Glean Platform vs Zapier comparison

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Glean Platform

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Executive Summary

We performed a comparison between Glean Platform and Zapier based on real PeerSpot user reviews.

Find out in this report how the two AI Software Development solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Glean Platform vs. Zapier Report (Updated: September 2026).

Glean Platform vs. Zapier

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Helped 914,938 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Glean Platform

Ranking in AI Software Development

6th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Indexing and Search (3rd), Search as a Service (4th), AI Agent Builders (4th), AI Customer Support (5th)

Zapier

Ranking in AI Software Development

21st

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Data Integration (23rd), Cloud Data Integration (13th), Business Orchestration and Automation Technologies (20th)

Mindshare comparison

As of October 2026, in the AI Software Development category, the mindshare of Glean Platform is 0.4%. The mindshare of Zapier is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI Software Development Mindshare Distribution
Product	Mindshare (%)
Glean Platform	0.4%
Zapier	0.5%
Other	99.1%

AI Software Development

Featured Reviews

reviewer2810748

Analyst at a financial services firm with 1,001-5,000 employees

Creating low-code agents has transformed policy queries and now saves employees hours daily

What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

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Amrit Dash

Automation Engineer at a educational organization with 11-50 employees

Modular automations have streamlined onboarding and now orchestrate delayed multi-day workflows

Zapier offers the best features through the capability to make our own webhooks and the delay functionalities, which stand out in Zapier.The delay functionality and custom webhooks are valuable for our organization because of how we deal with things at our organization by creating things in a very modular way. We will have different modules talking to each other for a specific complex workflow. A webhook is what helps solve most of it because we can create all the different modules as a separate workflow in Zapier with their own custom webhook URL and then call them or chain them together to create a complex workflow solving a bigger use case problem. Secondly, the delays, with having a bigger delay in number of days, gives the automation a bigger window to run in, which is not the case with make.com or any other platform that we use for automation. The delays on other platforms are mostly within the range of one to five minutes because the scenario needs to run on that particular go. With Zapier, the scenario can span over multiple days and it does not take up running memory. Rather than that, it goes to sleep and runs back again after the designated time. With Zapier, I am able to handle workflows much faster. I have been able to reduce the effort the manual onboarding team and the operations team had to do in terms of employee onboarding. We have reduced the workflow time and made things more efficient and smoother and avoided any repetitive tasks in the day-to-day workflow of a team member. There is a significant reduction in manual work and team members save time by eliminating multiple workflows which are repetitive in nature that the automation team builds for them using Zapier.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Productivity has really skyrocketed."

"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."

"Glean Platform offers excellent user interface design and integration capabilities with other platforms."

"Glean Platform has increased productivity by at least one hundred hours per week for my organization."

"Life became so easy when we started using Glean Platform."

"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."

"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."

More Glean Platform pros

"The product's most valuable feature is automation."

"Requeue is a time saver."

"What's most valuable in Zapier is its simplicity, seamlessness, and smooth plug-in, so you won't need to build code for every action. I'm not a developer, but I can use Zapier."

"The countless integrations that Zapier makes possible are easy to set up and are valuable."

"The included actions that satisfy our requirements are very useful."

"Zapier has automated so many of our back-end systems, saving us hours each day in reconciliation and data flow."

"Zapier’s most valuable feature is its ability to interconnect applications or devices."

"There are many uses for operations, marketing, and sales."

More Zapier pros

Cons

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."

"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."

"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."

"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."

"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."

"There are multiple ways in which Glean Platform can be improved."

"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."

More Glean Platform cons

"To make it a complete BPM solution, the UI component needs significant enhancement."

"Occasionally, there are instances where it seems like actions that should have triggered a Zap did not trigger it."

"Zapier needs to improve in the same way most RPA solutions should, such as Robocorp, Make, or UiPath. They are not good at helping you find the connections that you need for the problem that you have. For example, if need something on Instagram. I'm going to have to do research for hours to be able to find the components or the app, which is going to do what I need it to do. It makes it difficult to use the system when you don't know what to use."

"The cost of the solution is high. It's a bit costly as compared to Tableau or other solutions that are available in the market."

"Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client."

"Zapier is good for small businesses, but it’s not reliable enough for large enterprise businesses where you need to automate business critical services."

"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."

"The error reporting UI and organizing Zaps could be improved."

More Zapier cons

Pricing and Cost Advice

Information not available

"Think your Zaps through to make sure you don't use more Zaps than you need."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

"Zapier's price is good."

"Per task, there is a monthly plan involving 15 euros...Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task."

"The product is reasonably priced."

"The price of Zapier is approximately $75 monthly."

"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."

"It's very affordable."

More Zapier pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which AI Software Development solutions are best for your needs.

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914,938 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Outsourcing Company

14%

Manufacturing Company

11%

Comms Service Provider

Construction Company

16%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	10
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Glean Platform?

My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.

What needs improvement with Glean Platform?

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...

What is your primary use case for Glean Platform?

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...

What is your experience regarding pricing and costs for Zapier?

The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.

What needs improvement with Zapier?

Zapier can be improved by having more complex running scenarios, such as running code and more custom modules, and maybe multi-router cases which will make the workflows even tighter and more compl...

What is your primary use case for Zapier?

My main use case for Zapier is that it acts as a no-code automation platform which helps us in automating business platforms and business process automation. It is a tool that we were using prior t...

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Product Reports

Glean Platform

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Also Known As

Glean Work AI Platform

No data available

Overview

Glean Platform harnesses cutting-edge technology to empower organizations, bridging data access gaps and enhancing productivity through its advanced search and knowledge capabilities.

Glean Platform transforms how organizations operate by integrating powerful search functions with intelligent knowledge management tools. It empowers users to locate and utilize information efficiently, fostering a more connected work environment. Its dynamic capabilities provide seamless integration, enabling users to access critical data swiftly, thus driving informed decision-making processes within teams. Designed for scalability, Glean Platform adapts to varying enterprise needs, ensuring customized solutions that align with business objectives.

What features does Glean Platform offer?

Intelligent Search: Delivers precise search results tailored to user queries.
Knowledge Graph: Visualizes connections between data for better insights.
Seamless Integration: Works with a wide range of existing tools and applications.
Security Controls: Protects data with robust security features.

What are user benefits and ROI?

Increased Productivity: Reduces time spent searching for information.
Enhanced Collaboration: Facilitates knowledge sharing across teams.
Scalability: Grows with the organization’s evolving needs.
Improved Decision-Making: Provides access to real-time information.

In industries like finance and healthcare, Glean Platform aids in streamlining operations by offering tailored data solutions that adhere to specific compliance standards. By facilitating efficient information retrieval, it supports critical tasks such as data analysis and regulatory reporting.

Glean

Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.

By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.

What Features Stand Out in Zapier?

App Connectivity: Integrates thousands of tools, simplifying task automation.
Ease of Use: No coding needed to set up integrations.
Webhooks: Offers real-time data transfer between applications.
Multi-step Zaps: Allows complex workflows across various apps.
Comprehensive Library: Extensive list of app integrations for users.

What Benefits Should You Expect?

Increased Productivity: Facilitates seamless automation of tasks.
Efficiency Improvement: Streamlines processes across multiple tools.
Business Agility: Supports varied workflows to meet specific needs.
Integration Flexibility: Connects a wide range of popular applications.
Simple Automation: Users automate processes without technical skills.

In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.

Sample Customers

Information Not Available

BuzzFeed, Groupon, Spotify, Columbia University, FOX

Glean Platform vs. Zapier