Commvault Cloud Reviews

All universities today have both on-premises and off-premises data. Therefore, Commvault is our go-to service for on-premises and off-premises storage arrays and data recovery. Thus, the best way for us to think of IT as a service today is to consider that whenever we have lost a file or something has crashed, we have been able to retrieve it 100 percent of the time for over ten years now. This is significant for us, and Commvault provides us with data backup as a service.

On a scale of one to ten, with ten being the easiest, Commvault Backup & Recovery is a ten for monitoring and managing our environment. It is so transparent and easy to use that nobody realizes we are using it, which is a plus.

I love Commvault's automated policies.

The Threat Scan feature works great.

Commvault provides excellent visibility across our organization's data.

The most critical function we have is Commvault's platform which offers recovery on cloud, on-premises, and SaaS workloads.

Commvault's risk analysis is excellent. In all the years we've spent millions of dollars on technology, no one has ever suggested that we don't need Commvault or that they don't like it. It's that good, and it's transparent at the same time. With other systems, people will ask why we're using them and if we can get rid of them or scale back on them. But that never happens with Commvault.

Risk analysis is excellent for helping to limit exposure and ensure compliance. This is one of the first questions that comes up when applying for cybersecurity insurance: do we have the capability, and how well does it work? With Commvault, we can answer this question by showing how Commvault has been tested by cybersecurity insurance companies in the past three years.

Commvault reduced our backup time by 50 percent. Our backup time decreased, while our data volume increased significantly. This improvement is due to a combination of our improved internet connection or switching and Commvault's technology. What used to take 8 hours five years ago now takes only one hour.

Commvault reduced our RPO and our organization's threat detection time.

Commvault Backup & Recovery's search utility is its most valuable feature. I call it a "search and replace" utility because it allows me to quickly and easily find and restore files without anyone even knowing there was a problem. This is the feature that our IT department uses the most, but it is so transparent that most people don't even realize it is working behind the scenes 24/7.

Commvault is a behind-the-scenes operation that's working flawlessly. So how do I know what Commvault is doing for me every month? I would like more communication informing us on what Commvault is doing in the background.

I have been using Commvault Backup & Recovery for ten years.

Commvault Backup & Recovery is stable.

The technical support is excellent.

Positive

Ten years ago, we were using a rudimentary backup system that I can't even remember the name of. It was not a major project or product, and I think we were using it to create disk backups on-site. Commvault allowed us to move to off-site backups with great visibility and transparency.

The initial deployment was moderate.

We used Eaglesoft, the vendor from whom we purchased Commvault Backup & Recovery, to implement the system. One and a half full-time people for over two months were required for the deployment.

Commvault Backup & Recovery is priced fairly, and its performance-to-cost ratio is also better than fair. I am not here trying to figure out how to get Commvault to reduce their cost by ten percent because I am satisfied.

We evaluated NetApp but it was too expensive and did not make sense for us.

I would rate Commvault Backup & Recovery ten out of ten.

Commvault Backup & Recovery does not require any maintenance.

I suggest conducting a fair evaluation, as it is very difficult to make a pure cost comparison due to the value that Commvault provides. Therefore, consider the full value that Commvault has brought to the table, not just data backup.

Backup and recovery is our primary use case, but we use it to back up all our laptops and help with our computer switch-out process. When somebody receives a new computer, we use Commvault to migrate their data from their old computer to their new one which has eliminated one of the most time-consuming pieces of that process.

We also use Commvault Activate for e-discovery and to help with lawsuits and claims at the end of our projects. It helps provide our outside counsel with the data they need.

We are able to sleep at night knowing that all of our data is protected and we can recover it very quickly. Instead of trying to do a recovery and hoping things are going to work, I'm fairly confident that within just a couple of minutes, we can have any of our machines restored wherever we need it.

We used to have daily RPOs on almost everything, but Commvault has given us the flexibility to create RPOs daily, every four hours, hourly, etc. For the most part, any request a data owner may have for their system, we can accommodate without difficult changes to our overall data protection strategy.

As for RTO, doing recoveries with Commvault for our virtual machines means we can have them running in under five minutes in most cases. Previously, that would have taken hours.

Having everything in one place is one of the biggest advantages, rather than having to go to individual products or different pieces to complete tasks. 

