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Files.com vs Sterling Commerce Connect:Direct comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
6th
Average Rating
9.0
Reviews Sentiment
6.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
Sterling Commerce Connect:D...
Ranking in Managed File Transfer (MFT)
7th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.0%, up from 0.1% compared to the previous year. The mindshare of Sterling Commerce Connect:Direct is 4.9%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.0%
Sterling Commerce Connect:Direct4.9%
Other94.1%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
reviewer1955103 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 10,001+ employees
Has delivered robust secure file transfer with exceptional encryption features
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American hours can take longer. In general, during American hours, the resource availability is not up to the standard. However, availability of support staff during UK timings or GMT timings is very good; they are supportive and helpful. Functionality-wise, they can make additional improvements to Sterling Commerce Connect:Direct. They recently improved by adding a GUI for configurations on Windows as well as UNIX platforms, which is very helpful. However, the web client is cumbersome and not as interactive as it should be. The CLI part is comprehensive, but the GUI needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000."
"Files.com has positively impacted my organization through integration, helping my team become more efficient with an efficiency gain and reduced time."
"Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers."
"Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com."
"Files.com is expected to have a meaningful positive impact on our organization in several key areas, including improved operational efficiency, strong compliance and risk management, enhanced client confidence and satisfaction, and stability for growth."
"Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time."
"Files.com has positively impacted my organization by making my exchange of information with partners more reliable and secure, moving me from a situation where I had an on-premise SFTP server with periodic issues to a situation where everything happens without any issues."
"The one-time upload and download links and the user interface make my work easier and more efficient because they make it easier to gather and share sensitive documents in a secure way."
"Automation is the most valuable feature."
"The product has been very stable."
"The most valuable feature is that it provides 100% reliability for file transmission."
"The most valuable feature of this solution is the security."
"The most valuable feature of Sterling Commerce Connect:Direct is its flexibility with encryption."
"Sterling Commerce Connect:Direct is one of the stronger MFT solutions in the market, it is available in each type of installation, and offers SaaS, PaaS, YaaS, on-premise."
"The solution effectively reduced large transfer file transit time across global regions by over 50%."
"Connect Direct offers Check Point functionality to ensure data integrity during transfers."
 

Cons

"The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly."
"The inability to dynamically change the file structure without changing the items in the URLs has presented a problem."
"The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable."
"One improvement I would suggest for Files.com is that the documentation for certain APIs is a little vague and unclear."
"One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products."
"One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool."
"My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform."
"In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find."
"The user interface could be more user-friendly."
"The user interface needs to be improved."
"The user interface could be more user-friendly."
"The initial setup could be simpler and better."
"They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name."
"I do not have any notes for improvement."
"The technical support is the number one problem."
"They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name. There is a limitation on the file name, and that is being fixed by IBM."
 

Pricing and Cost Advice

Information not available
"The price and licensing of Sterling Commerce Connect:Direct is expensive."
"The solution's licensing cost is too high."
"Annual licensing fee."
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Top Industries

By visitors reading reviews
Computer Software Company
33%
Wholesaler/Distributor
15%
University
9%
Real Estate/Law Firm
6%
Financial Services Firm
30%
Manufacturing Company
7%
Construction Company
6%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
Our experience with pricing, setup cost, and licensing has been generally positive and straightforward.
What needs improvement with Files.com?
Files.com does not have any areas for improvement at this time.
What is your primary use case for Files.com?
Files.com is used for internal team file sharing and for customers to provide us with logs.For customers, we allow them to upload logs, and what makes it really nice is that it can be encrypted wit...
What needs improvement with Sterling Commerce Connect:Direct?
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American...
What is your primary use case for Sterling Commerce Connect:Direct?
The majority use case for Sterling Commerce Connect:Direct is for file transfer, specifically secure file transfer.
 

Overview

 

Sample Customers

Information Not Available
HZMO, Bank of Communications
Find out what your peers are saying about Files.com vs. Sterling Commerce Connect:Direct and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.