Trellix Endpoint Detection and Response (EDR) Reviews

Trellix Endpoint Detection and Response (EDR) shows good potential in ensuring security, with a few noting positive investment returns. However, precise ROI figures are lacking. It enhances investigations by reducing resolution times significantly but requires technical expertise for management. The platform aids data protection, preventing breaches and enhancing trust and compliance, which is vital in regions where unnoticed breaches can affect operations. Though cost-effective, some see it as merely a security policy necessity.

Trellix Endpoint Detection and Response (EDR) pricing is generally reasonable for midsized enterprises, though not feasible for startups. Costs range from $25,000 to $30,000 for 600 users, with additional fees for data retention beyond 30 days. Users rate pricing between five to eight out of ten in terms of affordability. Licensing is straightforward but requires a three-year contract. Pricing competitiveness is low, with costs being higher due to factors like dollar exchange rates.

• "Pricing is a problem in South Africa. It could be cheaper here. The rand-to-dollar exchange rate makes it expensive for us. A 25 dollar endpoint cost becomes quite significant when converted to rand."
• "The price is reasonable."
• "The pricing is always high."

Companies primarily use Trellix Endpoint Detection and Response (EDR) for endpoint protection, threat hunting, and incident response. They detect early-stage attacks, analyze threat intelligence, and perform forensic investigations. Trellix EDR integrates with SIEM systems, providing comprehensive security by scanning files and logs. Users also benefit from identifying threats across networks, managing suspicious activities, and converting unknown threats into known files. This cloud-based tool efficiently secures endpoints and supports threat detection and prevention strategies.

Trellix EDR customer service experiences vary. Some users report inefficient technical support with delays and communication issues, potentially stemming from offshore support centers. Others find their support satisfactory, noting improvement needed in knowledge. A few appreciate the responses and assistance provided through multiple support channels. Ratings range widely, with some giving high scores, while others express frustration and suggest better performance compared to certain competitors. Inconsistent experiences lead to mixed perceptions.

The initial setup of Trellix Endpoint Detection and Response (EDR) varies, with some finding it straightforward and others encountering complexity. It often involves significant resources and time, sometimes taking days to months. Challenges include policy aggregation during client upgrades and configuring components like the on-premises ePO and DXL. Some use email or third-party tools for deployment, while others experience ease due to preconfigured systems or familiarity. Different deployment models exist, including cloud, hybrid, and on-premises.

Trellix Endpoint Detection and Response (EDR) supports scalability well, especially in cloud deployments. It accommodates small to enterprise-sized businesses efficiently, handling thousands of users across different sectors. The cloud-based infrastructure enables seamless management globally, leveraging up to two hundred thousand nodes. While some express minor challenges with speed, many find it suitable for various company sizes, rating it positively. Licensing and cloud expandability bolster its robust scalability capabilities.

Trellix Endpoint Detection and Response (EDR) is highly stable, with most users rating its stability between 8 and 9 out of 10. Although some architectural changes initially caused issues, recent versions show improved resource efficiency. Good internet connectivity enhances performance. Some problems arise from incorrect partner deployments and non-compatible browsers. The tool is considered good, with experienced users finding it effective in managing processes. Users appreciate its threat reduction capabilities and positive performance benefits.