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Metallic OverviewUNIXBusinessApplication

Metallic is #1 ranked solution in top Disaster Recovery as a Service providers, #1 ranked solution in top SaaS Backup tools, #1 ranked solution in top Container Backup Software tools, and #9 ranked solution in top Cloud Backup tools. PeerSpot users give Metallic an average rating of 10 out of 10. Metallic is most commonly compared to Veeam Backup for Office 365: Metallic vs Veeam Backup for Office 365. Metallic is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is Metallic?

Metallic is an integral component of Commvault’s robust Intelligent Data Services Platform. Metallic allows enterprise organizations to preemptively clarify and easily administer the intricacies of enterprise data. Metallic is a flexible, durable SaaS product that integrates effectively with most of today’s popular solutions, such as Microsoft, Google, AWS, Oracle, Splunk, VMware, and more. Metallic is very user-friendly; users do not have to be tech-savvy to use this solution, and is very cost-effective. Metallic offers automatic upgrades, super-easy deployments, no hardware costs, and very flexible subscription options. Metallic successfully achieves enterprise-grade cutting-edge data protection made effortless as a SaaS solution.

Metallic Features

  • Excellent Coverage: Metallic offers complete coverage across on-premises, cloud, and SaaS/BaaS workflows.

  • Flexibility: Recovery is super flexible with granular search and restore options (out-of-place and point-in-time)
  • Scalability: Seamlessly scale from 1TB to 10k+TB

  • Easy Deployment: Metallic offers quick and easy deployment; the solution can be working effectively in minutes.

  • Cost-effective: Metallic is a SaaS solution; there are no infrastructure, hardware, or network costs. Zero capital investment is needed and it is maintenance-free.

  • Security: Full visibility and immediate insights regarding any potential at-risk files, suspicious activity, and any other anomalous behaviors.

  • Data Backups: Metallic offers daily seamless automated backups and also provides data isolation for highly available air-gapped immutable backups.

Metallic also provides excellent backup for Microsoft 365, Vmware, and Kubernetes in addition to endpoint and object and file backup. Metallic can act effectively as a BaaS for cloud environments, protecting Azure VM, VMware, Kubernetes, and more. Metallic has the capability to guard against deletion and corruption across all of Microsoft 365. Metallic also provides an excellent endpoint and object and file backup to maintain speed, productivity, and performance to keep an organization's network running smoothly.

Reviews from Real Users

Nav., ICT Consultant at U.K. Local Government, shares, "Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes."

Modi S., VP of Technologies at MindU, relates, “Quick backups and restores of data are the most valuable features. It is important that it is an easy solution to integrate with the SAML authentication of the tenant, so we can have the users log into the systems and do their own restores if needed. Metallic's backup & granular recovery of data for Office 365 works great. We have tested it many times for production reasons. We have done some tests and have always managed to do the recovery as we wanted and without any issues.

Jeffrey D., Systems Team Supervisor at the State of Nevada, tells us, "It is just about as flexible as you can get; simple. You can put it anywhere you want. You can put it on-prem or in your cloud. I could see where a team that's looking for more of a follow the bouncy ball type of solution might get a little confused. "Oh, no. What do you mean I might have to do it this way or I can't do it that way?" Sometimes, people just want to be told what to do. For an enterprise environment, like we are at NDOT, everything we do is not standard. It is not industry standard; it is not normal. We have all kinds of one-offs. We do need flexibility in the solutions that we get. I will say that Metallic has been extremely flexible in that sense, where we are able to follow the bouncy ball if we wanted to. Obviously, we didn't. We did it our way and Metallic, as a whole solution, provided that to us with no issues."

Metallic Buyer's Guide

Download the Metallic Buyer's Guide including reviews and more. Updated: April 2022

Metallic Customers

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Archived Metallic Reviews (more than two years old)

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Marlo Alexander - PeerSpot reviewer
System Administrator at a transportation company with 51-200 employees
Real User
Provides us with Office 365 backup in a SaaS model, significantly reducing backup admin
Pros and Cons
  • "This solution gives me the full insight without having to use other products, metrics, or reporting tools."
  • "I would like to see some of the code execute a little bit better when I add new licenses and assign licenses to users. I'd like to see that information update a little quicker."

What is our primary use case?

We really needed a product where we could extend the Microsoft Office 365 backups and archival process, as well as back up our Office 365 SharePoints and our users' OneDrives. That way we could have a seven-year retention plan and if we need to go back and grab someone's email that they accidentally deleted two years ago, we could. 

We also needed a solution that we didn't have to have onsite storage for, because we had a storage restriction onsite. This product gave me the ability to have everything stored, as a SaaS model. Everything is right there.

How has it helped my organization?

We recently had an issue where someone couldn't find an email that they had just recently written. When I went looking inside the backups, I was able to find and restore that email and they were able to continue working. It was very critical for a customer sale, but that email was recovered and it was perfect. Because it was just a single email, it was relatively quick. If I had had to do it another way, it probably would have taken me an hour-and-a-half to two hours longer with our old way of doing it. Before we went with Office 365, we were Exchange on-premises and it would have required me to have pulled out a SAN snapshot to recover the data that way, or go to the tape. Because this is all hosted in the cloud and works in the cloud, I was able to do it in five minutes.

Metallic has helped minimize the time spent on backup tasks, absolutely. It has reduced the time, daily, that I deal with whether the backup is up, and performing backups, by about 50 percent. I have more time to do other things.

I have been able to save on hardware costs at my site due to the low price of the application. I am looking at a reduction in infrastructure costs of at least 25 percent.

What is most valuable?

The most valuable part of the solution is that it is fire-and-forget. Everything we've programmed into this Metallic SaaS offering is what they claim it to be. It's been just a treat to use it. From starting the trial, to the 15 minutes it took to run my first backup, to the 30-minutes for my first restore of the users' email, it has just been fantastic. It works as advertised.

