KnowBe4 Reviews

KnowBe4 is prominent in South Africa since 2016. I used it at Easy Pay, SARS (our tax authority in South Africa), and now at Capitec.

I have moved on from creating and simulating phishing emails since 2017. At the bank, we look after the infrastructure, licensing, and features. The junior compliance team helps set up simulations to catch people through Teams messages or links.

We must make the phishing emails better with the AI models that can be added through an extra license. The content must be very realistic so people can see the actual aftermath.

The scalability, integration, robustness of reporting and analytics, and user-friendly interface are valuable features.

KnowBe4 has improved significantly since we first acquired it at Easy Pay when I worked with a third-party vendor in India for setup. In my first simulation, I designed a menu for a year-end function, and half of the company clicked on it, requiring subsequent training.

Humans remain the weakest link. The analytics help us identify people who clicked, determine their training needs, and track progress. My personal statistics show I failed five out of 39 tests and reported 17, with a personal risk score of 47.4 and eight badges.

KnowBe4's AI integration has enhanced email authenticity. The model adapts to sending patterns. Recently, I was caught when I received what appeared to be an HR reply while waiting for a response. After returning from leave, I clicked on what turned out to be a phishing link.

The days of obvious scams are gone. Modern phishing emails appear authentic, as if from friends. This enables full-blown ATP operations using AI to generate convincing phishing emails, making it crucial to focus on AI-based detection against AI-generated threats.

I am a partner, reseller, implementer, and user. Everything.

Nothing significant has changed on the platform, and it is steadily developing and adding more content to teach people about security awareness. The content is engaging and interesting. It is entertaining, and it is very interesting to experience. They have one of the biggest libraries of phishing templates that are very genuine and similar to the original letters. Everything is excellent about this platform.

For the companies I work with in my country, it is crucial to have educational materials in our country's language. KnowBe4 has a substantial library of different translations, and their phishing templates are highly customized according to the companies that work in specific markets. Their quality of translation is very high, which is very important for common people. Not everybody learns foreign languages, so it is crucial to educate the entire personnel of the company. Translation is very important.

I am working with an Australian organization, and my work is related to compliance. During that work, this training was launched by the organization, and all of the employees undertook the meeting and completed the training. It was about the work we are doing regarding compliance because we deal in document assessment. We got to know about phishing and all the kinds of online scams and these kinds of things. I started work and learned about it in January 2024.

We use a software portal by the organization called StudyLink. The platform itself introduced this feature, which was a software they installed. After that, we got some security checks while sending emails to students and agents, and there were security checks introduced after the software installation. The training we underwent is what we currently follow, and the software is currently working with the portal.

I appreciate the security checks, especially when sending emails to prospective clients or applicants. We are getting emails, and there is a new folder introduced in the chat box where all the fishy emails and scam emails are automatically transferred. This feature is very helpful. The second valuable feature is the security checks we have while sending emails.

It has significant usefulness. I discovered some scam emails that were detected by the software, and it is very helpful in our daily operations and compliance work.

I received two to three different scam emails and got the notification, so I ignored them. They were already in different folders, making it easier for me, as we get many emails daily. The feature helps us significantly, making us more efficient, saving our time, and benefiting our daily operations.

It has helped us tremendously in cybersecurity awareness. We learned extensively about cybersecurity with the training, and the automated trainings are very convenient and feasible for us.

We use the solution to lower human element risk. By providing recurring security awareness training, simulated phish testing for immediate reaction training, and more, our risk is significantly lowered.

By requiring onboarding security awareness training, ongoing training, and our coupling of other layers of security, we have yet to be hit with malware or ransomware.  KnowBe4's solution plays a big role in this.

Our use case focuses on positive reinforcement and benefit and not punitive.  This has the benefit of protecting the end-user in their personal life, as well!

KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%.  Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now. 

As a reseller, it resonates with clients and prospects when they hear we are users of the solution, as well. They understand we are not just selling it to be selling it, but we truly believe in it.

Currently, we are mainly using this product for security training for employees only. Every year we plan a new training, select training material, build guides, and deploy it to KnowBe4, and the employees get the notification for the compulsory training. They review the material, the video guides, or the pictorial representation of the material we have published. Then they get a form where they can fill out questions and answers, and finally, take a certificate.

In our trainings, we built a phishing attack scenario which we discussed in detail, and the employees, after reading the articles, implemented the fix, described the answer, and submitted it.

It is pretty much easy to use and not difficult at all.

Since this is a tool which we use for training, our employees get great benefit from it.

The main advantages are the user-friendly UI and its overall ease of use.

I deploy Novo4 to customers for the benefit of security awareness training for their users. I simulate email phishing campaigns that intrigue the end user to make mistakes as far as phishing attempts go. I put in links that they're not supposed to click on. When they do, I get alerted, report on that, and send additional training on how to be more aware.

The ability to have business leadership be aware of their users' security posture as well as any kind of security awareness training being pushed by cybersecurity insurance and underwriters is valuable. It mitigates risk quite a bit for our users. I use it to educate the staff more directly on the risks of phishing attempts.

We use the platform to provide security awareness training and conduct simulated phishing campaigns for end users. We also generate detailed reports on security metrics and trends.

The personalized content provided by KnowBe4 builds interest in learning more about security trends. We've observed a high consumption rate of security content, indicating the positive impact of KnowBe4 training on our workforce.

I use KnowBe4 for training. I educate company staff, and as a partner of KnowBe4, I sell the subscription. I basically use some educational videos, interaction modules, and testing. Sometimes I test them with simulated phishing attacks.

There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features. It has a lot of best practices to educate people. It's interesting and interactive.