OpenText Service Manager [EOL] Reviews

Name: OpenText Service Manager [EOL]
Brand: OpenText
Rating: 3.6 (48 reviews)

3.6 out of 5

48 reviews
79% willing to recommend

What is OpenText Service Manager [EOL]?

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Get the OpenText Service Manager [EOL] Buyer's Guide and find out what your peers are saying about OpenText Service Manager [EOL], ServiceNow, JIRA Service Management and more!

Buyer's Guide

OpenText Service Manager [EOL]

August 2025

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Helped 865,164 peers since 2012

Featured OpenText Service Manager [EOL] reviews

MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.

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Farah Ben Ahmed

DLO Veritas Backup solution Project Manager at Tunisie Telecom

Sometimes, customization is simple. The version we are using now has a nice interface Customization can be difficult at times because scripting is often required. I've been using this solution for ten years. Generally, it's stable, but sometimes we see behavior that we cannot understand. It's…

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Shrikant Pillay

Service Management Consultant at Tata Consultancy

Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features,…

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PeerResearch reports based on OpenText Service Manager [EOL] reviews

Type	Title	Date
Category	IT Service Management (ITSM)	Aug 18, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 18, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	22.1%	91%	223 interviews Add to research
JIRA Service Management	4.1	9.1%	93%	87 interviews Add to research

Valuable Features

"The initial setup is easy."
"Service Manager's best features are flexibility and customizability."
"It's easy to scale."

Room for Improvement

"The product's technical support services need improvement."
"Service Manager would be improved with access to automation."
"The interface could be better."

Pricing

"HP Service Manager has moderate pricing."
"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
"The license is not cheap."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Service Manager [EOL] Buyer's Guide for additional reliable information.