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Project Manager at a tech services company with 201-500 employees
Real User
Complex, slow, difficult to manage but has a good inbuilt view
Pros and Cons
  • "We have different generations of all products. It lets us select and see unique attributes for each release or generation. You can use attributes to define a selection area to see which equipments are for the old versions and which ones are for the new versions. This inbuilt view is what I like in IBM Rational DOORS. So, for a database and a set of requirements, it will select and show unique attributes for a release or a generation."
  • "Complexity, performance, openness are the three areas that can be improved. The IBM architecture and specifically Jazz looks more complex. There are a lot of servers. It's quite complicated. The search capabilities lack in IBM Rational DOORS Classic for customers who have a database with a requirement of more than 25,000 records. For example, you can search easily for a module, but it's really difficult to look for keywords through the whole database because all the modules are separated into small components, which makes the search quite complex. This is something that's really annoying because when we want to make an impact analysis, we would like to analyze the product globally. It's quite difficult to manage. The fact that you can interact externally with data makes it complex. The approach is complex and doesn't work as expected. For example, when I tried to experiment with exporting some records, the tool crashed, but I couldn't find out the root cause, that is, whether it happened because of Rational Windows or lack of memory. It was just crashing. Logs weren't very clear. IBM can try to use more recent technology for different aspects and make it easy. They can also provide free integration from DOORS Classic to DOORS. Currently, all the customization in Excel is lost, which makes it very complex. It would be a feature to make new versions compatible with features in the past versions."

What is most valuable?

We have different generations of all products. It lets us select and see unique attributes for each release or generation. You can use attributes to define a selection area to see which equipments are for the old versions and which ones are for the new versions. This inbuilt view is what I like in IBM Rational DOORS. So, for a database and a set of requirements, it will select and show unique attributes for a release or a generation.

What needs improvement?

Complexity, performance, openness are the three areas that can be improved. The IBM architecture and specifically Jazz looks more complex. There are a lot of servers. It's quite complicated. 

The search capabilities lack in IBM Rational DOORS Classic for customers who have a database with a requirement of more than 25,000 records. For example, you can search easily for a module, but it's really difficult to look for keywords through the whole database because all the modules are separated into small components, which makes the search quite complex. This is something that's really annoying because when we want to make an impact analysis, we would like to analyze the product globally.

It's quite difficult to manage. The fact that you can interact externally with data makes it complex. The approach is complex and doesn't work as expected. For example, when I tried to experiment with exporting some records, the tool crashed, but I couldn't find out the root cause, that is, whether it happened because of Rational Windows or lack of memory. It was just crashing. Logs weren't very clear. 

IBM can try to use more recent technology for different aspects and make it easy. They can also provide free integration from DOORS Classic to DOORS. Currently, all the customization in Excel is lost, which makes it very complex. It would be a feature to make new versions compatible with features in the past versions.

For how long have I used the solution?

Actively, I would say three years and non-actively, maybe five years. I was working in the QA department, and I was reviewing and validating the main equipment with IBM Rational DOORS. So, I know the tool, but it took a bit longer before I start to work much more actively with IBM Rational DOORS.

What do I think about the stability of the solution?

We discovered some tech stability issues with IBM Rational DOORS Classic and did not convert to IBM. I'm not really convinced about the solution. Basically, IBM doesn't really support or doesn't want to improve IBM Rational DOORS Classic anymore. However, there are still a lot of customers who have been using this solution for years, some of them even for 13 years or so. 

How are customer service and technical support?

I'm not sure about the support for other solutions, but the problem is that they don't really want to invest any more in IBM Rational DOORS classic. It's quite easy for a technical person to customize and do benchmarking to identify the root cause and proposed solution, but I think that IBM is not going in that direction. So, I'm not really happy. 

They are quick at replying for sure. However, I'm not really convinced about the solution, so I would expect to have a technical person who is experienced and find solutions. 

When I discovered and reported a performance issue, I got a reply that it is a well-known problem. I never saw that issue in the report. It looks like some of the bug information is not accessible to everybody.

How was the initial setup?

I managed to install it without any serious or issues, so it was quite okay. I had a lot of exceptions at different moments, but I managed to find solutions on the web. 

What's my experience with pricing, setup cost, and licensing?

IBM is a bit too expensive in terms of pricing. Customers are paying a lot for the license, and the price is quite high for this kind of environment. It is quite high as compared to what we can get today with other solutions. 

Which other solutions did I evaluate?

I am validating this solution. I still have a lot of solutions that look promising, such as Jama and Polarion. 

I'm more concerned about the effort to extract the system and to train people. In the world of requirement management, usability is really important from a UAT factor. Some other solutions have a better user interface, and they are easier to understand than IBM Rational DOORS in general. Even though I have experience in IBM Rational DOORS and I'm quite familiar with DOORS concepts, I find other solutions, such as Jama or Polarion, easier to use.

What other advice do I have?

Our requirement is not for a huge database, just around 30,000 records. It's a shame that IBM Rational DOORS Classic is so slow in accessing such a small number of records. It's really new to the data architecture approach from the past, that is, from Telelogic.

In the new version, they no longer support Excel. So, we have to redo the whole configuration of the project, which takes a lot of time and energy. When I look at other solutions based on the results of the benchmark analysis, they look easier to work or install.

I'm also looking into the capability to export, and I got several issues with IBM, especially with the OSAC interface. There are some questions on the IBM website to assess whether it will really work or whether it is a limitation. Because it is not a well-defined limitation, you have to try. When you try and spend a lot of time and energy and do extra work, you find the limitations in what you can do, which makes it very slow.

