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Camunda vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in AI Software Development
1st
Ranking in AI Customer Support
61st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
78
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), Business Orchestration and Automation Technologies (3rd), AI IT Support (4th)
Glean Platform
Ranking in AI Software Development
36th
Ranking in AI Customer Support
4th
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Indexing and Search (6th), Search as a Service (8th), AI-Agent Builders (7th)
 

Mindshare comparison

As of March 2026, in the AI Software Development category, the mindshare of Camunda is 1.7%, down from 12.9% compared to the previous year. The mindshare of Glean Platform is 0.5%. It is calculated based on PeerSpot user engagement data.
AI Software Development Mindshare Distribution
ProductMindshare (%)
Camunda1.7%
Glean Platform0.5%
Other97.8%
AI Software Development
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The graphical interface is very beneficial."
"The product is stable."
"It is simple to use. The user experience is very good."
"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."
"The flexibility characteristic in a BPMS, through BPMN and DMN, is undoubtedly the most interesting feature for our business."
"There's this graphic that tells you how many lines or how many tickets are in each step. In that way, you know where you stand. I find this feature very valuable."
"Using such a solution gives our clients great flexibility and a short time to market for new product implementations."
"I've found the active community most valuable but it also provides you with a lot of other features."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"Life became so easy when we started using Glean Platform."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
 

Cons

"When you have a lot of processes running, it becomes very expensive very quickly."
"If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain."
"Would be helpful if there were additional out-of-the-box activities."
"The user interface needs improvement; it should be more tailored to the end-user and offer a better user experience design over the user interface itself."
"Like all BPM tools, they're very bad with proprietary UIs. In general, anyone who uses BPM tools should not expect to use their proprietary UI."
"The solution's pricing and scalability could be improved."
"While it's very scalable, it would be great if auto-scaling capabilities were added to it. Right now, you have to do capacity planning."
"As we experienced some difficulties in the beginning, deployment took almost a month."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"There are multiple ways in which Glean Platform can be improved."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
 

Pricing and Cost Advice

"When compared with the proprietary products, the pricing costs are much less, even though it is an enterprise edition."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"We use a community version."
"The price of the solution is reasonable."
"There were some features that were only available in the paid version."
"Licensing costs are anywhere from $80,000 to $100,000 USD per year."
"We are using the open-source version, free of charge. We didn't bother with the enterprise features."
"We are using the open-source version of this solution."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
11%
Government
6%
Insurance Company
6%
Financial Services Firm
19%
Computer Software Company
9%
Manufacturing Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise15
Large Enterprise29
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise8
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.
What needs improvement with Glean Platform?
I don't have any complaints with Glean Platform actually. I can't think of anything right now regarding needed improvements, even small things. I rate it a nine because sometimes it's difficult to ...
What is your primary use case for Glean Platform?
My main use case for Glean Platform is consolidating marketing materials, as I work in DevOps Sales Ops. I set up this platform for the sales team to review material that might be useful for talkin...
 

Comparisons

 

Also Known As

Camunda BPM
Glean Work AI Platform
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
Information Not Available
Find out what your peers are saying about Camunda vs. Glean Platform and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.