We do offsite backups for all of our servers, but we also do onsite hourly backups for any location with important data. That has benefited us several times when we had a need to recover files but did not want to roll back to the previous day's offsite backup. We were able to just roll back certain data for an hour or two to resolve the issue.

When it comes to monitoring and managing our data environment, it's easy for our admins to use Commvault. Most of the time, through their documentation, our primary admin can find everything he needs. We utilize a value-added reseller to handle our first-line support and when we have to escalate something to them, they're usually able to resolve it without having to involve Commvault.

The fact that Commvault offers recovery across cloud, on-prem, and SaaS workloads is growing in importance for our company. We use it to protect some SaaS data today and it has set us up for when we are ready for that jump to the cloud. We know data protection is not going to be an issue and Commvault will actually help facilitate that move for us when the time comes.

As a long-time Commvault customer, we still use the Java console heavily because it is how we learned to do everything. The web-based Command Center is coming along and has most of what we need, but it is a learning process to change our knowledge to the new way of doing things.

As Commvault continues to grow SaaS data protection options, there are some that are on my wish list that have not yet made their roadmap. Knowing what is being worked on for future support would be great we can keep that in mind as we are looking at future technologies to adopt.

I've been using Commvault Backup & Recovery since 2006. 

Commvault is very stable and I cannot think of any major downtime we have had in the last decade.

It's scalable, absolutely. I imagine we are small in the world of Commvault. I can't imagine any point that we would get to that Commvault couldn't handle and manage well. But even for significantly larger companies than us, Commvault is going to be one of the best partners to grow with you.

Whenever we do have to talk to Commvault directly, they engage the resources we need pretty quickly. That may be, in part, because we escalate through our VAR and they know that we've attempted all of the basic solutions first.

When we've had issues with some portion of the product, they will bring product managers, developers, or whomever we need on the phone pretty quickly to work with us until it's resolved. Sometimes that means a custom patch because we've discovered something new that somebody hadn't run into yet. But they're good at working with us through that, rolling it into a future update, and keeping us up and running.

Positive

We were using Veritas Backup Exec. It was very inconsistent in completing backups and made our servers very unstable. We used to restart servers on a weekly basis when we were running Backup Exec. Once we centralized those backups off the file servers, we had servers that could run for nearly a year if we wanted them to. Typically, we'd have to reboot them for updates, but they ran rock-solid after we took the backup software off.

Implementation could be complex if you don't use some professional services to help. It's a big tool with a lot of features, and without some additional assistance with the installation, I'm not sure you'll get the full benefits out of it. Still, it's not an overwhelming engagement to undertake.

We brought in our value-added reseller, and their engineering team brought one person onsite for two to three weeks. He sat with us to teach us about the system. It was a much more complex protection method than we were used to, so they had to teach us about the Commvault methodology a little bit first. Then we had to pull large amounts of data—this was years ago, so the internet wasn't nearly as fast as it is today—and we were sending out hard drives, pulling back large amounts of data, and then doing incremental backups to catch up on the differences. It was interesting to tackle different locations with different approaches to get the data into the system, and then catch up after the fact. Our VAR helped with that significantly by planning it all out. We were fully off our old system in two to three months, so it was not a long ramp-up time.

Two people from our side were involved directly, my manager and me. My manager was mostly there to give business-related advice and do business decision-making. I was the admin, and we had one engineer from our VAR.

I was the day-to-day admin for about eight years, but I have now handed that over to one of my admins. He does most of the work under the guidance of our value-added reseller. If we're adding new features or functionality from Commvault, the reseller will guide us through it, but we do the work. That way, we make sure we're well-trained on it.

Our Commvault is a combination where we're primarily on-prem, but there is one service in the cloud that we use that will not allow on-prem data protection partners. We use Commvault Metallic for that one SaaS application.

Our environment for the backups is mostly centralized in one data center, and it's backing up about 40 locations. Our admin who works on Commvault spends about 10 percent of his time on it protecting about 1,200 laptops and 150 servers.

It's not difficult to maintain Commvault. When our admin needs to do an update, he might dedicate a half day to do so, because it's fairly easy to roll out updates to everything and monitor how that's going. It's very easy to maintain once everything is set the way you want it.

