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Netskope CASB OverviewUNIXBusinessApplication

Netskope CASB is #3 ranked solution in CASB solutions and #4 ranked solution in top Secure Access Service Edge (SASE) tools. PeerSpot users give Netskope CASB an average rating of 8.4 out of 10. Netskope CASB is most commonly compared to Zscaler Internet Access: Netskope CASB vs Zscaler Internet Access. Netskope CASB is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 25% of all views.
Netskope CASB Buyer's Guide

Download the Netskope CASB Buyer's Guide including reviews and more. Updated: September 2022

What is Netskope CASB?
Netskope™ is the leading cloud access security broker (CASB). Only the Netskope Active PlatformTM provides discovery, deep visibility, and granular control of sanctioned and unsanctioned cloud apps. With Netskope, IT can direct usage, protect sensitive data, and ensure compliance in real-time, on any device, including native apps on mobile devices and whether on-premises or remote, and with the broadest range of deployment options in the market. With Netskope, businesses can move fast, with confidence.

Netskope CASB was previously known as Netskope.

Netskope CASB Customers
NetApp, Genomic Health, Caterpillar, Apollo, Pandora, Continental Resources, Fractal, infinera, Tesla
Netskope CASB Video

Netskope CASB Pricing Advice

What users are saying about Netskope CASB pricing:
  • "I recall that the price was considerably cheaper than that of Zscaler. It was around 60,000 AUD for 1,000 users per year and included some training and some premier support offerings. If we wanted to take advantage of the CASB capabilities, then there was an additional subscription fee, for which we didn't have the budget. On price, I would give Netskope a three or four out of five because it's quite expensive, but it offers a lot of value."
  • "Licensing fees are paid annually."
  • "The pricing is competitive."
  • Netskope CASB Reviews

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    Conseiller Senior DevSecOps at a financial services firm with 10,001+ employees
    Real User
    Network proxy that provides visibility during deployment and allows you to control PII
    Pros and Cons
    • "In Azure, we have multiple subscriptions and with every subscription, we add some kind of instance ID. We can work with the instance ID so that we allow all of the instances containing nodules. Everything else, we block. This way, if you go to outlook.com and check your email, if you log in with your company account, the instance ID will show. The network will take action according to the instance ID and say, "You are using the enterprise email. I'll let you surf. I'll let you see your email." But when you try to log in with your own email address, like Hotmail or Gmail, the instance ID will be different. This way we are not completely blocking Outlook, but we are blocking people from accessing their Outlook. We are only allowing the enterprise-level emails, and we are not allowing user-based emails."
    • "Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them."

    What is our primary use case?

    For now, we are scanning all the HTTP traffic with the cloud-based solution, the cloud broker solution. We are using it as a network proxy. It will detect all the data you are using. Let's say you go to Google Drive to try to upload something. In our case, we are putting up some rules or restrictions so that you can't upload PDFs or Word files, or maybe you can add Word files with limitations, like without any personal information, including name, pin number, date of birth. It's more like we are controlling the PII, the personal information with the solution, so that we restrict users from uploading whatever they want on the internet.

    The solution itself is good because it categorizes many websites on its own, like the website or solution you trust. For instance, Yahoo is a good website. You can let your employees use Yahoo, but let's say a website like yandex.com is a little bit fishy, so they will put it into a category like server content. We can put in rules according to this. We can only allow the website with Netskope first.

    We have to pay extra for some of those features, but we can connect our infrastructure like GCB. We can connect our instance via API so that Netskope itself scans whatever in our GCB storage or Azure Block storage. If someone is storing PII information, it can declare some alerts or restrict access to that particular file. It's mostly for this kind of solution, but there are many other things that you can do with the solution.

    We have more than 30,000 workstations. The client version is 90, but we are using 87. Every three or four months, we do an installation for all the clients and workstations. That's maybe why we are not on the latest client version, but it works fine. There haven't been any problems with that. They launch one new version every month.

