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Files.com vs Globalscape EFT comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Files.com enhances efficiency and reduces costs, though quantifying savings remains challenging without precise data tracking.
Sentiment score
7.0
Globalscape EFT offers cost reduction, increased efficiency, stability, and operational insights, leading to substantial financial and operational gains.
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
It has custom reports which are inbuilt, showing things such as how many files are going through, what the file sizes are, and if any invalid logins have happened.
Software Developer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.8
Files.com excels in customer support with prompt, expert service, especially in technical areas like API integration and cloud storage.
Sentiment score
7.2
Globalscape EFT support is knowledgeable and collaborative, though response times vary; regional teams enhance service for specific zones.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
A quicker response would be appreciated.
Technical Lead at Equifax Inc.
 

Scalability Issues

Sentiment score
6.8
Files.com is scalable, user-friendly, enables easy integration, and meets organizational needs, despite occasional large-scale upload challenges.
Sentiment score
6.6
Globalscape EFT excels in scalability, ease of expansion, and reliability, despite needing platform optimization and a web version.
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Chief Executive Officer at Verified Backups
While I sometimes find difficulties with GCP, it works fine and flawlessly on AWS, especially since we have a large customer base and vendors where we send numerous files daily.
Transmission Consultant at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Files.com is praised for its perfect stability, with zero downtime, no bugs, and 100% uptime reliability.
Sentiment score
5.9
Globalscape EFT is stable generally, with occasional issues in on-prem deployments, scaling challenges, and rare slowness mostly resolved.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Founder and CEO at DMajor Productions Ltd
Sometimes we encounter error logging issues or the system goes down, requiring us to connect with the cloud engineer.
Transmission Consultant at a tech vendor with 10,001+ employees
 

Room For Improvement

Users seek simplified data access, clearer user management, easier share links, and more flexible pricing on Files.com.
Globalscape EFT struggles with cloud integration, large file handling, and requires interface, performance, auditing, and functionality improvements.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
One area where Files.com can be improved is that it has a very expensive cost model.
Sales and Business Development at The Dot
If I'm transferring large batches, it takes them in threads. Globalscape EFT uploads the files on a threading basis, such as 100 files at a time, and the rest of the files will be in a queue system.
Software Developer at a computer software company with 1,001-5,000 employees
Globalscape EFT is prone to errors because one single click can lead to a file being sent to another vendor, and it doesn't give any warning if the code goes out of certain loops.
Transmission Consultant at a tech vendor with 10,001+ employees
 

Setup Cost

Enterprise buyers find Files.com pricing fair, appreciating flexible licensing and discounts despite some noting higher costs over time.
Globalscape EFT is cost-effective with flexible licensing, appreciated for robust features, easy setup, and overall enterprise value.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
It operates as a pay-as-you-go model.
Software Developer at a computer software company with 1,001-5,000 employees
 

Valuable Features

Files.com provides secure, efficient file sharing with intuitive interface, strong integrations, robust permissions, and reliable technical support.
Globalscape EFT offers user-friendly interfaces, strong security, and integration features, ideal for high-volume, complex, and compliant data management.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
It is flexible because you can modify many aspects in Globalscape EFT.
Transmission Consultant at a tech vendor with 10,001+ employees
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Globalscape EFT
Ranking in Managed File Transfer (MFT)
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. The mindshare of Globalscape EFT is 4.1%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
Files.com0.7%
Globalscape EFT4.1%
Other95.2%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
RD
Software Developer at a computer software company with 1,001-5,000 employees
Seamless integration and enhanced automation streamline complex tasks while opportunities exist for improved batch file processing
The best feature of Globalscape EFT is that it has inbuilt encryption. We can use outside PGP encryption or we can use the inbuilt encryption as well, enabling us to do the encryption file transfer to the destinations. The other thing is that, by using the advanced workflow, we can make complex integrations for ease, and the workflow allows us to have alerts and everything by using email notifications through SMTP. We utilize the advanced automation capabilities, and we can also integrate to Azure. In one of the projects, we use Globalscape EFT as an intermediate integration and we use SAP BI where they send the files to Globalscape EFT. We take the files and push them to the banking system, where we get the response and return that back to the SAP system. Globalscape EFT can integrate with the Azure cloud systems as well. We can upload as many files as we can, and we can automate everything using SFTP software such as FileZilla, WinSCP, or any of the SFTP tools.
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Use our free recommendation engine to learn which Managed File Transfer (MFT) solutions are best for your needs.
879,768 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
Computer Software Company
12%
Financial Services Firm
12%
Healthcare Company
11%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business2
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
What is your experience regarding pricing and costs for Globalscape Managed File Transfer?
I never looked at the pricing for Globalscape EFT because it was at the management level where my line manager handled it. I was a team lead, so we only did the RFQs and everything. I never had a c...
What needs improvement with Globalscape Managed File Transfer?
Globalscape EFT is prone to errors because one single click can lead to a file being sent to another vendor, and it doesn't give any warning if the code goes out of certain loops. The user interfac...
What is your primary use case for Globalscape Managed File Transfer?
Currently, I'm working on Globalscape EFT 2020. The usual use cases for Globalscape EFT that we are applying involve imports and data that we send from our organization to different vendors, and so...
 

Also Known As

No data available
Globalscape GlobalSCAPE Managed File Transfer
 

Overview

Find out what your peers are saying about Files.com vs. Globalscape EFT and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.