The reseller we are working with is Eagle Technologies and it is worth a call to them if you're considering a partnership with Commvault.

We have never run the numbers, but I know intuitively that what we spend is well offset by the time we save on restores and admin time. It's money well spent.

It's valuable to us because we are confident that we can get the data back when we need it. There are definitely business savings from not having to struggle to return services to normal. Whenever somebody comes to us and needs data, we always have it for them.

Commvault has greatly reduced our downtime. If we have a server that has an issue, we're not opposed to rolling back to a previous backup point after a couple of minutes of discussion about our options. Usually, the decision is to just restore that virtual machine, and we'll have you back up and running in five to 10 minutes.

The pricing is fairly in line with the other products we've compared it with recently. We do spend more on it than we did in our Backup Exec days, but it's competitive with the other best-in-class data protection platforms. There are other systems that are less expensive that just do basic backup, but when you're talking about full data management, Commvault is hard to beat. Remember that low price doesn't mean low cost, a cheaper product may end up costing you valuable person hours or slower recovery times.

The licensing model changes can sometimes be confusing. Our value-added reseller does a great job of explaining the changes to us and preparing us for what's good and bad and what we need to be aware of during those changes. If we were dealing directly with Commvault, it might be a little more confusing than it needed to be.

We looked into several other solutions (Avamar, Backup Exec, Syncsort) back when originally choosing Commvault and they were a clear leader in the market, especially given some of the unique data protection needs we had. As we have kept an eye on the new up-and-comers in the space, Commvault always feels like they're steps ahead of the competition.

Commvault has helped us reduce our threat detection time to some degree, although we have other tools more specifically focused on security. We have been alerted at times when something has been acting strangely on a file server and we were able to start investigating quickly. Instead of an employee having to tell us that something doesn't look right, our hourly backups have triggered and said, "Hey, something is different here. You need to take a look at it."

My advice is: don't let how big it is scare you off. Commvault is definitely one of the biggest players out there, but you can get in and get started in a small way. Even if you don't bite off everything to begin with, you can get started and have a much better solution than you may have today.

Commvault's primary use case centers around comprehensive data management and protection, particularly in cloud environments. Organizations leverage Commvault for its robust capabilities in backup and recovery, safeguarding data across both on-premises and cloud-based infrastructures. 

The solution excels in facilitating the efficient management of data in hybrid and multi-cloud setups, enabling seamless movement, copying, and overall control of information stored on platforms like AWS, Azure, and Google Cloud. Commvault plays a pivotal role in disaster recovery planning, ensuring swift data retrieval and business continuity in the face of unexpected events. 

Additionally, the platform often extends its functionality to include archiving solutions, aiding organizations in meeting compliance requirements and optimizing long-term data storage. With a focus on security and compliance, Commvault provides features to protect data and align with regulatory standards. 

Moreover, it may contribute to cloud cost optimization by offering insights into data usage and implementing strategies for cost-effective storage. It's essential to consult the latest documentation or contact Commvault directly for the most current information on their cloud solutions as of 2024.

Commvault Cloud has proven instrumental in enhancing organizational operations through its robust data management and protection features. By providing efficient backup and recovery solutions, it ensures the safeguarding of critical data, reducing the risk of data loss due to various unforeseen events. 

The platform's adept handling of hybrid and multi-cloud environments enables organizations to streamline data management across diverse infrastructures, optimizing resources and harnessing the benefits of various cloud platforms seamlessly. 

Commvault Cloud's disaster recovery capabilities contribute significantly to minimizing downtime, facilitating quick system and data restoration in the face of disruptions. Moreover, the solution aids in implementing effective data archiving strategies, ensuring compliance with regulatory requirements and reducing the likelihood of compliance-related issues. 

The integration of enhanced security measures further fortifies data protection, mitigating risks associated with unauthorized access or breaches. Commvault Cloud's potential to optimize cloud costs by providing insights into data usage and recommending cost-effective storage strategies contributes to overall operational efficiency. 

While the success of implementation hinges on factors such as planning and training, ongoing assessments and communication with Commvault support are crucial for addressing any challenges and ensuring continued alignment with organizational needs.

Commvault Cloud offers a suite of features, each contributing distinct value to organizations based on their unique needs. 