    Normally on your side, you don't need anything. You only need to install the client on your workstation. After that, it's up to you. If you have everything already on cloud, like if you are using Azure AD, you can connect your Azure-ready account with their account for the same purposes and upload all the data of your users so that their solutions know about your environment. If you are not using cloud, you can provide an Excel list of all your users so they can register those users so you aren't paying more than you are consuming. You can install the agents on 1,000 PCs, but they are only working with the users and environment they are deployed on.

    If I have 500 users and install on 1,000 PCs, I'm only paying for 500 users because now they work from home. Everyone has one Mac, one Windows device, or maybe one Linux device, but they are using the same username with the organization. We are paying the license for one user, even if we are using the client on multiple devices. The working environment is not a big mess. If you're on hybrid or 100% cloud based, or even if you are 100% in-house in your data center, you can go with the solution. There aren't any limitations.

    How has it helped my organization?

    If you implement the solution, it will give you visibility. If you have 1,000 or 50,000 people working in your environment, you don't know what solutions people are using. Personally, I'm using OneNote and Microsoft Office, but someone might be using a text file or third party software, or using a browser extension just to take notes. 

    We don't know how much we can trust third party applications. The product itself provides visibility to us. When we started back in 2019, we activated the solution for everyone, but this is not the best way for 30,000 users in one shot because we started blocking people and the work environment because people were using their own solutions and software. Netskope doesn't know those softwares so we have to integrate with them and with the third party, for which we are paying the license. Netskope says, "Okay, this is the server. We are blocking the server," but we don't know if we can trust this one or not. 

    After talking with the other teams, we realized, "No, we are paying the license for it. This is legit, so we don't have to block it." 

    When we started deployment, each month we deployed the traffic for 1,000 people. When it was done, we could see what they were using, consuming, and what we were blocking.

    This way, we can change our policies. We try to allow the legit solutions and third party applications that we are paying the license for. Then we go to the next thousand. Then we discover what these people are doing and the applications they're using. When people tell us that they don't have access to their Gmail, we tell them that we cut out Gmail because we are only using the Microsoft services, so there is no Gmail, unless there is a reason for it.

    Netskope provides visibility in our case for the deployment.

    What is most valuable?

    In Azure, we have multiple subscriptions and with every subscription, we add some kind of instance ID. We can work with the instance ID so that we allow all of the instances containing nodules. Everything else, we block. This way, if you go to outlook.com and check your email, if you log in with your company account, the instance ID will show. The network will take action according to the instance ID and say, "You are using the enterprise email. I'll let you surf. I'll let you see your email." But when you try to log in with your own email address, like Hotmail or Gmail, the instance ID will be different.

    This way we are not completely blocking Outlook, but we are blocking people from accessing their Outlook. We are only allowing the enterprise-level emails, and we are not allowing user-based emails. That's the feature I love most.

    What needs improvement?

    Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them.

    What we are consuming right now is almost perfect. This is a cloud-based application, not in-house, so we can't change the interface. But for UI, sometimes we ask them to give us some more visualization and features. 

    For instance, if you are uploading a dictionary and use that dictionary file containing anything from the dictionary blockage protection, we can't see it. Each time we have to upload a new one and override the old one. We can't visualize it, so we have asked them for a feature request and they're working on it.

    There are many small things regarding feature requests that we are doing day to day, and they are working on it. Some of the features are there, but they are hard to find. 

    The only thing we are looking for now is integration with the MacBook. Even with a MacBook, everything is going well. With a MacBook, the Catalina client is working fine. The new version, which releases monthly, is working fine. The only problem we are facing is with the big server, so they're working on it.

    Buyer's Guide
    Netskope CASB
    September 2022
    Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    632,539 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Netskope CASB for a year and a half. The solution auto updates. This is a test solution, so all we have to do on our side is upgrade the client version on workstations.

    What do I think about the stability of the solution?

    There haven't been any major issues. We had one issue on their backend, but they provided a solution very quickly. In about three hours, they moved us to another data center. This is normal. This was a major incident on their side because when traffic starts moving on their data center, they start scanning everything and it goes to their data center. If their data center goes down or there is limited bandwidth on their side, this can impact your organization. This happened once. We communicated with them and within three hours, they switched us to another data center. Everything was smooth and started working fine, but these kinds of things happen.

