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Buyer's Guide
Configuration Management
June 2022
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Senior System Administrator at a legal firm with 201-500 employees
Real User
Top 20
Effective deployments, highly reliable, and responsive support
Pros and Cons
  • "The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments."
  • "Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area."

What is our primary use case?

We use BigFix for deploying applications for updating, setting up configurations, making modifications, or customizing Windows. For example, what are the applications that need to run, and what configure is needed.

What is most valuable?

The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments. 

Other solutions can have failures, such as ManageEngine, and you have to deploy the application again. In BigFix, once the computer has communicated with the BigFix server, the agent workstation, you can be sure that the application will be deployed and delivered properly.

What needs improvement?

Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area.

For how long have I used the solution?

I have been using BigFix for approximately two years.

What do I think about the stability of the solution?

BigFix is reliable and stable, it is perfect.

Performance-wise is the best. When you have to do deployments you are sure that all the workstations will receive it, even though that there is sometimes a delay in reporting back to the server. The only time the deployment would not work is if the computer is decommissioned or not available.

What do I think about the scalability of the solution?

BigFix is simple to scale, we are using the solution regularly. We use it every other week whenever we have meetings, we rely on it.

We have approximately 10 technicians and 3,000 users who receive a patch or use the solution in some way.

How are customer service and support?

We have not had any big issues that would need the support. However, we did have some minor issues and the support was good and responsive.

Which solution did I use previously and why did I switch?

I have used ManageEngine previously.

In my usage, I have found BigFix is more professional than ManageEngine. The reason that I'm saying this is when you deploy an application, you are sure and you are guaranteed that all workstations will receive it. However, for the ManageEngine, for some reason, you will find it may fail for 13 workstations. You might have to redeploy again, otherwise, you have to do it manually.

One of the positives of ManageEngine is it can be easy for users to deploy an application compared to BigFix.

How was the initial setup?

The deployment process of BigFix was straightforward. You need to have a small number of programming skills or scripting skills to complete it. If you have skills, it is very easy to deploy. For somebody who's experienced, and has knowledge of some programming or scripting skills, it's very easy.

What about the implementation team?

There were approximately three people, the vendors, and our technical teams that did the implementation.

BigFix requires specific maintenance, whenever there is a new release we manage it.

What's my experience with pricing, setup cost, and licensing?

You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support.

What other advice do I have?

I recommend BigFix as long as they have the budget. If they don't have that much money, they can use ManageEngine, which is satisfying for small and medium companies. For example, companies that have 250 computers. I have used ManageEngine at companies that had multiple locations. You can use some ManageEngine on one central location and then deploy it to all your branch offices.

I rate BigFix a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Configuration Management
June 2022
Get our free report covering SolarWinds, Huawei, Cisco, and other competitors of ManageEngine Network Configuration Management. Updated: June 2022.
609,272 professionals have used our research since 2012.