Jama Connect Reviews

I primarily use Jama Connect to gather requirements for testing scenarios.

Jama Connect is a good tool for the entire software development cycle.

There are some security concerns with Jama Connect, including two-factor enablement. They also don't have a good support team or customer care. Its reporting could also be improved.

I've been using Jama Connect for several years.

Jama Connect is quite stable - we never have any glitches with it.

Jama Connect's technical support could be better.

Jama Connect is a little pricy.

I would give Jama Connect a rating of seven out of ten.

We are working with Jama to customize it so that it works better with our processes. It's all about matching existing company processes with what Jama has to offer, and how well their tools are integrated into the Jama Connect Suite.

I can say that we enjoy Jama Connect. I introduced it to my company, and we, of course, use it. It is not perfect, but nothing is.

But, of course, it has the majority of the features available. It is definitely something that works for the medical industry in which I work, so it is a good fit.

You can get full traceability with any other system. It also includes a test module, and you build the traceability matrix incrementally throughout the development process. And it has a great review module, which makes the design reviews smooth, working with how you can post individual requirements, rather than completing a full document and then sending it out. From that standpoint, it is more agile. There are many positive aspects, and it is well-structured and includes templates.

They are still evolving. It's not perfect, but it's probably among the best available.

You must learn it. Nothing is given away for free. It takes some time to get used to, but once you do, it works perfectly.

The entire requirement management process is complex in and of itself, but if you're already running manually or with other tools, I believe the transition to Jama will be relatively painless. That depends on your starting point. That is most likely one of the disadvantages. It is an advanced tool. However, this comes with it. You have to pay the price.

I believe one of the weak points is the reporting side. You must export inter-readable reports from Jama if you do not use the system as a repository for your design history file. Jama is great if you keep it in Jama, but reporting out requires some customization to get it right. It has all of those options, but you have to work with them. What information do we need to include in the report? Jama has a tonne of information. But you have to work on that, and Jama provides you with service.

Stability is fine with us. So far, there has been no significant downtime.

It is scalable.

I think the collaboration with Jama is pretty good, and they listen to us and do a lot of customizations for us to make it work better. Hopefully, it would have been the same with any other company. However, Jama provides essentially 24-hour support. They are also located in Europe. As a result, they are in the same time zone as we are. They also, I believe, have something in Amsterdam and a central European location. They're fine. They also work from a support standpoint, which is critical. Because once you start using, or adopting Jama, you're basically stuck with it. They lock you in.

If you want to have creative licenses, pricing may be an issue with the licenses, as it can become quite expensive over time to serve many people.

Some of the fees are advertised as being free, such as this, if you were licensed, and they have test runner licenses, and so on, but they are powerless to act. You must be able to create test cases even if you are a test engineer. You're not simply reading or running tests. So, in my opinion, those were worthless licenses. That may be useful in some cases, but in our case, our testers are doing much more than that. As a result, we rely on having creator licenses for all of them. Fortunately, we are spread across multiple time zones. So we can have floating licenses to make better use of them.

However, I believe Jama is one of the best options. Before making a decision, we considered several other options, all of which were equal.

Jama is definitely an eight, in my opinion. It depends on how you define your scale, but on a scale of one to ten, where ten is fantastic and zero is terrible, I'd say it's an eight.

I would rate Jama Connect an eight out of ten.

Jama Connect is used to integrate solutions such as the Google App Store and Microsoft Azure. It provides single identity provider access, enabling Gmail access or Google access for users.

Through Jama Connect, organizations can configure devices without needing additional IT support, allowing for seamless device access.

The most valuable feature is the single identity provider capability, which simplifies the integration with various platforms, like Google App Store and Microsoft Azure, for providing user access.

There are delays sometimes from the Jama Connect team in resolving issues. It's important to maintain and educate customers about the solutions they have.

I have specific knowledge about the Knox, Intune, and Azure platforms due to my involvement in troubleshooting with Jama Connect.

There have been no stability or performance issues with Jama Connect. It works smoothly.

There are no scalability issues. Jama Connect can support thousands of users with appropriate configurations.