    What do I think about the scalability of the solution?

    The solution is scalable. There haven't been any issues according to performance. On their side, scalability is good because it's a test solution. I can't tell you more about the scalability because it's mostly on their side. From our side, everything is more than fine because we are consuming their services.

    We are currently paying for 30,000 users, or 30,000 workstations.

    Right now, for all 30,000 users, we chose maybe 60 or 70 cloud applications. We are only streaming those applications. We have already deployed 5,000 users to all web traffic. This means we are streaming everything they are surfing. For the other 25,000 users, we are only scaling the traffic of 60 or 70 applications. This is how we are consuming more of the licenses.

    Netskope takes control of maintenance. They send you an email about what is going on, and they will let you know that maintenance is occurring on Sandhill server for instance, or somewhere else. They give you brief downtime, but if there isn't any downtime, they connect you to another data center.

    The incident that occurred was regarding the bandwidth on their side. They were lacking some bandwidth with their vendor. There hasn't been any downtime yet, and we have been using the solution for a year and a half.

    Our organization pushed us to deploy the solution as soon as possible. They were ready to pay the license because there was an architect who did a comparison between two or three CASB solutions, and he chose Netskope. When we deployed, everyone was like, "We are blocking the work." So we had to limit it and start with a chunk of users. 

    The only thing they are working on is integration with Mac. On the MacBook, the client horizon is not stable. Sometimes it goes down without any warning, but they are working on it.

    How are customer service and support?

    Technical support is good. Normally when creating a ticket on their side, the response is between one or two business days, but we are paying premium support. In premium support, we have 24/7 support from their engineers. If we have trouble with something, we can just say, "Okay, we need you to call a third party with maybe a higher level of execution." They are ready to be there, but it comes with premium support. 

    We had basic support. Response time is one business day, but it depends on your ticket. If you have critical severity, they will respond right away. With the premium, 24/7 support, everything is good. Their technical department is taking care of us. They are there for us every time we need them.

    Which solution did I use previously and why did I switch?

    We haven't used any other solutions previously. This is the first CASB solution we are using at the enterprise. The Microsoft team is using MCAL, which might be similar to this solution but isn't providing all the aspects of it like PII and the third party vendor. Its controls are limited to Microsoft. I'm not sure if we are still paying the license for MCAL or not. If you compare Netskope with MCAL, Netskope also allows you to manage, whereas MCAL is just for Microsoft services.

    How was the initial setup?

    It seems to be straightforward because we are using it with Azure AD. We already had all of our groups and users there, so we just added the Netskope application in our Azure AD, and it started gathering all the information and sending it to their databases. It seems pretty easy just for the load.

    What other advice do I have?

    I would rate this solution 9 out of 10.

    My advice is to just go for it. In an organization of 30,000 people, you can't just deploy one product and start deploying another product and say, "Okay, we are replacing the solution with this one," because the company has already invested millions of dollars in this. 

    I like the way Netskope treats its customers. Whenever you need help, they are there. They will 100% help you. They will explain everything to you. We have a meeting with our technical assistant manager every week, and he shows us different things we can do with the roadmaps, different features we can use, and what kind of policy we can put in place to lower our false positive rates. It's very helpful.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    EricBouwmeester - PeerSpot reviewer
    ICT Operations and Security Lead at Kingston City Council
    Real User
    Is easy to scale and set up, and has built-in website classification or safety ratings
    Pros and Cons
    • "A feature that was valuable was the built-in website classification or safety ratings. Different websites would be rated according to analyses that the Netskope team had done, and we built policies on some of those scores. If the website scored less than a certain percentage, then we would have a different user experience around how the site would interact with the clients."
    • "It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it."

    What is most valuable?

    A feature that was valuable was the built-in website classification or safety ratings. Different websites would be rated according to analyses that the Netskope team had done, and we built policies on some of those scores. If the website scored less than a certain percentage, then we would have a different user experience around how the site would interact with the clients.

    What needs improvement?

    It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it.