The backbone of its utility lies in robust backup and recovery capabilities, ensuring data resilience and swift recovery in the face of unforeseen events. The ability to seamlessly manage data across hybrid and multi-cloud environments stands out as a pivotal feature, allowing for flexibility, resource optimization, and scalability as organizations navigate diverse cloud infrastructures. 

Disaster Recovery features further enhance business continuity by minimizing downtime and facilitating rapid system and data restoration. The effectiveness of Commvault Cloud extends to archiving and compliance functionalities, crucial for industries with stringent regulatory requirements, mitigating the risk of compliance-related issues. 

Security measures, including encryption and threat detection, contribute significantly to data protection, safeguarding against unauthorized access and cyber threats. Additionally, the platform's Cloud Cost Optimization features provide insights into data usage, aiding in the implementation of cost-effective storage strategies and contributing to overall operational efficiency. 

The value of these features ultimately depends on an organization's specific goals, industry context, and IT infrastructure, emphasizing the need for regular assessments to ensure ongoing alignment with evolving business requirements.

Commvault Cloud, while offering a robust suite of features, could potentially benefit from improvements in certain areas. One area for consideration is user interface and user experience enhancements, aiming to streamline navigation and make the platform more intuitive for users with varying levels of technical expertise. 

Improved documentation and user training resources could also contribute to a smoother onboarding process and more effective utilization of the platform's capabilities. Additionally, ongoing efforts to optimize resource utilization and minimize any potential impact on system performance would be valuable. As for potential features in the next release, integration with emerging technologies such as artificial intelligence for more intelligent data management and analytics could provide valuable insights for organizations. 

Enhanced automation capabilities, including more sophisticated policy-driven automation for data workflows, could further streamline processes and reduce manual intervention. Integration with additional cloud services and platforms, keeping pace with the evolving cloud landscape, would broaden the platform's compatibility and usefulness. 

Lastly, advanced security features, including continuous monitoring, threat intelligence integration, and proactive threat response capabilities, would fortify the product's defense against evolving cyber threats. 

Regular feedback mechanisms from users and staying attuned to industry trends would help guide the development of features that align closely with the evolving needs of organizations in the dynamic landscape of data management and cloud services.

I've been using this solution for two years. 

We have used the Commvault solution to take mobile backups from our client locations. We had multiple data sites where data was not scattered in a distributed mode, and we utilized the Commvault client with all the users. 

We started collecting data from their machines to the centralized server. We especially used Commvault to back up Outlook and flat files, as well as databases like MS SQL and SQL using native services. For other databases, we used Commvault.

The solution saved us a lot of time, effort, and manpower. It helped us back up remote locations where it is difficult to reach. 

It also enabled us to take backups from all clients efficiently. The implementation of Commvault is very easy, especially if it's deployed on machines within the same network.

The feedback from users was phenomenal as they did not encounter any problems with backups, whether from Outlook or other data such as flat files and databases. 

The functionality and features of Commvault were much better compared to other solutions.

Commvault could improve in the area of monitoring and notification services. Upon backup completion, the user is not getting notifications. This might be a feature I'm missing within the system. If it’s not there, Commvault should enhance this functionality. 

Additionally, customer support should be improved for quicker real-time assistance, considering the time zone challenges.

In the past, support has been phenomenal, and the people at Commvault have been very supportive. 

However, recently, due to time zone differences, it has taken a lot of time to connect in real time with support staff. There is an issue in finding customer support services within India.

Positive

Commvault is slightly more expensive than similar solutions. We observed a pricing range of 15% to 17% more.

We have evaluated other solutions in the market, but due to the functionalities and features offered by Commvault, we opted to use it despite the higher price.

I'd rate the solution eight out of ten.

We are using Commvault Cloud to back up a VM. We mainly use VM backup. We have kept our storage backups so that in case of a disaster or test environment, we should be able to recover within fifteen to twenty minutes. This is our benchmark.

Commvault Cloud has helped in reducing the cost for hardware as we are just using standard storage to store the backup instead of requiring special hardware equipment. It allows for server-level hardware backup, which helps in managing storage backups efficiently.

The most valuable features of Commvault Cloud include deduplication and compression. Deduplication and compression are critical for us because they provide good compression, which is essential in data management. The time to recover from the disk is a critical requirement. The ransomware protection feature was one of the key considerations for choosing Commvault Cloud.

