Icinga vs New Relic comparison

Icinga and New Relic are both solutions in the Network Monitoring Software category. Icinga is ranked #41, while New Relic is ranked #9 with an average rating of 8.2. Icinga holds a 1.1% mindshare in NMS, compared to New Relic’s 1.5% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Icinga

Read 17 Icinga reviews

7,233 Views
5,352 Comparison Views

85% willing to recommend

New Relic

Read 176 New Relic reviews

24,526 Views
7,113 Comparison Views

94% willing to recommend

Icinga

New Relic

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Executive SummaryUpdated on Oct 9, 2024

Icinga and New Relic are competing products in the IT monitoring sector. Based on data comparisons, New Relic has the upper hand in features due to its comprehensive suite of monitoring capabilities, even though Icinga stands out in pricing and customer support, appealing to budget-conscious buyers.

Features: Icinga offers an open-source model, providing flexibility for configuration, robust community support for enhancements, and openness for integrations with other tools. New Relic provides comprehensive application performance monitoring, analytic insights, and out-of-the-box integrations, making it suitable for enterprises needing detailed performance metrics.

Room for Improvement: Icinga could enhance its user interface, simplify configuration processes, and improve its documentation for easier onboarding. New Relic might consider offering more flexible pricing plans, expanding its open-source integrations, and optimizing resource utilization for smaller deployments.

Ease of Deployment and Customer Service: Icinga deployment requires technical expertise and may involve more setup time due to its customizable nature, while New Relic offers a streamlined deployment with excellent support, resulting in quicker setup and usability without deep customization.

Pricing and ROI: Icinga can be implemented at a low initial cost, benefiting companies seeking a cost-effective solution. New Relic's pricing is higher, aligning with its extensive features, which could drive significant ROI for organizations optimizing performance and efficiency across large infrastructures.

To learn more, read our detailed Icinga vs. New Relic Report (Updated: August 2026).

Buyer's Guide

Icinga vs. New Relic

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

41st

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

32nd

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (17th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 3.1% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Icinga	1.1%
Other	97.4%

Network Monitoring Software

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The apply rules feature saves a lot of time."

"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

"An affordable solution for small organizations to do basic network monitoring."

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."

"People should know that it is simple and advanced."

"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."

More Icinga pros

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

"We all look at the data, so we are all privy to the data at the same time."

"It has prevented failures from occurring in our production environment."

"The solution makes it very easy to have a holistic view."

"New Relic is now the leader in efficiency improvement."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"We like the performance of the product."

More New Relic pros

Cons

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

"It is not really adequate for our current needs. It causes additional issues which we have to work around and takes us time that a better solution would not."

"The solution lacks many features important to higher-level IT management and network support."

"Sometimes, it is very hard to keep an overview of what's happening."

"The tool currently fails to provide notifications to users."

More Icinga cons

"The pricing could be improved as it is quite high relative to what is offered."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios."

"The licensing cost is a little high and it should be brought down."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"The support could improve because they are not very fast and the information was not very accurate."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

More New Relic cons

Pricing and Cost Advice

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is free to use."

"It's an open-source solution."

"The product is inexpensive compared to other DBM products."

"We're using the free version of Icinga."

"The solution is cheap."

"This is an open-source solution with paid support."

"Comparatively, the pricing is expensive."

"We feel it's a little bit pricey."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

14%

Comms Service Provider

11%

Financial Services Firm

10%

University

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

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Compared 5% of the time

SolarWinds Server and Application Monitor vs Icinga

Compared 4% of the time

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Compared 4% of the time

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Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

Icinga

August 2026

Download Icinga product report

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Also Known As

Icinga Cloud Monitoring

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Icinga vs. New Relic

August 2026

Free Report: Icinga vs. New Relic

Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: August 2026.

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