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Functional Administrator at Gemeente Utrecht
Real User
Helped us clean up a lot of our accounts, including suppliers and partners
Pros and Cons
  • "When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
  • "I would like to search on date fields, which is not possible now."

What is our primary use case?

We are provisioning new accounts. We are deprovisioning accounts that are gone. In Omada Identity, you can connect transfers (external employees who came to work for us) very easily. We have had trouble doing this with a new front-end system, not Omada Identity, where accounts are not connected. With Omada Identity, I can connect accounts and change everything that I have to do.

We can manage access for everyone, including suppliers, partners, and maintenance staff. Now, in Active Directory, there is accountability for everyone. If someone is responsible for an account, we can see who is responsible. 

We use the main portal of Omada Identity.

We are not using the solution fully, but we are getting there slowly.

How has it helped my organization?

When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now.

When we switched to Omada Identity, it was easy for everyone. The solution was so smooth. Managers can do a lot of our work processes themselves, which reduces a lot of tickets.

We can sync our administrator accounts with our normal accounts. So when an administrator no longer works for us, their account is disabled. This provides us control because when we did the admin accounts, there were a lot of admins who were already gone, but they still had an account in Active Directory.

Our test accounts are now managed and feasible.

What is most valuable?

The interface is nice. I can do so much myself. I don't need my supplier for everything. I can change emails and add attachments. 

I like it very much that it is a self-reliant solution as well as user-friendly. I made a handout for managers and other users, and it was very easy to explain how to use the system. It's not difficult. We have workflows that are so simple, and you can explain them to somebody else in a very easy way.

Omada Identity has a reporting server that we use. With emails or usernames from an application, we can create a report and check on those users in the application regularly. For example, if you send me a list of users, I will send you back information on those users, like their end dates and activity. This way, the auditor can see we are in control.

We now use multi-factor authentication (MFA). To let people working from home register for MFA, we put them in an Active Directory group where the date and group are set. If someone needs to reinstall the application, you can set a new date in Omada Identity. So, I only have to set a date, then everything necessary happens.

What needs improvement?

I would like to search on date fields, which is not possible now.

I am unable to connect our organizations' tables and our partners to create a report in the solution. Sometimes you have to connect two different tables of your report. For now, I make a report for one, then I make a report for the other. After that, I combine them in Excel, but this is time-consuming. We are waiting for the newest version to come out at the end of the month. Hopefully, the feature to connect to other applications will be available with this release. Otherwise, we will have to wait for the next one. It would be nicer if we could get it sooner.

For how long have I used the solution?

At the end of May 2019, we got Omada Identity.

What do I think about the scalability of the solution?

The scalability is great. It is not often that I hear that our supplier can't do something with Omada Identity.

We manage 6,500 users with Omada Identity.

How are customer service and support?

Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has also said that if they ask something, then they have to wait a very long time for it. I would like it if they would tell us, "We can't do everything at this time. Many requests have come in all at once. But, what request would you like us to prioritize?" If they could also provide time frames for requests, this would help us understand when we would get our requests.

Which solution did I use previously and why did I switch?

Our suppliers and partners need to be in Omada Identity as well. That wasn't possible when we had only MIM from Microsoft. Now, I can manage partner types with the access management, creating an organizational unit and partner. Then, I can put the people who only have access in the system, so we can connect the two systems. This way, we can really manage all the people coming into our building and using our systems.

With Omada Identity, we can manage the partners and supplier accounts. This was the primary reason that we switched from MIM. We can also connect other applications, though we are still working on this.

The solution has reduced our total cost of ownership compared to our previous solution.

How was the initial setup?

The initial setup took a long time, over six months, because of our supplier. Omada said that they have an integration with CyberArk, so we wouldn't have to build anything because it was there already. We would only have to install it. Then, the supplier told us, "We have to make it," but it was already there. If it was there, I don't understand why it took so long.

What about the implementation team?

I worked side-by-side with the supplier. We have a very good connection with our supplier, Traxion. We see them more as a partner. We work well together, learning from each other.

What was our ROI?

There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing.

Which other solutions did I evaluate?

I don't know if they looked at other suppliers or systems.

What other advice do I have?

When we started, our supplier recommended using MIM at first, then Omada Identity. Now, I would recommend starting with Omada Identity and getting the entire solution, so you can do everything in Omada Identity and aren't using two systems.

I am cleaning up accounts with the help of the functional administrator. This is very easy to do.

I am a happy customer. We have our identity and access management under control with Omada Identity. I would rate this solution as a nine (out of 10). 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Identity and Access Management Specialist at a non-tech company with 10,001+ employees
Real User
Top 20
The way the tool is introduced to the user lacks industry standards and better learning resources
Pros and Cons
  • "The dedicated Freshdesk platform is a user community and a step in the right direction for offering learning resources."
  • "Saviynt has a lot of potential with many features available for users."
  • "The product lacks a broad user base which makes it difficult sometimes to find answers to questions about the product."
  • "The company needs to do more to establish standard practices within the product itself that are common in the industry."

What is our primary use case?

We are using Saviynt for a wide range of things. That includes attestation, SoD (Segregation of Duty), analytics, requestee, ARS (Access Request System) platform, role entitlement, but other features as well. We are planning to pretty much use the full suite of tools.  

