Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention.
The summaries and analysis Gong provides are really good, especially compared to some others that I get, as the analysis from Zoom is often too long and does not really hit all the main points, while Gong knows how to summarize it pretty well.
Senior Director, Revenue at a tech company with 51-200 employees
Oct 19, 2025
Gong has positively impacted my organization by allowing anyone to be able to look into processes, learn more about what our customers are saying, learn from each other, and share things throughout the organization.
Account Executive at a tech company with 51-200 employees
Jan 9, 2026
Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue.
Sales Executive at a tech company with 51-200 employees
Apr 1, 2025
The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps.
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Jan 2, 2026
I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more.
Account Executive at a tech company with 51-200 employees
Jan 9, 2026
Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT.
Technical support engineer at a outsourcing company with 501-1,000 employees
Dec 29, 2025
Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across.
Sales Executive at a tech company with 51-200 employees
Apr 1, 2025
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary.