In the past, IBM Rational DOORS was the best solution for me because it was the only one but today, people are not really attached to IBM Rational DOOR. They have to use it, but I'm not convinced that they're really attached to it.

I would rate this solution a five out of ten. It is complex, doesn't work as expected, and isn't easy to illustrate. I would expect IBM to have something better prepared, better integrated, and more compatible with I could do in the past.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technial Lead at a transportation company with 1-10 employees
Real User
Top 5Leaderboard
A plethora of advantages in a single, secure environment
Pros and Cons
  • "The traceability is so simple that I don't need to do any additional configurations related to traceability."
  • "The search and replace feature within the tool itself could be improved."

What is our primary use case?

I worked in the ALM and PLM industry, and for my various clients, I have evaluated, I have deployed, and I have come up with a strategy for lifecycle management solutions. Now I want to share the same with people around the world so that they can benefit from my knowledge.

Regarding codeBeamer ALM, I have the SaaS version, I have deployed it on the cloud and I have used the on-premise version as well for my various clients.

Our clients' primary use case was for automotive embedded systems, wherein they required ISO 26262 certification. They also use it as a stronger tool to manage the whole of their portfolio.

We are planning to go all out with codeBeamer. One of our clients has agreed. They have decided strategically that codeBeamer will replace their other tools. They will be retiring IBM Doors, XG, PTC Integrity, and Jama.

How has it helped my organization?

Two of my important clients were trying to work on a couple of big projects which were spread across the globe. CodeBeamer has provided them with an out-of-box solution that doesn't require any additional infrastructure. 

During this pandemic, my clients were able to conveniently work remotely thanks to codeBeamer. When the lockdown situation started happening all of a sudden in most countries, if you have a solution that is browser-based, you can easily provide access to your employees. CodeBeamer has proven to be a scalable solution for working from a home environment.

What is most valuable?

The most valuable feature of codeBeamer is something called a Smart Requirement View. This feature really gives me an advantage and it's something that is available out-of-box. I haven't come across this particular feature in any other tool. Another feature that I like is its traceability.

I can do almost 95% of the customizations without any programming knowledge. I don't need to hire a programmer to do customization. I took a look at the other tools, like IBM and PTC Integrity and Polarion — with those solutions, a lot of programming is required to do even small customizations. With codeBeamer ALM, customization is very straightforward.

Smart View is a valuable feature because that particular view gives me the flexibility of how I should look at my project or how I should look at my work items.

The traceability is so simple that I don't need to do any additional configurations related to traceability. 

One more benefit that I am especially fond of is the ability to migrate from an on-premise server to the cloud, which was very smooth when I compared it to other tools. It just took a couple of hours for complete data migration. In contrast, my experience with PTC and IBM took quite a lot of time, and there was indeed a downtime there when we were migrating. With codeBeamer ALM, when we're migrating, there is almost zero downtime. There were just two minutes of downtime.

What needs improvement?

There are thousands of requirements that are modified or which are reviewed; those reviews cannot be seen at one single point in time. You need to click on each individual review item to check it out. 

The search and replace feature within the tool itself could be improved. Not using any other third-party tools. 

For how long have I used the solution?

I have used this solution for roughly 15 months.

What do I think about the stability of the solution?

My impression regarding the stability is that it's an excellent tool.

What do I think about the scalability of the solution?

It's a highly scalable solution compared to any other competitors in the market. In fact, this is one point wherein I rate this tool on top of all the other tools. When I say other tools, I am referring to PTC Integrity, Polarion, and IBM.

How are customer service and technical support?

In general, technical support is quite good, but you have to reach them during their live chat office hours. They should implement a hotline chat, that would be a good feature. Most of the time, emails are replied to within a day.

I would give their technical support a rating of nine out of ten.

How was the initial setup?

The initial setup was very straightforward. Almost everything is ready to go, straight out of the box — you don't need the assistance of a third-party solution.

The plugins are already ready. You don't need extra time for project configuration.

Deployment takes roughly two days.

What about the implementation team?

We follow a deployment strategy. Our first rollout happened within a week of trials.

We installed codeBeamer and we just enabled and configured the plugins. We tested it on guest servers and we rolled it out immediately within a week. 

Typically, two to three people are more than enough for deployment. One will be the system administrator, another will be the plugin developer and plugin manager, and the third will be the template configurator.

A little bit of maintenance is required, but not much. Specifically maintaining the databases, maintaining the artifacts, managing the access rules, etc. Typically, the admin activities need to be maintained.

What was our ROI?

Our clients are getting a huge dividend on codeBeamer. It allowed them to reduce their admin load by roughly 35-40%. They also experienced a nearly 65-70% reduction regarding customization and the deployment load.

What's my experience with pricing, setup cost, and licensing?

They're not the most expensive product on the market, but they're not the cheapest either — I'd say codeBeamer ALM is moderately priced.

What other advice do I have?

codeBeamer is a great tool, but having said that, make sure that you have the proper expertise to understand the ALM. As there are around 1,000 plus advantages with codeBeamer, I'd recommend that you go to their website to fully understand just how beautiful that tool is.

On a scale from one to ten, I would give this solution a rating of ten.

one important aspect of codeBeamer is its overall capability in multifaceted domains and readily available templates. We talk mostly about it from the automotive aspect, but this tool is great for all industries, specifically the aerospace and pharmaceutical industries.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering IBM, Atlassian, Siemens, and other competitors of Jama Connect. Updated: January 2022.
564,322 professionals have used our research since 2012.