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Files.com pros and cons

Vendor: Files.com
4.6 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Files.com streamlines processes by ensuring secure, safe, and quick data movement for clients, vendors, and employees.
It stands out over competitors due to strong support, ease of use, and direct client collaboration.
Files.com enhances compliance and client satisfaction by enabling quick customer onboarding.
It facilitates easy access and sharing of download links with suppliers without issues.
Files.com offers a secure setup with multiple integration options for on-premise and public cloud servers.

CONS

Files.com has a very expensive cost model with limited flexibility compared to similar offerings.
A return on investment has not been observed in terms of money or time saved or fewer employees required.
There is a concern regarding the difficulty in canceling the service, as support is unresponsive and charges persist.
The cancellation process cannot be completed within the platform itself.
The pricing may not be suitable for a broad range of customers and is considered costly.
 

Files.com Pros review quotes

Jeffery Laliberte - PeerSpot reviewer
Sales and Business Development at The Dot
Nov 21, 2025
Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers.
Samanthamerrill Merrill - PeerSpot reviewer
Marketing Operations Manager at Consumer Focus Marketing
Nov 26, 2025
Files.com has made the process of receiving secure documents from customers much more streamlined.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
I think the quality of support from Files.com is amazing.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers.
 

Files.com Cons review quotes

Jeffery Laliberte - PeerSpot reviewer
Sales and Business Development at The Dot
Nov 21, 2025
One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.
Samanthamerrill Merrill - PeerSpot reviewer
Marketing Operations Manager at Consumer Focus Marketing
Nov 26, 2025
A return on investment has not been seen in terms of money or time saved or fewer employees needed.
Duncan MacDonald - PeerSpot reviewer
Founder and CEO at DMajor Productions Ltd
Dec 2, 2025
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Learn what your peers think about Files.com. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Dec 10, 2025
The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly.

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