What needs improvement?

As one of the leading IGA (Identity Governance & Administration) products and because of how I see this is the tool, I have to wonder how a client can fully maximize the capabilities of Saviynt. Surely the client needs to understand the tool to some extent. I think it is important that Saviynt services agents help to empower their clients to use their tools in a better way that is not being promoted at this time.  

One thing — and it could be just a problem in the APEC area — it that there is a lack of resources for independent learning. I have to spend quite a bit of time in the Freshdesk area to study in order to understand a feature, what other people are saying about it, et cetera. I find that I can not really get to understand the features that I am exploring quickly enough and in enough depth. The company I am working for is doing a project with Saviynt. My role is project/BAU (Business as Usual). Once everything is deployed in a proper way, I will be the person running it as a BAU resource.  

For an example of the learning that is absent, one thing I wonder about is the campaign module. Part of a campaign is to determine a risk score. The risk score is to be determined by the role as far as the entitlement for that role. I was hoping to have some kind of Saviynt-as-a-Service provide best practice governance where they could advise the client on how the risk score can be implemented in the tool. It is not obvious, and they do not provide that guidance.  

A tool like this can work for the client only if they have that standard governance in place. If not, they will not be able to leverage the experts in the field while working with so many clients. Saviynt has to work for their clients and so does the competition, like SailPoint. These users have different tools to do similar things and they will have a lot of exposure to different use cases. But still, there will be some common ground that should be addressed as standards. Some of those governance questions become very important in order to stay within an expected standard. If Saviynt can provide a framework for working with these standards with their tool, I think that would be quite helpful.  

Because different people are working together with clients in a company and using different tools, when we are in that situation, people using different tools have to speak the same language. Assuring that product users follow some best practice recommendations can help with that. In turn, we can uplift our standards and policies and strategies to align better with other people doing IGA.  

It is not really the tool itself, but the way it is introduced to the user or used by the user that is my issue with the product.  

For how long have I used the solution?

We have been using Saviynt since May of 2020. So that is for about four months.  

What other advice do I have?

The advice I might give to someone who is new to Saviynt is to be aware of Freshdesk. It is the community area for Saviynt users. It is good to have that community as there will be people wondering about the same questions and it makes it easier to find out the answer.  

One thing I noticed about other popular products like SAP or Microsoft Azure, is that when there is a large user-base you can Google a question and most likely you will find the answer somewhere. Saviynt's profile and usage is still expanding. It is not always so easy that you can just Google a question to find your answer. Freshdesk can provide a way to fill that gap.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate my experience with Saviynt so far as maybe only a four-out-of-ten. This is my personal ranking from what I have experienced with the product. Be mindful that the rating reflects that I am in the process of discovering the tool. For example, one of the key selling points of Saviynt is the SoD module, which we have not deployed yet. I can only provide feedback on what I know to date. I think SoD is going to be a really important feature and I look forward to when it will be deployed in our environment. At that stage the rating may change.  

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Solution Architect at a tech services company with 51-200 employees
MSP
Top 20
A flexible and stable solution with a lot of out-of-the-box functionalities and good value for money
Pros and Cons
  • "It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
  • "They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same."

What is our primary use case?

There are a lot of use cases. About 90% of our clients are using this solution for internal identity management. Only one client is using SailPoint for external customers. 

About 70% or 80% of deployments are on the cloud, and about 30% or 20% of deployments are on-premise. We have two customers who have on-premise deployments.

What is most valuable?

It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc.

Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that.

What needs improvement?

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is scalable. It can support tens of millions of identities. We have a total of nine clients. Eight clients use it internally. One client is using SailPoint for external customers, and it is a very large deployment. They have about a million and a half customers.

We do not offer support because support is provided by SailPoint, but we can act as the first line of support. We have around seven people who are actively doing SailPoint tasks.

How are customer service and technical support?

Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.

Which solution did I use previously and why did I switch?

We had some experience with Microsoft and IBM in the past, but these solutions are not so good. They're very expensive, and Microsoft and IBM are not flexible in pricing. 

We decided to go with SailPoint because, as a company, they are flexible. Their partner discounts are also good. SailPoint is a really good company. It is a new generation company like some of the other competitors and vendors.

How was the initial setup?

Its installation is easy, but it depends on how many and what types of identity sources you have. If you have well-defined sources, such as active directory, LDAP directory, or some other application directories, it is very easy, but if you have only databases with identities, it could be challenging. It is not always easy to deploy identity management solutions in organizations because there are too many identity sources that have to be integrated.

The deployment duration depends on the scale, complexity, and number of sources. Typically, in enterprise organizations, it could take from six to nine months to cover the whole organization. It can even take a year. For customers with less than 20,000 or 30,000 active users, you can deploy it in less than three months.

What's my experience with pricing, setup cost, and licensing?

Its price is okay. It provides good value for money.

It is subscription-based. You can go for a one-year or three-year subscription.

What other advice do I have?

I would absolutely recommend this product. It is a good product.

I would rate SailPoint IdentityIQ a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Get our free report covering SailPoint, SAP, One Identity, and other competitors of Microsoft Identity Manager. Updated: January 2022.
563,148 professionals have used our research since 2012.