When I escalated an issue, Jama's technical support was able to resolve it easily. I would rate their support as eight out of ten.

Positive

The initial setup is simple; logging into the solution and adding configurations can be done through the Jama app.

I work on the deployment team, managing the deployment of Jama Connect for our organization.

There's a comparison made between Jama Connect, Samsung Knox, and Intune.

Jama Connect is a good solution, especially for organizations with a large number of Apple products.

I'd rate the solution nine out of ten.

This is a requirement management tool for collecting business requirements, such as end user needs, as well as technical system and software requirements. It's all about documentation and management. We provide support as consultants to some of our clients and we are customers of Jama Connect. 

Jama helps companies deal with regulatory requirements by providing suitable tools for managing those demands. A key feature for us is the templates and predefined settings as well as relationship management. You can create relationships between requirements and test cases, as well as having an inbuilt test management module, which is really useful.

The user interface could be modernized and the product lacks project management functionalities. There are some features lacking more advanced linking functionalities and the like. Several of our customers have asked for those to be improved, but the company has prioritized elsewhere. The user interface is reasonable but to keep up with the competition, they need to think about how it looks and feels.

I've been using this solution for seven years. 

We've had some minor hiccups but the solution is stable. 

The solution is very scalable. Our customers generally have somewhere in the range of 500 users, mainly involved with R&D, and engineering.

During the implementation we had weekly meetings with customer support and they are very, very good. 

The initial setup is somewhat complex with deployment taking around six to 12 months. Generally, the customer defines the requirement management process and roles, and then they look for the predefined models, select the right one and modify it to their needs. Users need to be trained and that is usually followed by some testing using a pilot project. 

We used two teams of three people for deployment. We also built some integrations. Maintenance is carried out by an internal two-person team. We provide maintenance for a period after the deployment, and then the customer takes over.

ROI is years away because it takes time to adapt the tool and it takes quite a long time to use it efficiently because it requires changes in the way a company functions including some cultural change that involves doing more around requirements management rather than just ad-hoc development.

Jama Connect is fairly expensive, but it does the job. I believe they offer licensing on both a monthly and annual basis.

If you decide to use this product begin with a small use case and then expand. Think about how you will connect your requirement management process to other engineering processes. It's very important to have a clear scope for Jama and also a clear idea of what is not in Jama.

I rate this solution eight out of 10. 

We use Jama Connect for requirements management, test management, and some attempts to utilize it to store documents, despite the fact that it was not designed for that use.

It is good at requirements management and test management. 

For day-to-day users, it is very user-friendly.

The initial setup could be better, it's complicated.

They could be better. In my perception, they are slow to move on feature improvements.

I have extensive experience with Jama Connect. I have been using it for more than five years.

We are using the latest version.

Every tool has occasional glitches, but overall it's been very stable.

We don't have experience with scalability. We are currently exploring this area.

We have between 100 to 1,000 users in our organization.

Their technical support is quite good.

They have been very responsive, and we have a good relationship with them. We have ongoing discussions about various issues and potential improvements.

They are a bit slow, but I don't have experience with any other large requirements or test management tools. It could very well be the case with other tools as well.

I have experience with TestOp.

We have not used a different solution prior to Jama. This is the tool that has been used since the beginning of the company.

The initial setup is a bit complex. I would strongly recommend engaging one of their experts to help with the initial setup.

It's manageable on a part-time basis for a small organization. 

With the size of our company, we're approaching the point where it's almost a full-time job for somebody. We have split it up amongst a number of us. None of us has a primary job title of Jama Administrator. We are all part-time admins.

The cost seems very competitive with other offerings. If you are a smaller company, Jama is a more attractive option than some others because it is just on that cusp of being affordable for a small company.

Many of the other options are priced so high that they are immediately eliminated from consideration.

In my opinion, Jama is an excellent tool when it's used the way it was intended to be used. But our organization is stretching the tool to do things it was not necessarily ever designed to do. Most of the pain points that we run into are due to the fact that we are stretching the envelope of what the tool can do.

In summary, this is a good product but everything has room for improvement.

 I would rate Jama Connect an eight out of ten.

