IFS Cloud Platform vs OpenText Service Manager [EOL] comparison

Why PeerSpot?

IFS and OpenText are both solutions in the IT Service Management (ITSM) category. Additionally, 87% of IFS users are willing to recommend the solution, compared to 79% of OpenText users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IFS Cloud Platform and OpenText Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, Teclib' and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2026).

Buyer's Guide

IT Service Management (ITSM)

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2268153

Cloud Operations Engineer

Integrated planning has improved production scheduling and now reduces downtime and costs

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

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MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

Excellent pricing with great change management and service management capabilities

We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere is frequently releasing new features to their product. I find this amazing as they provide frequent product updates, introducing new features to the frameworks and similar aspects."

"I like all of the features, especially the MetaBot, REST API, and SAP DLL."

"The most valuable feature is that a job by RPA can be done three or four times faster than a human without human error."

"From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now."

"AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot."

"We have been able to reduce our number of FTEs."

"Automation Anywhere's image reader is the most valuable feature."

"We have already seen ROI, and we are already clocking in around 7000 hours of savings per month in terms of productivity."

More Automation Anywhere pros

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"The enterprise management solutions within the solution are very strong."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"Individual user profiles that can be configured as templates to minimize data entry."

"Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business."

More IFS Cloud Platform pros

"We think it’s worth switching over to HPE."

"It can adapt to any process in the organization."

"Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."

"Incident management is the most valuable because we're using it to manage tickets for an accounting system."

"Stability, lower operation costs, and straight process implementation."

"The return on investment is unquantifiable; I would have thought we have made our money back now in the way it has streamlined processes."

"Its flexibility and ease of customization are its most valuable features."

"We mostly use it as a platform for our service desk to streamline and optimize."

More OpenText Service Manager [EOL] pros

Cons

"I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone."

"There is a dependency issue around the control room. If the control room is not working, the bots will not work."

"The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."

"Automation Anywhere's frequent updates are unnecessary and disruptive."

"We experienced continuous bot disconnections in our environment."

"There could be improvement in the reporting and insights into the ROI. The ROI tool that shows the performance and the return on investment is not very accurate."

"I don't find a lot outside of the internal community forum."

"In the next release of this solution, I would like to see a plug-and-play tool for NLP programming."

More Automation Anywhere cons

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"The customer service is not good as expected but we can say its fair."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"The initial implementation was more complex than expected."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

More IFS Cloud Platform cons

"Technical support is average. It takes too much time to resolve issues in relation to the competency of the technical support engineers."

"The interface could be better. It's hard to integrate as there's no interface in place for the solutions to interface with each other."

"I've heard that it's been fairly complex, but I haven't done it myself."

"Same, it wasn't always stable. Actually, I wouldn't call it stable now either."

"We had quite a lot of issues with stability and the quality of the product so far."

"Service Manager would be improved with access to automation."

"The licensing model could be made more flexible."

"Room for improvement is the speed with which you're able to access it and where it isn't as slow and draggy. It is really draggy."

More OpenText Service Manager [EOL] cons

Pricing and Cost Advice

"The licensing cost is approximately $4,000 USD, which is a seed license."

"I am not involved in the pricing, but based on what I hear from our central RPA team, it is not very expensive; it is also not cheap. Its price is in the midrange."

"The Automation Anywhere license is affordable and not complex."

"We're paying a monthly subscription fee for the bot and for services. There are no additional costs beyond the standard licensing fee."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"The setup cost for this is onetime and licensing is based on your choice of product."

"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."

"The product starts at $10,000 and then it's up to you regarding how much you can consume."

More Automation Anywhere pricing and cost advice

"There's an additional yearly cost for support."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Licensing is on an annual basis, with no additional costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"It is better to buy implementation services from IFS than from partners"

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

"The license is not cheap."

"Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."

"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."

"HP Service Manager has moderate pricing."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Manufacturing Company

12%

Outsourcing Company

11%

Comms Service Provider

Construction Company

Financial Services Firm

14%

Outsourcing Company

13%

Construction Company

12%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	4
Large Enterprise	38

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with IFS Applications?

There are features that came up during implementation that we are not actually using today, such as field service man...

See all answers

What is your primary use case for IFS Applications?

My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...

See all answers

What advice do you have for others considering IFS Applications?

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest chall...

See all answers

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IFS Cloud Platform

October 2026

Download IFS Cloud Platform product report

Buyer's Guide

OpenText Service Manager [EOL]

October 2026

Download OpenText Service Manager [EOL] product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

IFS Applications, Assyst, IFS Cloud

Micro Focus Service Manager, HPE ITSM, HPE Service Manager

Interactive Demo

Automation Anywhere

Demo not available

IFS

Demo not available

OpenText

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

OpenText

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

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Buyer's Guide

IT Service Management (ITSM)

October 2026

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