Icinga vs New Relic comparison

Icinga and New Relic are both solutions in the Network Monitoring Software category. Icinga is ranked #37, while New Relic is ranked #9 with an average rating of 8.2. Icinga holds a 1.2% mindshare in NMS, compared to New Relic’s 1.4% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Icinga

Read 17 Icinga reviews

6,705 Views
5,096 Comparison Views

85% willing to recommend

New Relic

Read 175 New Relic reviews

20,904 Views
5,853 Comparison Views

94% willing to recommend

Icinga

New Relic

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Executive SummaryUpdated on Oct 9, 2024

Icinga and New Relic are competing products in the IT monitoring sector. Based on data comparisons, New Relic has the upper hand in features due to its comprehensive suite of monitoring capabilities, even though Icinga stands out in pricing and customer support, appealing to budget-conscious buyers.

Features: Icinga offers an open-source model, providing flexibility for configuration, robust community support for enhancements, and openness for integrations with other tools. New Relic provides comprehensive application performance monitoring, analytic insights, and out-of-the-box integrations, making it suitable for enterprises needing detailed performance metrics.

Room for Improvement: Icinga could enhance its user interface, simplify configuration processes, and improve its documentation for easier onboarding. New Relic might consider offering more flexible pricing plans, expanding its open-source integrations, and optimizing resource utilization for smaller deployments.

Ease of Deployment and Customer Service: Icinga deployment requires technical expertise and may involve more setup time due to its customizable nature, while New Relic offers a streamlined deployment with excellent support, resulting in quicker setup and usability without deep customization.

Pricing and ROI: Icinga can be implemented at a low initial cost, benefiting companies seeking a cost-effective solution. New Relic's pricing is higher, aligning with its extensive features, which could drive significant ROI for organizations optimizing performance and efficiency across large infrastructures.

To learn more, read our detailed Icinga vs. New Relic Report (Updated: June 2026).

Buyer's Guide

Icinga vs. New Relic

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

37th

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

34th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (16th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.2%, down from 3.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Icinga	1.2%
Other	97.4%

Network Monitoring Software

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"The apply rules feature saves a lot of time."

"We have found the solution to be stable."

"We monitor all, starting from UPS to international mail chains."

"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."

"Icinga does the job and is fairly stable."

"An affordable solution for small organizations to do basic network monitoring."

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

More Icinga pros

"The solution is quite stable."

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"Within a few hours of implementing the API, I was able to query for what we needed."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

More New Relic pros

Cons

"We have found some problems with Nagios, and support isn't very responsive."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"The user interface should be improved."

"The installation and configuration are very complex."

"Icinga’s automation could be improved."

"The solution lacks many features important to higher-level IT management and network support."

More Icinga cons

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."

"Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. Pricing should be revised"

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

More New Relic cons

Pricing and Cost Advice

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The solution is cheap."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"We're using the free version of Icinga."

"The product is inexpensive compared to other DBM products."

"This is an open-source solution with paid support."

"The solution is free to use."

"It's an open-source solution."

"I think the pricing is reasonable."

"This is an expensive product."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The detection piece of it brings us a big return on investment."

"We feel it's a little bit pricey."

"Comparatively, the pricing is expensive."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

14%

Comms Service Provider

11%

Financial Services Firm

11%

University

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Comparisons

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Compared 5% of the time

SolarWinds Server and Application Monitor vs Icinga

Compared 5% of the time

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Compared 5% of the time

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Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

Icinga

June 2026

Download Icinga product report

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Also Known As

Icinga Cloud Monitoring

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Icinga vs. New Relic

June 2026

Free Report: Icinga vs. New Relic

Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: June 2026.

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