I use Jama Connect for requirement management.

The most valuable feature is the user-friendly interface.

I have inquired about pricing for this solution but have not yet heard anything, so their response time in this regard is something that should be improved. For example, listing the pricing structure on the web site would help.

I have been using Jama Connect for about one month.

This solution is stable. It didn't crash and I haven't had any problems.

Being a cloud-based solution, it is scalable. I am the only person who is currently using it in my company.

My only contact with support to this point is that I have asked for pricing and received no response.

The initial setup is easy and it only takes a few seconds to install.

Jama Connect is pretty standard in terms of requirement management. I cannot say that they are any features that stand out.

At this point, I cannot say whether or not I would recommend this product because I do not know the pricing. If the price is good then I would recommend it but I just don't know yet.

I would rate this solution a five out of ten.

We are using the hybrid cloud deployment model. 

Jama helped our employees, mostly software engineers, to be more aware of where the requirements are and how to determine them. The visibility is more clear. We can better fulfill international standards in our line of work.

To have a single source for all the requirements and all the change requests our company gets is the most valuable feature. It has also helped us to keep track of reviews. 

It is rather slow, so the speed of the process and consuming information should be improved. It doesn't have a nice way of viewing information. We would like to see better interfaces for consuming information. 

I would like to see better interfaces for consuming information. Also, there should be more support for writing specifications. I would like to see a standardized way to define terms, a glossary. When I'm writing text it would help me to automatically link to those terms.

Scalability has been okay but we are using a single sign-in, so we use Google to sign in to our Jama Connect, but it is not ideal because you limit the functionality of a third-party system.  For example, if I want to invite a third party to a review, that third party doesn’t have a way to log into the system because we are using a single sign-on and that third party needs to have a Google address in our company in order to access our instance. That feature needs improvement.

We have around 40 users and we have around 10 active creators, people that are actually making content. 

The initial setup was a positive and painless process because the consultant came to our company and helped with everything. They helped us through everything and it is on their cloud so to initially set up and configure everything was a good process because we had the consultant coming into our company and helping us with everything. It was painless and a really easy and nice process.

We tried codeBeamer, Polarion from Siemens and Next Generation Doors, but we chose Jama because they have a good marketing team and are enthusiastic for you to use their product.

I would rate this solution a seven out of ten.

We primarily use the solution for requirement management and test management.

It increases communication regarding the requirements. Compared to document-based requirement management, where it's hard to know where diversions are stored, etc., it makes it easier. Also, Jama has made communication between the stakeholders easier.

Compared to other requirements, management tools, etc., this navigates well. That's the most valuable feature. The user interface with the navigation capabilities and also the relationships and reporting tools are all good.

Test management can be improved. It's not so scalable. The user interface needs to split things into small projects.

The solution is stable. They do have maintenance break every now and then, but they are planned breaks so we are informed beforehand when they pull it down. There hasn't really been any outages or anything like that, however. We're happy with the level of stability that's offered.

The solution is scalable in some ways but not others. It scales so that you can put a lot of data and users. The performance is okay in this sense. The user interface, however, is limited when you have a lot of data in one project. We have 400-500 users on the solution currently. We plan to increase usage. It's under deployment still.

Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful.

The initial setup was a bit complex. It requires some configuration, even though you have a cloud set up so you don't have to install anything. You need to configure quite a bit around the relationship models and attributes and objects, etc.

We had some consultants that were recommended by Jama to assist with the implementation.

We evaluated quite a lot of options. This solution seems to be the most complete product and it has the requirements management part, which is really mature. Compared to IBM, it's easier to use. Jama has the mature features, but it's still user-friendly for beginners and that's the point when you deploy it to a big audience. Everyone needs to learn it and it's helpful if it's not too hard to learn. That was the biggest selling point. That, and the cloud offering. The cloud offers no limitations and the security is quite good.

We use the cloud deployment model.

I've found the Jama is pretty much top of line nowadays. I'm certified IBM DOORS consultant as well and compared to that, DOORS may have more functionalities but it's also far more complex. The functionality of Jama is much easier.

I would rate the solution nine out of ten.