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Files.com vs Sterling Commerce Connect:Direct comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
4th
Average Rating
9.0
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Sterling Commerce Connect:D...
Ranking in Managed File Transfer (MFT)
8th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.4%, up from 0.4% compared to the previous year. The mindshare of Sterling Commerce Connect:Direct is 4.0%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.4%
Sterling Commerce Connect:Direct4.0%
Other94.6%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
reviewer1955103 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 10,001+ employees
Has delivered robust secure file transfer with exceptional encryption features
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American hours can take longer. In general, during American hours, the resource availability is not up to the standard. However, availability of support staff during UK timings or GMT timings is very good; they are supportive and helpful. Functionality-wise, they can make additional improvements to Sterling Commerce Connect:Direct. They recently improved by adding a GUI for configurations on Windows as well as UNIX platforms, which is very helpful. However, the web client is cumbersome and not as interactive as it should be. The CLI part is comprehensive, but the GUI needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Files.com has positively impacted us because of its ease of use, leading to less time to manage the system."
"This automation and ease of sharing definitely saves time with way less clicks, and minutes are saved every time a case is created, which makes production much smoother."
"Files.com has positively impacted our organization by ensuring that our FTP and SFTP protocols are more consistently firing, with fewer issues of files not going where they are supposed to, saving approximately 100 hours of labor over the last year and a half and decreasing support tickets by 98%."
"Files.com has positively impacted my organization by enabling immediate file transfers instead of manual transfers."
"Files.com provides very secure, cloud-based security and is a very secure way for vendors to send sensitive information without concerns about data being compromised by cybersecurity threats."
"If you are looking for a secure file sharing solution, Files.com has been a great option for us."
"Files.com has positively impacted my organization as we currently host our own FTP and SFTP server, which has many issues, including maintenance and stability."
"Files.com has been very stable, and there has been no downtime in the last 14 months of use."
"Connect Direct offers Check Point functionality to ensure data integrity during transfers."
"It's a great tool because it offers secure file transfers and it has a fast and efficient protocol for very large files."
"The most valuable feature of this solution is the security."
"The product has been very stable."
"Automation is the most valuable feature."
"The solution's file transfer speed is quite high."
"Sterling Commerce Connect:Direct is one of the stronger MFT solutions in the market, it is available in each type of installation, and offers SaaS, PaaS, YaaS, on-premise."
"The solution effectively reduced large transfer file transit time across global regions by over 50%."
 

Cons

"Some of the bigger improvements I could see would be in the setup of users and how long it takes."
"The inability to dynamically change the file structure without changing the items in the URLs has presented a problem."
"My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform."
"If Files.com could connect to S3 without needing a script to do that, it would be amazing."
"The improvement I believe can be made to Files.com involves having the ability for group admin to have more user access and permission access to add users and delete users."
"One way Files.com can be improved is that logging is not intuitive and managing different levels of user permissions is currently not possible."
"Files.com can be improved in some features with zipping and unzipping, which I wish could be done in an automation."
"One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products."
"This solution cannot be deployed on a root_squash NFS, which limits superuser privileges."
"Functionality-wise, they can make additional improvements to Sterling Commerce Connect:Direct."
"I do not have any notes for improvement."
"They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name. There is a limitation on the file name, and that is being fixed by IBM."
"The technical support is the number one problem."
"The user interface needs to be improved."
"The resources required for this tool are costly and not easily available in the market."
"Technical support is difficult to work with."
 

Pricing and Cost Advice

Information not available
"The price and licensing of Sterling Commerce Connect:Direct is expensive."
"The solution's licensing cost is too high."
"Annual licensing fee."
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Top Industries

By visitors reading reviews
Computer Software Company
38%
Wholesaler/Distributor
12%
University
7%
Outsourcing Company
5%
Financial Services Firm
31%
Construction Company
7%
Outsourcing Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing is that they are up to the mark, but we would be happy if they came down on what they are charging now. As a customer, we always expect a good ...
What needs improvement with Files.com?
There is nothing I wish Files.com did better at this time. There are no needed improvements, even small things or nice-to-have features that I can identify.
What is your primary use case for Files.com?
My main use case for Files.com is that we transfer files from our company to our external customers back and forth. This is our main use, but we also use it internally for transferring files as wel...
What needs improvement with Sterling Commerce Connect:Direct?
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American...
What is your primary use case for Sterling Commerce Connect:Direct?
The majority use case for Sterling Commerce Connect:Direct is for file transfer, specifically secure file transfer.
 

Overview

 

Sample Customers

Information Not Available
HZMO, Bank of Communications
Find out what your peers are saying about Files.com vs. Sterling Commerce Connect:Direct and other solutions. Updated: September 2026.
915,325 professionals have used our research since 2012.