    The features that we would like to see are available but require additional investment. We wanted more of the CASB type feature set, which was at a higher subscription cost, and we didn't have budget for it. We just went with their standard offering, which was the secure web gateway.

    For how long have I used the solution?

    We used it for a little over 12 months, and it was deployed on Netskope cloud.

    What do I think about the stability of the solution?

    The stability is very good. I can't recall any outages with the product in the time that we used it.

    What do I think about the scalability of the solution?

    It is easy to scale, and it's fully automated through the Azure AD integration.

    How are customer service and support?

    The support team we were dealing with were not based onshore, and I don't think we had a premium support model at that time. As a result, we had to wait sometimes to get the outcome that we were looking for. If it was more of an immediate issue that was impacting our customers, we couldn't get support immediately. They would capture the request and then came back to us later on. The speed of their response to the support request could have been better, and I would give technical support a rating of eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    It makes sense for us to have the gateway capabilities of a Netskope product. We retired an internal or on-premises web filter or web proxy called WebMarshal. It wasn't meeting our needs, particularly through lockdown and the increased demands on the web filter from remote users. So, we made the decision to go with a cloud-based SWG.

    How was the initial setup?

    The initial setup was very straightforward. Our approach was to do the implementation as part of a proof of concept; it was more of a try-before-you-buy situation. Because of that, there was a lot of good support from Netskope directly to actually implement the POC. Once we did that and saw the benefits, the hard work had already been done to make it a production system for us. I would rate the initial setup at five out of five.

    Deployment took a couple of weeks, maximum. The environment was set up quickly by the Netskope success manager, and the agent itself was quickly deployed by us through our system center management tool.

    Being cloud based, it self- manages and doesn't require specific maintenance.

    We had three technical staff and about 1,000 clients working on this solution.

    What's my experience with pricing, setup cost, and licensing?

    I recall that the price was considerably cheaper than that of Zscaler. It was around 60,000 AUD for 1,000 users per year and included some training and some premier support offerings.
    If we wanted to take advantage of the CASB capabilities, then there was an additional subscription fee, for which we didn't have the budget. On price, I would give Netskope a three or four out of five because it's quite expensive, but it offers a lot of value.

    Which other solutions did I evaluate?

    We looked at Netskope and Zscaler. Netskope came out on top.

    What other advice do I have?

    My recommendation would be to definitely to shortlist Netskope CASB and strongly consider it because it was a very positive experience for us, particularly with the support that we got from our onshore partner.

    It still deserves to be compared with other products in that sector such as Zscaler; it's probably one of the market leaders. It's definitely worth looking at others, but we were very happy with Netskope CASB, and the team continue to use it today. I would give it an overall rating of nine on a scale from one to ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Netskope CASB
    September 2022
    Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    632,539 professionals have used our research since 2012.
    Executive at a computer software company with 11-50 employees
    Reseller
    Top 10
    Easy to set up with good automation and offers good training materials
    Pros and Cons
    • "The automation offered by the product is pretty solid."
    • "The solution is still pretty new to the CASB environment."

    What is our primary use case?

    The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications. 

    How has it helped my organization?

    Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.

    What is most valuable?

    Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.

    This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.

    The automation offered by the product is pretty solid.

    The initial setup is straightforward.

    The training materials on offer are very good.

    The solution can scale.

    The stability has been pretty good so far.

    What needs improvement?

    The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

    I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

    Their partner piece could be a little bit stronger than what it is right now.

    The solution is still pretty new to the CASB environment.

    For how long have I used the solution?

    We started dealing with the solution in November of last year. It hasn't been that long yet.

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.

    What do I think about the scalability of the solution?

    The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.

    How are customer service and technical support?

    I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.

    How was the initial setup?

    We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex. 

    How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.

    What about the implementation team?

    We typically do the installation for our customers. We usually sell our implementation services along with the solution.

    What's my experience with pricing, setup cost, and licensing?

    The solution is designed as a SaaS.

    The pricing could always be better, and they need to strengthen their relationship with their partners.

    What other advice do I have?

    We are resellers of the product.

    The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.

