The tool is managed from offshore by another company. The primary use for it in our company providing support to our main client who is a large beverage company that needs the product to manage operations. I just act as the support interface between the client and the offshore team starting at the time I took this position as a global manager for workload scaling. I found out about this product someplace and how we could put it to use. We have been running it ourselves and with our client for a long time. It is also a part of our company's application or solution set.
The use cases for my workload purposes have to do with my applications. It works fine for scaling jobs and can interface with other systems. So it does what I need it to do.