to perform the functions we use Okta for, so I really don’t have a comparison. There are some things that Okta does very well – SSO being one of those so for that part I would rate it as a nine or 10 out of 10. For the provisioning part, we did have several issues that we have to work through, so for that aspect, I would rate it somewhere around a six to eight out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Information Security Design Engineer at a manufacturing company with 10,001+ employees
    Real User
    Provides better security posture by using SAML and MFA

    What is our primary use case?

    • SSO integration with an on-premise Active Directory environment
    • Universal Directory synchronization and leverage UD to integrate with other cloud federated applications
    • O365 SSO integration

    How has it helped my organization?

    O365 integration, moving away from straight LDAP integrations for applications that reside in the cloud to true SAML functionality. Provides better security posture by using SAML and MFA.

    What is most valuable?

    • UD
    • SSO functionality
    • MFA and Adaptive MFA functionality
    • Ability to link multiple Directory databases with UD

    What needs improvement?

    UD attribute mapping, Okta group rules, and dynamic usage could use improvement. More in-depth functionality and features to integrate with RADIUS solutions.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Engineer II at a energy/utilities company with 1,001-5,000 employees
    Vendor
    App assignment and SAML integrations are valuable features.

    What is most valuable?

    • User provisioning
    • User deprovisioning
    • App assignment
    • SAML integrations

    How has it helped my organization?

    We are able to deploy solutions rapidly and also have a better idea on licensing as we can easily see who has access, who has been accessing and also who is not using an app.

    What needs improvement?

    I would like to see further integrations with applications and services such as Office 365.

    For how long have I used the solution?

    Between my last two jobs, I have used it for about seven years.

    What was my experience with deployment of the solution?

    We have not encountered any deployment issues whatsoever.

    What do I think about the stability of the solution?

    We have not encountered any stability issues; this is a very stable platform.

    What do I think about the scalability of the solution?

    With over 2500 users, we have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is excellent. We don't have to worry when we have an issue; they are always on top of it.

    Technical Support:

    Technical support is 9/10; very professional and solid.

    Which solution did I use previously and why did I switch?

    I have had experience with Ping and ADFS but not at the places I have worked; only with customers.

    How was the initial setup?

    We do a lot with Okta but the setup was still very easy.

    What about the implementation team?

    An in-house team implemented it.

    What was our ROI?

    We do things much faster and have a much better understanding of utilization and licensing. We are more agile and, therefore, more productive and faster to act.

    What's my experience with pricing, setup cost, and licensing?

    It's worth the investment. Make sure you fully utilize Okta, even if it takes professional services.

    Which other solutions did I evaluate?

    Before choosing this product, we evaluated Ping and ADFS.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technology Manager at a pharma/biotech company with 51-200 employees
    Vendor
    We've used it to integrate our HRIS system with Active Directory/Office 365.

    What is most valuable?

    How has it helped my organization?

    We've integrated our HRIS system with our Active Directory/Office 365 using Okta. We're able to shift away from Active Directory as a master and allows us to be more mobile with our remote employees. Account creation and disabling people on time has made our team more productive.

    What needs improvement?

    • A couple of improvements with the lifecycle management that will help companies that don't have an HRIS system to help manage contractors and contingent workers would be to add ways to disable their accounts once a certain time point is designated.
    • Also, an improvement to the reporting capabilities can make running reports easier and more customizable.

    For how long have I used the solution?

    I have used it for four years.

    What was my experience with deployment of the solution?

    We have not encountered any deployment issues. The support team has been amazing.

    What do I think about the stability of the solution?

    There was just one small downtime with the DNS attack that affected many cloud companies.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is excellent.

    Technical Support:

    Techncial support is excellent.

    Which solution did I use previously and why did I switch?

    We did not previously use a different solution. Okta was the industry leader.

    What about the implementation team?

    We implemented it in house with the consulting team.

    What other advice do I have?

    The Okta application network is a huge component of the company that will grow with the industry. If customers are asking for things, then Okta will consider adding it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2022
    Buyer's Guide
    Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.