In terms of improvement, the cost factor is a significant area for enhancement, especially during the annual renewal. Competitive products have emerged with less cost, making the pricing a challenging factor. The implementation of field-level restore where you can restore a particular table or field without having to restore the entire backup is something I would like to have.

I have been using Commvault Cloud for almost three years.

So far, we are all right with the stability of Commvault Cloud.

We have some questions regarding scalability with the current storage setup, particularly with the Synology basic storage we are using, which causes continuous issues. We are evaluating backup storage solutions due to underlying hardware issues.

I do not have any negative feedback regarding Commvault's technical support. They have been clear and helpful in addressing our concerns.

Positive

We previously used Aksel backup, but we faced challenges with VM level backups and required protection against ransomware, which Commvault Cloud provided. The ArcServe backup software did not have these features, and as a result, we switched to Commvault Cloud.

I was not involved technically in the initial setup. I was involved in the evaluation process, and subsequently, my team handled the implementation and deployment with our partners. The setup took approximately three to four months and involved minor implementation challenges.

The deployment involved our team and partners. From our side, we had two people handling it, and from the partner's side, one or two guys were involved, making it a team of around four to five people.

The major ROI was using simple storage instead of expensive high-end storage for backup. It is more compliance-related, and we utilize cloud backups for redundancy and compliance purposes. We have not seen significant ROI from the backup solution as a whole.

Pricing is a significant factor for our company as the annual renewal is challenging. There are competitive products in the market that have lower costs, which adds to the challenge of the pricing factor.

We evaluated Veeam backup as an alternative. Commvault Cloud provided better pricing at the time, along with ransomware protection and deduplication. Additionally, at our time of evaluation, Veeam did not support mixed backups, which was a consideration for us.

I'd rate the solution eight out of ten.

Our company integrates Commvault Cloud, a backup and recovery software solution, for customers. While Commvault Cloud itself resides in the cloud, each customer has the flexibility to choose their preferred cloud provider.

Commvault Cloud has been reliable for our customer's data backups – I haven't encountered any problems, and restorations have consistently been stable.

Commvault Cloud streamlines operations with its built-in scheduler, but we can also leverage external scheduling tools through its Bay REST API. This allows for comprehensive disaster recovery processes, including source and replication monitoring, for both backups to the cloud and failovers back from the cloud, ultimately optimizing our disaster recovery workflows.

Commvault Cloud cuts operational expenses by eliminating the need for on-premise software installations, and its integration with multiple cloud storage providers allows us to leverage the most cost-effective options for our backups.

Commvault Cloud's deduplication technology and compression capabilities solved our challenge of backing up massive data volumes by eliminating redundant data and significantly reducing storage requirements.

Commvault Cloud stands out for its ease of use and reliable backups, along with its ability to handle large data volumes for VMs, servers, and applications. It offers flexibility with disaster recovery features, efficient storage management, and strong compliance capabilities for governance.

Commvault Cloud currently lacks support for backing up Proxmox environments, which limits its functionality. This is an area where the software could be improved.

I have been using Commvault Cloud for three years.

I would rate the stability of Commvault Cloud ten out of ten.

I would rate the scalability of Commvault Cloud nine out of ten.

While technical support offers a quick response time in English, French-language assistance comes with a wait due to limited availability.

Positive

The initial deployment of Commvault Cloud is straightforward. The cloud version is much easier than the on-prem one because Commvault has reduced the product to the primary use for end users.

Commvault Cloud deployment time varies depending on what you're backing up. Simple setups, like backing up Microsoft Mailbox or SharePoint, can be done in one to two hours, while more complex on-premises installations for VMs or servers might take half a day up to one day.

Two to three people are required for the deployments. This includes one person from the customer's IT department and an end user of the application.

We implement Commvault Cloud for our customers.

I would rate the price of Commvault Cloud seven out of ten with ten being the cheapest.

I would rate Commvault Cloud nine out of ten. Commvault Cloud is one of the best backup products I have used. When I install Commvault Cloud in a customer's organization, I never worry about it not working. It helps me sleep at night. 

We handle Commvault Cloud maintenance for our customers, ensuring smooth operation. While issues are rare, we often assist customers with restoring data, as infrequent use can lead to forgetting the process. Additionally, we perform biannual agent upgrades to maintain optimal performance.

