IFS Cloud Platform vs OpenText Service Manager [EOL] comparison

Why PeerSpot?

IFS and OpenText are both solutions in the IT Service Management (ITSM) category. Additionally, 87% of IFS users are willing to recommend the solution, compared to 79% of OpenText users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IFS Cloud Platform and OpenText Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: August 2026).

Buyer's Guide

IT Service Management (ITSM)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2268153

Cloud Operations Engineer

Integrated planning has improved production scheduling and now reduces downtime and costs

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

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MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

Excellent pricing with great change management and service management capabilities

We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial deployment is not difficult at all for someone doing it for the first time."

"Automation Anywhere helped me achieve my automation goals as it reduced turnaround time, cost, human intervention, and increased overall satisfaction levels for our customers."

"The Bot Store is an online library where anybody can find variously developed, production-ready bots."

"I really like Screen Recording because it is used to record a task or a series of actions."

"It is easily understandable and very well structured."

"We have never not had a yearly ROI; we've always greatly exceeded the cost of, or the investment in, the tool and it is saving us more than millions of dollars a year."

"What I appreciate the most about Automation Anywhere is its ease of use."

"Our onboarding process was pretty good. We got access to all software that we needed to learn and utilize. The Automation Anywhere University is really good. In our business, the person who was onboarding us helped us to understand how to create a center of excellence and what verticals we needed to improve. So, the support was there. We are gradually becoming a center of excellence ourselves."

More Automation Anywhere pros

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"A high level of ERP can be handled in IFS."

"Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business."

"We applied the ISO 20000 standard using Assyst."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services."

"The most valuable feature is the distribution module."

More IFS Cloud Platform pros

"Sometimes, customization is simple. The version we are using now has a nice interface."

"It has an intuitive front end which allows us to roll out good customer end user experiences."

"It is easy to use, cost effective, and ITIL based."

"The initial setup is easy."

"We improved our service levels and have been able to maintain them for the last four and a half years."

"Its flexibility and ease of customization are its most valuable features."

"One of the big benefits that’s come out of this is a centralized view of all IT operations that really enable us to shift resources (people and money) in a real-time way to accomplish whatever we need."

"Overall, HP will just give you a really great solution."

More OpenText Service Manager [EOL] pros

Cons

"The support and user community need improvement."

"When they develop the product, they don't always provide all the necessary details that a customer needs to implement the product."

"I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019."

"The OCR can be a little better because sometimes while scrapping, it leads to data loss."

"We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing."

"I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers."

"Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge."

"Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities."

More Automation Anywhere cons

"The solution needs to improve its documentation and user-friendliness."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"The pricing could be a bit better. It's a little high."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Technical support could be improved."

More IFS Cloud Platform cons

"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."

"I rate Micro Focus Service Manager four out of 10. I wouldn't recommend it."

"We had quite a lot of issues with stability and the quality of the product so far."

"There could be some slight fixes to managing the catalog, because you can customise the items so much you can't really change the items in dropdown lists easily."

"We're coming to end-of-life on the product we've got."

"It's not user friendly (too complex), and it gives limited guidance documentation of how to filter all the logs detected."

"It needs to be a lot more flexible, a lot more user friendly, and a lot lighter, not so heavy."

"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."

More OpenText Service Manager [EOL] cons

Pricing and Cost Advice

"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."

"The Automation Anywhere license is affordable and not complex."

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."

"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."

"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."

"Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value."

"I think it's $5,500 per license."

"The pricing model can be a bit more flexible."

More Automation Anywhere pricing and cost advice

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"The product is reasonably priced."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"We pay for a license to use the solution, which is not very expensive."

"It is better to buy implementation services from IFS than from partners"

"Licensing is on an annual basis, with no additional costs."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

More IFS Cloud Platform pricing and cost advice

"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

"HP Service Manager has moderate pricing."

"The license is not cheap."

"Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

10%

Financial Services Firm

Construction Company

14%

Outsourcing Company

14%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	4
Large Enterprise	38

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with IFS Applications?

There are features that came up during implementation that we are not actually using today, such as field service man...

See all answers

What is your primary use case for IFS Applications?

My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...

See all answers

What advice do you have for others considering IFS Applications?

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest chall...

See all answers

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

SAP ERP vs IFS Cloud Platform

Compared 4% of the time

IBM Maximo Application Suite vs IFS Cloud Platform

Compared 4% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 3% of the time

ServiceNow vs IFS Cloud Platform

Compared 3% of the time

Zendesk vs IFS Cloud Platform

Compared 3% of the time

More IFS Cloud Platform Competitors

ServiceNow vs OpenText Service Manager [EOL]

Compared 19% of the time

BMC Helix ITSM vs OpenText Service Manager [EOL]

Compared 11% of the time

JIRA Service Management vs OpenText Service Manager [EOL]

Compared 11% of the time

Clarity SM vs OpenText Service Manager [EOL]

Compared 7% of the time

IBM SmartCloud Control Desk vs OpenText Service Manager [EOL]

Compared 3% of the time

More OpenText Service Manager [EOL] Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IFS Cloud Platform

September 2026

Download IFS Cloud Platform product report

Buyer's Guide

OpenText Service Manager [EOL]

August 2026

Download OpenText Service Manager [EOL] product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

IFS Applications, Assyst, IFS Cloud

Micro Focus Service Manager, HPE ITSM, HPE Service Manager

Interactive Demo

Automation Anywhere

Demo not available

IFS

Demo not available

OpenText

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

OpenText

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

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Buyer's Guide

IT Service Management (ITSM)

August 2026

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