Since it's built off the regular Commvault product, and I use that Commvault product, the user interface has been very easy for me to get into. It's easy to use and navigate through. I've had no questions on how to find the relevant information, and their documentation has been on-point for helping me find all the hidden features inside their menus.

The Command Center, as far as providing a complete view of data goes, is 100 percent accurate. I found stuff that I didn't know about. I was able to find out that a couple of things are flowing in an odd way and I was able to get those remedied and treated in a way that ended up improving my boss' daily life.

It also provides me with a single platform to move, manage, and recover data across on-premises, hybrid, and cloud locations. It's a single window to see everything I needed to see regarding this level of backup. I really dislike like it when the company purchases multiple products that do similar things and I have to go to different windows to get full insight. This solution gives me the full insight without having to use other products, metrics, or reporting tools.

Since it plugs into my Office 365 tenant, it was literally three clicks. So it supports cloud well. And it's all documented well. They even provided training and onboarding help for that 15-minute process. It was just fantastic.

What needs improvement?

I would like to see some of the code execute a little bit better when I add new licenses and assign licenses to users. I'd like to see that information update a little quicker. It would also be helpful to be able to run a report on licensing so that I have better visibility into how much licensing I'm using.

I really have no other complaints beyond that. And they were able to get me that information relatively quickly when I submitted a ticket.

For how long have I used the solution?

I've been using Metallic since day-one of its release in October, 2019.

What do I think about the stability of the solution?

I would give the stability "five nines." I've not seen it down. I can't say it hasn't been down once, but it's been up the entire time I've used it. There have been no issues. It's snappy and responsive. I'm impressed with the stability of it.

What do I think about the scalability of the solution?

Scaling is amazingly easy. The way they recommend the setup, it is easy to drop a user into one of my security groups and, within 15 minutes, they are in the backup schedule rotation and are being backed up.

I have 75 users enrolled. We may have plans to expand in the future to start taking advantage of their endpoint product through Metallic. We would expand from 75 seats to 200 seats in the Office 365 backup, and would add on another set of 200 seats for their endpoint backup.

How are customer service and technical support?

Commvault's technical support for the solution is knowledgeable. I haven't been able to stump them. They've been able to answer every single question and help me with any issues I've had. They've just been, bar none, fantastic.

Which solution did I use previously and why did I switch?

We were using Backup Exec for a lot of stuff and ShadowProtect SPX, a StorageCraft solution. Now that we have this online, it's fantastic. Every product that we use from Commvault, in general, has been fantastic.

We switched to Metallic from our other solutions because they didn't provide the Office 365 backup component we wanted.

We needed a backup solution and I purchased their standard Commvault for our on-premises stuff. When I attended Commvault Go, their customer conference, they debuted Metallic and I said, "That's exactly the product I was looking for, for my 365 backup, and I'm buying it from Commvault." I already knew how their software works and Metallic is same. They're just doing it in a SaaS model for 365, endpoint, and even server backup if you want. I really needed that 365.

How was the initial setup?

The initial setup is straightforward. It's 100 percent accurate on their website. From start to finish: 15 minutes and you're running your first backup.

My implementation strategy for this was for the 365, the OneDrive and the SharePoint components. When we brought it online, my goal was to target the 75 most used, customer-facing mailboxes. Within 15 minutes I was able to make sure the product was working and, by the end of that day, I had everyone applied. Compared to other products, that would have taken days.

If you have technical experience it will be straightforward. We walked through their installation script just to confirm I had everything done, because, given how new the product is, they wanted to test their help script. And it was spot-on. They had it perfect. I am fully confident that, even if a person doesn't have great technical knowledge, they would be able to help that person through it.

What about the implementation team?

When I purchased Commvault Metallic, they did have an onboarding process that helped me if I had any questions. It was literally a 15-minute process. I did everything before we even had that phone call, so I got to spend the call asking a few questions. It was really easy. 

What was our ROI?

I would say we have seen a return on investment, but it's a hard metric to come up with due to DR. We haven't had a DR scenario where it has paid for itself. But I view it like buying car insurance. It's better to have it and not need it, than something happening and needing it and not having it.

What's my experience with pricing, setup cost, and licensing?

We are paying on a yearly basis and it comes out to about $3.80 a user per month.

There are no other costs for the specific features that I have. If I was to use server backups with them, there would be an additional cost per terabyte of storage, based on my storage targets, or an infrastructure cost if I was using it to target on-ground storage stuff. But because I'm using the platform that includes storage for the Office 365 backup exclusively, there is no additional cost.

The other products I was looking at wanted to charge me anywhere between $10 to $15 per person and I would have to do storage on top of that. That means I would be paying by the terabyte if I was putting the storage in the cloud or having to purchase hardware on-premises to do so. With the Office 365 offering from Metallic, at the price point we got it at, it was perfect. They knew exactly what the market needed and they hit their marks.

Which other solutions did I evaluate?

We really didn't evaluate other vendors because none of them gave me the options that I was looking for and that Metallic was offering: a low price per user, and storage included for the 365 backup. With other products I would have had to purchase cloud storage and pay for additional storage, or the cost per seat was just not something I was willing to pay.

What other advice do I have?

The biggest lesson I've learned is to remind people that they still need to back up Office 365 emails. Just because it's not on their premises, they should still back it up.

Commvault gives you a fantastic 45-day trial. It's worth trying it. They have a really good, long trial period. They will answer any questions you have during that process. I know a lot of people say, "Just try the product." With this one, try the product and you'll see the ease of use.

For deployment and maintenance of the solution, for our size of company, it's just one person, a system administrator who does overall operations support.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.