    Our clients use different deployment models and different clouds for deployment.

    I'd advise other companies to use the solution, and implement it now rather than later. 

    I'd rate the solution at an eight out of ten.

    Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Re-Seller
    PeerSpot user
    Security Solutions Architect at a security firm with 11-50 employees
    Real User
    Good interface with good onboarding and an easy to deploy agent
    Pros and Cons
    • "The interface is good."
    • "In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI."

    What is our primary use case?

    We have two main use cases. The first one is for APIs only. We have the APIs connected to this console, and they include the API from Facebook Workspaces, and also Google. 

    The other use case is for URL filtering using an agent of Netskope.

    What is most valuable?

    The agent is the easiest to deploy. Once it's deployed, it easy to enable features such as URL filtering, et cetera.

    The interface is good.

    The onboarding process is pretty straightforward.

    The configuration is okay.

    There' lots of great new features. 

    It's one of the best solutions on the market.

    What needs improvement?

    The way that policies or profiles are set up can be adjusted. You have to create a list of policies and then you need to reorder everything if you want to adjust the way that the policy is applied to traffic. In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI. Maybe they can improve on how to order everything.

    In the short term, the solution really doesn't need to add any other features.

    For how long have I used the solution?

    I've been using the solution for about a year or so now. It hasn't been that long.

    What do I think about the stability of the solution?

    At this time, after about one year of use, I have heard that there were a few issues, however, it's been minimal. For the most part, it is stable.

    What do I think about the scalability of the solution?

    I haven't witnessed any issues with scalability. It seems that it would be possible to scale.

    At the moment, most of our users are engineers and then we have 19 to 25 users at the bottom, and people from a few different departments including administration, finance, and IT. 

    We do not plan to increase usage at this time, at least, in terms of users.

    How are customer service and technical support?

    We haven't had any issues and therefore have never really had a need to reach out to technical support. I can't speak to how helpful or responsive they are overall.

    Which solution did I use previously and why did I switch?

    We didn't previously use any other solution.

    How was the initial setup?

    The initial setup was okay The deployment we handled was small. It only took us about two weeks to get everything up and running.

    At this time, two people are in charge of deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any information about the licensing. It's not an aspect of the solution I really deal with.

    Which other solutions did I evaluate?

    We did take a look at McAfee before choosing this solution.

    We also looked at Bitglass, however, there wasn't really an evaluation process that went into effect. We just took a quick look.

    We looked at the infrastructure and how the solutions could control latency between users and applications.

    What other advice do I have?

    We are both a partner and a high-end user.

    We are always using the latest version of the solution, as it updates automatically. The console is running on a Netskope site. From there, a user can deploy agents to a computer or servers on-prem or on the cloud, however, it's not the console itself. It's the agent's server that is forwarded to the cloud.

    It's important to look at the solution to see how it will work for your company, A solution might have a good user interface, a beautiful console, and nice graphics, however, you really need to look deeper to see if it fits your organization's needs.

    I'd rate the solution nine out of ten. It's been very useful for us so far.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Prerna Sharma - PeerSpot reviewer
    Senior Information Security Analyst II at Workato
    Real User
    Lacks visibility on the reporting side; has a very good tracking mechanism
    Pros and Cons
    • "Amazing reporting and tracking mechanisms."
    • "Deployment and policy tweaking were two areas where improvement needs to be made."

    What is our primary use case?

    We used this solution for policies that would manage private and public cloud storage applications. I'm the senior information security analyst and we are customers of Netskope. 

    What is most valuable?

    CASB has a lot of good features; their reporting and tracking mechanism is amazing. 

    What needs improvement?

    Deployment and policy tweaking were two areas where improvement needs to be made. The issues with policy tweaking were caused by the difficulty surrounding deployment and configuration. Netskope was not ready for the Mac environment and the support team didn't have sufficient knowledge to deal with Mac users. From a feature standpoint, I would have liked to see more visibility on the reporting side and easy disabling of Netskope. The solution did not have an easy API for integration. Setting up a reverse proxy was not easily accessible with Netskope so we decided to move to a different tool. 

