Icinga vs New Relic comparison

Why PeerSpot?

Icinga and New Relic are both solutions in the Network Monitoring Software category. Icinga is ranked #49, while New Relic is ranked #10 with an average rating of 8.3. Icinga holds a 1.1% mindshare in NMS, compared to New Relic’s 1.4% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Icinga

Read 17 Icinga reviews

8,249 Views
5,939 Comparison Views

85% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
8,916 Comparison Views

94% willing to recommend

Icinga

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Icinga and New Relic are competing products in the IT monitoring sector. Based on data comparisons, New Relic has the upper hand in features due to its comprehensive suite of monitoring capabilities, even though Icinga stands out in pricing and customer support, appealing to budget-conscious buyers.

Features: Icinga offers an open-source model, providing flexibility for configuration, robust community support for enhancements, and openness for integrations with other tools. New Relic provides comprehensive application performance monitoring, analytic insights, and out-of-the-box integrations, making it suitable for enterprises needing detailed performance metrics.

Room for Improvement: Icinga could enhance its user interface, simplify configuration processes, and improve its documentation for easier onboarding. New Relic might consider offering more flexible pricing plans, expanding its open-source integrations, and optimizing resource utilization for smaller deployments.

Ease of Deployment and Customer Service: Icinga deployment requires technical expertise and may involve more setup time due to its customizable nature, while New Relic offers a streamlined deployment with excellent support, resulting in quicker setup and usability without deep customization.

Pricing and ROI: Icinga can be implemented at a low initial cost, benefiting companies seeking a cost-effective solution. New Relic's pricing is higher, aligning with its extensive features, which could drive significant ROI for organizations optimizing performance and efficiency across large infrastructures.

To learn more, read our detailed Icinga vs. New Relic Report (Updated: October 2026).

Buyer's Guide

Icinga vs. New Relic

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

49th

Ranking in IT Infrastructure Monitoring

51st

Ranking in Cloud Monitoring Software

35th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (17th)

New Relic

Ranking in Network Monitoring Software

10th

Ranking in IT Infrastructure Monitoring

10th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 2.5% compared to the previous year. The mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Icinga	1.1%
Other	97.5%

Network Monitoring Software

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"An affordable solution for small organizations to do basic network monitoring."

"Icinga does the job and is fairly stable."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

More Icinga pros

"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

"What the product has done for us was expedite our ability to discover actionable data that led directly to improvements in our app which would have taken considerable longer if we'd had to build similar functionality ourselves."

"The solution is quite stable."

"Go with it. It is a good product. It gives us the visibility that we need in monitoring."

"The stability of New Relic APM is very good."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"New Relic has changed the way we are dealing with application problems."

More New Relic pros

Cons

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"The connection between Icinga and Icinga Web."

"The user interface should be improved."

"Icinga’s automation could be improved."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."

"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."

More Icinga cons

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"The browser isn't exactly reliable."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"It could be faster, but they’re already working on making this."

"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."

More New Relic cons

Pricing and Cost Advice

"It's an open-source solution."

"The solution is free to use."

"This is an open-source solution with paid support."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"We're using the free version of Icinga."

"The solution is cheap."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The product is inexpensive compared to other DBM products."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"Cost is significant with a lot of extras."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I loved this product, but we can no longer afford it, so we dropped it."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"Comparatively, the pricing is expensive."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

14%

University

13%

Comms Service Provider

12%

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

Zabbix vs Icinga

Compared 8% of the time

Checkmk vs Icinga

Compared 5% of the time

Nagios XI vs Icinga

Compared 5% of the time

Nagios Core vs Icinga

Compared 3% of the time

DX Performance Management vs Icinga

Compared 3% of the time

More Icinga Competitors

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Icinga

October 2026

Download Icinga product report

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Also Known As

Icinga Cloud Monitoring

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Icinga is an open-source monitoring platform known for stability and scalability. It offers object-oriented configuration, extensive plugins, and community support, providing a robust environment for monitoring servers, network devices, and infrastructure components.

Icinga facilitates intuitive setup through features like the Icinga Director, allowing for efficient configuration, automation via APIs, and flexible customization with add-ons. It supports clustering for distributed monitoring and self-healing event handlers. Integration with external tools further enhances its adaptability. While valuable, users suggest improvements in dashboard aesthetics, installation procedures, and data consistency. Automation and network discovery capabilities require further development, as does the need for built-in scripts and plugins. Icinga proves complex for beginners, with multi-tenancy support rated average and role management needing simplification.

What are Icinga's main features?

Object-Oriented Configuration: Simplifies custom plugin development and setup.
Icinga Director: Facilitates intuitive and efficient configuration management.
API Automation: Enables automated processes and seamless integrations.
Clustering Support: Allows scalable and distributed monitoring solutions.
Self-Healing Event Handlers: Automatically manage and correct system issues.
Integration and Add-Ons: Expands functionality with external tools.

Which benefits do reviews often highlight?

Scalability: Easily adapts to growing monitoring needs.
Community Support: Access to a wide range of shared knowledge and solutions.
Customizability: Tailors the platform to meet specific monitoring requirements.
Stability: Delivers consistent performance and reliability.

Organizations use Icinga to monitor Linux and AIX servers along with network devices, storage, and firewalls. It supports resource surveillance, application checks, automated ticket generation, and alerting. Managed service providers use it for multi-tenancy setups, finding it essential for server health and configuration management across mixed infrastructure landscapes, leveraging plugins and SNMP Traps for proactive monitoring.

Icinga

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

New Relic

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Icinga vs. New Relic

October 2026

Free Report: Icinga vs. New Relic

Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: October 2026.

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