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Director at a tech services company with 11-50 employees
Real User
Top 20Leaderboard
A stable and scalable solution which offers good support and is easy to set up, but should have better ease of use
Pros and Cons
  • "We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
  • "The ease of use should be addressed."

What is our primary use case?

We use the solution for records management.

How has it helped my organization?

The solution allows us to do digital management, everything being digital nowadays, without the need to resort to paper use. The entire process has been digitized. 

What is most valuable?

We like how the solution allows us to have retention of records and workflows, as well as its fire plan. 

What needs improvement?

The ease of use should be addressed. If one is skillful then this will not present a problem, but a person who is not will be forced to struggle. 

Mobility, as it relates to the ability to have access, should also be addressed. 

For how long have I used the solution?

We have been using Micro Focus Content Manager for five years. 

What do I think about the stability of the solution?

The solution is stable and is being used by bigger companies the world over. 

What do I think about the scalability of the solution?

The solution is scalable. The technology allows for the scaling of different modules. Unlike SharePoint, the scalability is fine. There are different modules that can be scaled within the technology. 

We have plans to increase the usage. 

How are customer service and support?

Premium support is available and it is good. 

Which solution did I use previously and why did I switch?

Prior to the use of Micro Focus Content Manager we made use of SharePoint. We switched to the current solution since it provides a more mature process of records management. 

How was the initial setup?

The deployment took six months and our implementation strategy was that of a cloud-based service package.

What about the implementation team?

The implementation is handled by the partners.

We did everything on our own.

There are around five people responsible for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I would prefer not to address the frequency of our licensing requirements. 

The fees incurred are for the licensing and maintenance.

Which other solutions did I evaluate?

We also evaluated OpenText, but decided to go with Micro Focus Content Manager in the end. 

What other advice do I have?

The entire organization makes use of the solution and this is primarily done by those in charge of records management. 

The organization comprises 500 people. 

My advice to others is that they cannot go wrong with the solution. It is the stable and secure Content Manager product available. 

I rate Micro Focus Content Manager as a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering Microsoft, Objective, OpenText, and other competitors of Micro Focus Content Manager. Updated: January 2022.
565,304 professionals have used our research since 2012.