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DocStar ECM vs OpenText Content Manager comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocStar ECM
Ranking in Enterprise Content Management
25th
Ranking in Document Management Software
11th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Enterprise Content Management
13th
Ranking in Document Management Software
5th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
File Archiving (3rd)
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of DocStar ECM is 1.4%, up from 0.6% compared to the previous year. The mindshare of OpenText Content Manager is 3.4%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Content Manager3.4%
DocStar ECM1.4%
Other95.2%
Enterprise Content Management
 

Featured Reviews

it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have some very compelling case studies with a very positive ROI."
"Drag and drop: With users having dual screens nowadays, this functionality is used a lot by staff and is also a good way to show people who are new to TRIM (HPE Content Manager) the simplicity of how things can be done."
"Sharing of documents, reduction of duplication, and the ability to manage retention, disposition and overall records management have been significant benefits for our organization."
"It has a robust search but has often been difficult for people to learn."
"There many ways that this application has improved our organization. The most significant is the reduction in paper generation and the ability to electronically annotate and manage all our documents."
"Customer Service: We appreciate HPE's team of resources, who assist us as issues arise."
"The product is valuable generally due to its wide use and acceptance in the public sector in my region."
"It helps us in terms of efficiency when working with multiple people at the same time, on the same case."
"We are required to have a robust Records Management system, and it does this job."
 

Cons

"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
"This system eats up a lot of staff time for support, administration, and use."
"Generally speaking, HPE’s support for the product has been weak since the acquisition from TOWER Software."
"We've had it for a year now, and since we started implementation it has been, to say softly, a nightmare."
"Functionality gets removed as new versions are released."
"Many users have expressed that it is too hard to find what they are looking for."
"Many projects I've worked on encounter issues in production relating to load balancing and throttling where systems cannot cope with the volumes and capacity of transactional processing."
"Technical support is very frustrating. It is difficult to get a good response from HPE and even more difficult to find anyone that can really help us with the product."
"The stability of the solution is an area of concern where improvements can be made."
 

Pricing and Cost Advice

Information not available
"The fees incurred are for the licensing and maintenance."
"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Construction Company
13%
Financial Services Firm
9%
Comms Service Provider
9%
Government
9%
Financial Services Firm
9%
Comms Service Provider
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Also Known As

docSTAR eclipse
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

 

Sample Customers

Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Missouri State Courts
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: October 2026.
921,148 professionals have used our research since 2012.