I recommend Commvault Cloud to others. 

We are using it for large data center backups, remote office backups, and cloud backups and restorations across all our environments.

We have implemented Threat Scan, and we have had several catches with it. The activity was not malicious, but it did allow us to know that somebody would do something.

It provides us with whatever we define. We have used some of their other tools in the past to tell us how old our data is and the things that we should be able to archive. It gives us a clear picture of our data when we need it.

Commvault has a platform that offers recovery across cloud, on-prem, and SaaS workloads. For it to have all those features is very important because it completely supports our environment.

We are very satisfied with how it protects our data from the endpoint and to its final resting destination, whatever that may be. It could be local storage. It could be cloud storage. We are very satisfied with what it does for us.

There are some features that have significantly reduced our RTOs. It has helped reduce RPOs too. The reduction in RTOs and RPOs has been wonderful.

Commvault has helped our organization reduce its threat detection time. It has helped us identify some possibilities of threats. We have a full scope of different tools for threats across our enterprise, but it has helped isolate a possible threat.

Commvault has helped our organization reduce or avoid downtime. There were several cases where we were able to have a short downtime as compared to having a multi-hour downtime. It could turn a multi-hour downtime into less than 15 minutes.

The VM backups and the recovery from cloud infrastructure are valuable.

It is very easy to use for administrators for monitoring, analyzing, and managing our organization’s data environment. The instructions are pretty straightforward. It is very easy to monitor.

They can improve the VMware recovery and VMware backup. There is an improvement area on the VMware infrastructure. They can make available what they call a VSA proxy. They can have an appliance-type setup to deploy VSA backups and help recover quicker. They can have an appliance ready. Instead of having to have a server dedicated to that and installing software on a server, they can just provide an actual appliance for that.

Personally, I have been using it for over 15 years.

I would rate it an eight out of ten in terms of stability. We have had a few incidents over the years due to certain revisions of the software. We were hit by some of the known bugs, so we had to go back and patch.

It can probably improve on scalability. We have the typical Windows Server deployment. There can be easier automation when deploying new clients and agents.

I love their tech support. As compared to other products we have used, Commvault's tech support is 100% one of the best. They let you know everything, and there is no mystery. They let you know what is happening in the background. I would rate their support a nine out of ten.

Positive

In the past, we have had an IBM solution. We have also used Micro Focus Data Protector. I personally also used NetBackup. It was called something else earlier, but it is NetBackup now.

Our deployment model is hybrid. We have a small cloud, but it is largely on-prem. I have been involved in its deployment multiple times in both scenarios. It is straightforward.

In terms of maintenance, it requires standard patching updates or application updates. It does require that periodically.

We do it all in-house. We have a team for deployment. For deployments, we have four people. We also have a dedicated recovery team due to the size of our organization.

It has helped us with our total cost of ownership with some of the newest features such as live recovery. It has caused our RTOs and RTOs to drop, so it has helped with our total cost of ownership.

It is a little too high. I would like to get more of a consumption model or more of a periodic true-up type of model that is more friendly to the ups and downs that you may have in your data instead of locking into multi-year agreements.

To those evaluating this solution, I would advise understanding the infrastructure that is needed to support the product. Understand what you need and dig into the details of what you have to purchase. That would be my recommendation.

We have not enabled Commvault’s automated policies. We have also not utilized the risk analysis tool.

Overall, I would rate this solution an eight out of ten.

We use Commvault to back up our directory, web, and application servers.

We haven't had to use Commvault in a real-life disaster recovery scenario, but it has been very good in testing.

I like Commvault's immutable backups. It integrates with other solutions in our IT infrastructure very well. 

The user creation and management capabilities could be improved.

I have used Commvault Cloud for six months.

I rate Commvault 10 out of 10 for stability. We haven't had any problems, so we will see.

I rate Commvault Cloud 10 out of 10 for scalability.

We had the vendor through the setup for us. S

I think the biggest advantage is time savings. 

I rate Commvault Cloud five out of 10 for affordability.

I rate Commvault Cloud eight out of 10. It's easy to use. We've used Commvault before, so we know they're good. We haven't had any problems with it or any issues with the setup