Sr Support Engineer at a computer software company with 501-1,000 employees
Mar 16, 2026
Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups.
Senior Partner - Global Alliances at a computer software company with 1,001-5,000 employees
Mar 16, 2026
When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy.
Subscription services representative at Pure Storage
Mar 23, 2026
The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them.
Sr Support Engineer at a computer software company with 501-1,000 employees
Mar 16, 2026
My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that.
Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching.
Analyst at a financial services firm with 1,001-5,000 employees
Mar 20, 2026
Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses.
Subscription services representative at Pure Storage
Mar 23, 2026
I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that.
