

Globalscape EFT and Files.com are major competitors in the file transfer solutions category. While Globalscape EFT excels in security and automation, Files.com stands out due to its user-friendliness and robust customer support.
Features: Globalscape EFT is known for its security, automation capabilities, and the centralized management of file transfer operations. Its integration with Windows environments and comprehensive logs are also highly regarded. Files.com offers ease of use, fast data handling with on-the-fly encryption, and seamless integration with platforms like Google Drive and AWS. It also provides real-time file sharing and a reliable web-based platform.
Room for Improvement: Globalscape EFT users desire better folder monitoring, enhanced web-based management interfaces, and improved scalability. They also seek more flexible deployment options beyond Windows. Files.com users express a need for a simpler process to manage share links and an enhanced checkout system, noting that its pricing model could be improved.
Ease of Deployment and Customer Service: Globalscape EFT focuses on on-premises and hybrid deployment, offering flexibility despite challenges in on-premises solutions. Files.com emphasizes a cloud-based approach, gaining positive feedback for its consistently strong customer support. While both receive praise for customer service, Files.com generally receives more favorable customer feedback than Globalscape EFT.
Pricing and ROI: Globalscape EFT is known for competitive pricing with a server-based licensing model, which users find clear and economical. Despite the cost, its features result in a strong ROI. Files.com's fair pricing is seen as higher than some alternatives, yet it offers satisfactory ROI. Users of both platforms note efficiency gains and a beneficial cost-value ratio with Files.com.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
It has custom reports which are inbuilt, showing things such as how many files are going through, what the file sizes are, and if any invalid logins have happened.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
A quicker response would be appreciated.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
While I sometimes find difficulties with GCP, it works fine and flawlessly on AWS, especially since we have a large customer base and vendors where we send numerous files daily.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Sometimes we encounter error logging issues or the system goes down, requiring us to connect with the cloud engineer.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
If I'm transferring large batches, it takes them in threads. Globalscape EFT uploads the files on a threading basis, such as 100 files at a time, and the rest of the files will be in a queue system.
Globalscape EFT is prone to errors because one single click can lead to a file being sent to another vendor, and it doesn't give any warning if the code goes out of certain loops.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
It operates as a pay-as-you-go model.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It is flexible because you can modify many aspects in Globalscape EFT.
| Product | Market Share (%) |
|---|---|
| Files.com | 0.7% |
| Globalscape EFT | 4.1% |
| Other | 95.2% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Large Enterprise | 14 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
Globalscape EFT, a robust file transfer platform, offers ease of setup, strong security, and user-friendly automation features suitable for secure data exchange across Windows and Linux environments.
Globalscape EFT supports centralized management, strong security protocols, and simplified automation, making it an ideal choice for businesses requiring secure file transfers. It integrates seamlessly with Active Directory and provides advanced features like PGP encryption, API support, and compliance controls. Users appreciate its efficient setup process, graphical interface, and reliable customer service. However, there is a need for enhancements in cloud capabilities, faster file transfers, and a transition to a web-based admin. Challenges include folder monitoring, concurrent use issues, and complex upgrades in high-availability environments. Users seek improved alert systems and reporting capabilities.
What are the most important features?Industries rely on Globalscape EFT for secure file exchanges, SFTP storage, and file encryption, integrating it with diverse systems for custom automation. Common uses include internal/external file transfers, compliance reporting, and secure communications across regions. It's implemented in both on-prem and cloud settings, maintaining managed file transmissions for multiple sites.
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