    For how long have I used the solution?

    I used this solution for one year. 

    What do I think about the stability of the solution?

    Lagging was definitely an issue, especially in the Philippines. I had to disable Netskope for almost all of our Philippino employees. It may have been something with the Netskope architecture as they use their own data center in Singapore and not AWS. Some of the ISPs in the Philippines were not able to get good connections to the Singapore data center. We have a huge employee base in the Philippines, the issue could not be resolved, and this was just not good enough for us. At the time we had around 350 users. 

    How are customer service and support?

    I personally dealt with their support team, and the support was bad. I don't know whether anybody from a Windows environment had the same issue with Netskope, but for those in a Mac environment, it was a problem. I had to escalate it up to their VP, but the issues could not be resolved so we have moved on.

    How would you rate customer service and support?

    Negative

    How was the initial setup?

    The initial setup wasn't too complex, we didn't have SSO in our organization at the time so creating user groups wasn't possible. It was one of the major criteria for them when we started deployment and had the CSM member from Netskope help us with the deployment. They were unable to help us figure out what the solution might be. 

    What's my experience with pricing, setup cost, and licensing?

    Licensing wasn't cheap, particularly when you take into account the number of hours our team had to put in to get issues resolved, and even then they weren't able to get where the company needed to be. 

    What other advice do I have?

    If you're a Mac user, I would not recommend installing Netskope on your device.

    I rate this solution five out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Cyber Security Engineer at a tech services company with 51-200 employees
    MSP
    Simple initial setup and good for small to medium-size businesses
    Pros and Cons
    • "The initial setup of Netskope CASB is easy, it is not complex."
    • "Netskope CASB can improve by working more similarly to a VPN technology instead of a proxy. They then could have visibility on the endpoint device. Most clients have some tools where they check the endpoint health or other things, such as the security posture, or if they want to access the resources. For example, if they should have antivirus running, this kind of posture check should be available but it is missing."

    What is our primary use case?

    Most of my customers are using Netskope CASB as a cloud DLP only to control applications, such as SharePoint, OneDrive, and Teams. They are using the Zero Trust access feature from Microsoft Azure and Amazon AWS to access their resources.

    What needs improvement?

    Netskope CASB can improve by working more similarly to a VPN technology instead of a proxy. They then could have visibility on the endpoint device. Most clients have some tools where they check the endpoint health or other things, such as the security posture, or if they want to access the resources. For example, if they should have antivirus running, this kind of posture check should be available but it is missing.

    For how long have I used the solution?

    I have been using Netskope CASB for one and a half years.

    What do I think about the scalability of the solution?

    The scalability of Netskope CASB can improve. It is not yet scalable for large organizations that can have millions of users. If this is an older and larger environment, there might need more improvements in the performance. However, Netskope CASB is good for small to medium-size businesses, but still not for large organizations. 

    How are customer service and support?

    I found the support from Netskope CASB not to be responsive. There were delays and the customer was not happy because there was some critical issue. It should be an immediate response for critical issues, or at least in a day or two, but they were taking sometimes a week or more. The support could improve.

    I rate the technical support from Netskope CASB a three out of five.

    Which solution did I use previously and why did I switch?

    My clients are shifting towards using ZTNA because it is a VPN solution and has more benefits with a single agent they are given cloud resources with security.

    How was the initial setup?

    The initial setup of Netskope CASB is easy, it is not complex.

    I rate the ease of setup of Netskope CASB a four out of five.

    What other advice do I have?

    Since we are a partner of Netskope CASB there should be a knowledge base document wherein we should not be dependent on customer support. I'm sure there'll be in the future. Netskope CASB will handle multiple cases with different issues. There should be a centralized knowledge base where they can put all their issues and have visualization, of whatever they have resolved in the past. It will be easy for customers to go and look if they have a similar issue, instead of relying on a support response. This improvement should be made.

    I rate Netskope CASB a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Director at Irangers International Inc.
    Real User
    Top 20
    Feature-rich, performs well, reliable, and is simple to implement
    Pros and Cons
    • "The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads."
    • "The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process."

