

Globalscape EFT and Files.com compete in the secure file transfer category. Globalscape EFT has the upper hand with its advanced automation and integration capabilities, while Files.com stands out for its ease of use and customer service.
Features: Globalscape EFT is known for its advanced automation engine, Windows-based setup, and comprehensive auditing features. It integrates seamlessly with platforms like Azure and SAP and offers strong ROI through efficient operations. Files.com excels with its cloud-based security, intuitive interface, and robust automation capabilities. Its user-friendly setup and excellent customer support are highly valued, simplifying complex tasks.
Room for Improvement: Globalscape EFT struggles with scalability, high-volume file handling, and lacks a web-based administrative model. Enhancements in collaboration features are also needed. Users note Files.com’s high cost and suggest better integration with Microsoft 365 and improved share link management to increase its value.
Ease of Deployment and Customer Service: Globalscape EFT offers flexibility with on-premises and hybrid deployments but faces issues with performance and support delays, particularly outside the US. Files.com’s cloud-focused model provides simplicity and more reliable customer support with international teams, enhancing its versatility.
Pricing and ROI: Globalscape EFT is seen as offering strong long-term value with its perpetual licensing model. It helps centralize operations, reducing manual tasks and saving resources. Files.com’s straightforward pricing, despite higher costs, includes comprehensive support, justifying the expense and delivering good value in a SaaS framework.
I have seen a return on investment using Files.com over other methods, saving money and time.
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
I hope the performance around pushing the files is faster, which would save us a tremendous amount of time delivering the reports to our clients.
It has custom reports which are inbuilt, showing things such as how many files are going through, what the file sizes are, and if any invalid logins have happened.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.
Files.com's customer support is excellent, second to none.
A quicker response would be appreciated.
From one to ten, the scalability rating is a ten.
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
While I sometimes find difficulties with GCP, it works fine and flawlessly on AWS, especially since we have a large customer base and vendors where we send numerous files daily.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
It maintains 100% uptime.
I assess Files.com's cloud-native architecture in terms of uptime and reliability as excellent.
Sometimes we encounter error logging issues or the system goes down, requiring us to connect with the cloud engineer.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
If I'm transferring large batches, it takes them in threads. Globalscape EFT uploads the files on a threading basis, such as 100 files at a time, and the rest of the files will be in a queue system.
Globalscape EFT is prone to errors because one single click can lead to a file being sent to another vendor, and it doesn't give any warning if the code goes out of certain loops.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
It operates as a pay-as-you-go model.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It is flexible because you can modify many aspects in Globalscape EFT.
| Product | Mindshare (%) |
|---|---|
| Files.com | 1.0% |
| Globalscape EFT | 4.3% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 4 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Large Enterprise | 14 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
Globalscape EFT enhances productivity through secure and location-independent data sharing. It features robust automation, integration with Windows and Linux, and a centralized interface for ease of use, making it ideal for seamless file transfer management and compliance.
Globalscape EFT specializes in secure file transfers between internal and external systems, supporting multiple encryption methods. It utilizes strong workflow automation and auditing tools, making it suitable for complex regulatory documentation. It integrates seamlessly with platforms like Salesforce for enhanced data management and is deployable both on-premises and cloud environments. Though it excels in many areas, improvements are needed in real-time collaboration and transfer speed for large files.
What are the key features of Globalscape EFT?Globalscape EFT is widely used in industries requiring secure data exchanges, such as finance and healthcare. Organizations utilize its event rules to automate workflows, connect with global financial networks, and meet compliance demands effectively. Its deployment flexibility supports both on-premises and cloud applications, catering to diverse operational environments.
We monitor all Managed File Transfer (MFT) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.