    What is our primary use case?

    Netskope CASB is used in the company for a few shared IT cloud connections.

    We are consultants. We manage the projects for implementation. We work with the customers.

    How has it helped my organization?

    Netskope CASB has improved our organization's security rather than its functionality.

    What is most valuable?

    The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads.

    What needs improvement?

    The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process.

    For how long have I used the solution?

    I have worked with Netskope CASB for a couple of years.

    What do I think about the stability of the solution?

    Netskope CASB is a stable solution. It is comparable to any other product.

    What do I think about the scalability of the solution?

    I am not familiar with the scalability of this solution because we only use it for a limited number of endpoints.

    We have about 300 endpoints with five to eight users each.

    This is for one customer, who may or may not be increasing the usage.

    The market is currently very difficult.

    How are customer service and support?

    We have not contacted technical support.

    We worked with an integrator and never had any technical issues.

    Which solution did I use previously and why did I switch?

    Our clients did not use any other solutions previously.

    How was the initial setup?

    The initial setup is straightforward. It is easy to set up.

    We deployed it in the learning mode to understand what's going on in the organization. We activated it after a few weeks.

    What about the implementation team?

    Netskope completed the deployment.

    What was our ROI?

    It's difficult to quantify ROI when it comes to security. It must be breached first.

    What's my experience with pricing, setup cost, and licensing?

    Licensing fees are paid annually.

    Fees are comparable to others. Pricing is somewhere in the middle.

    There are no additional licensing costs, however, there are operational costs. The customer will have to hire an additional person to train him on how to use the product.

    Which other solutions did I evaluate?

    Our clients chose Netskope CASB because it was easy to implement, and maintain.

    What other advice do I have?

    It's simple to use and configure. It provides a nice dashboard, and live data.

    I would rate Netskope CASB a nine out of ten.  The most important factors are stability, performance, and features.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Head of Pre-Sales at a tech services company with 51-200 employees
    Real User
    Top 5Leaderboard
    Provides comprehensive protection of data and files shared between users
    Pros and Cons
    • "Their technical support is very good."
    • "They could improve their mobile agents as they have some limitations."

    What is our primary use case?

    We are the distributor for Netskope in Sri Lanka. We have been distributing Netskope for roughly two years.

    Netskope has multiple products. One is their CASB solution — Cloud Access Security Broker. They even have a Secure Web Gateway Solution as well, which is used for filtering — it's filtering functionality is similar to Cisco Umbrella. Our customers can use it for cloud security. Netskope also has a Secure Access Secure Edge Solution as well.

    Throughout Sri Lanka, we have distributed Netskope CASB to roughly 8,000 users. 

    What needs improvement?

    From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement.

    They could improve their mobile agents as they have some limitations.

    What do I think about the stability of the solution?

    In Sri Lanka, we have deployments for CASB. It is very stable from their end.

    What do I think about the scalability of the solution?

    It's very scalable. When it comes to scalability, even their cloud platform is very flexible and highly scalable.

    How are customer service and technical support?

    Their technical support is very good.

    How was the initial setup?

    The complexity of the initial setup depends on the use cases. Often, it seems as if it will be straightforward, but this can be misleading. The basic integration is not that difficult, it's straightforward, but based on the use cases, it can end up taking a long time, especially when it comes to API integration, etc.

    The basic implementation can be completed within a few weeks; however, regarding the total API integration and fully-fledged integration, it may take about one month. In total, depending on your use cases, it can take up to one and a half months.

    What about the implementation team?

    For Netskope deployment, we utilize about three engineers, but when it comes to endpoint deployment, we use a few extra engineers as well.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is competitive.

    What other advice do I have?

    We highly recommend Netskope CASB because it is very flexible and they provide multiple methods for integration. It's very flexible when it comes to use-cases. Overall, on a scale from one to ten, I would give Netskope CASB a rating of nine.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    PeerSpot user
    Buyer's Guide
    Download our free Netskope CASB Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Buyer's Guide
    Download our free Netskope CASB Report and get advice and tips from experienced pros sharing their opinions.