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Control-M vs Files.com comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Control-M automates workflows to enhance efficiency, reduce errors and costs, centralize processes, and optimize resource management for better returns.
Sentiment score
4.1
Files.com enhances efficiency and reduces costs, though quantifying savings remains challenging without precise data tracking.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
Cloud Engineer at a healthcare company with 10,001+ employees
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
Account Executive at a computer software company with 51-200 employees
By implementing automation tools, you can minimize human errors and improve efficiency.
Director of Sales at a tech services company with self employed
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
 

Customer Service

Sentiment score
7.2
Control-M's support team is praised for responsiveness and expertise, though some users experience delays or need escalation.
Sentiment score
7.8
Files.com excels in customer support with prompt, expert service, especially in technical areas like API integration and cloud storage.
They quickly evolve with changing technology trends, easily adopt new features, and incorporate them into the product.
architect at a tech vendor with 10,001+ employees
The support is accurate, and BMC is always ready to help with queries and complex incidents.
Solutions Consultant at a consultancy with 11-50 employees
The technical support is very polite, helpful, and available 24/7.
Cloud Engineer at a healthcare company with 10,001+ employees
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
 

Scalability Issues

Sentiment score
7.5
Control-M is scalable and flexible, supporting large enterprises, despite minor cost and cloud integration concerns.
Sentiment score
6.8
Files.com is scalable, user-friendly, enables easy integration, and meets organizational needs, despite occasional large-scale upload challenges.
Our license doesn't limit our ability to configure Control-M as needed, allowing us to easily create new agents or environments.
Control-M System Administrator at a insurance company with 10,001+ employees
I am paying for a top-end tool which rarely experiences issues, with most problems stemming from the applications being managed rather than the tooling itself.
Senior Control-M Consultant at Ktsl
It can absorb more workload wherever needed.
Cloud/Devops Engineer at a computer software company with 1,001-5,000 employees
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Chief Executive Officer at Verified Backups
 

Stability Issues

Sentiment score
7.7
Control-M is praised for its stability, reliability, minimal downtime, and exceptional performance, often surpassing other corporate tools.
Sentiment score
8.2
Files.com is praised for its perfect stability, with zero downtime, no bugs, and 100% uptime reliability.
Control-M itself is robust, and it would receive a rating of 10.
Technical architect at a financial services firm with 1,001-5,000 employees
The downtime is higher compared to AWS.
Data scientist at Advarisk
The testing and development phases need to be more rigorous before releasing patches.
Associate Architect at a tech services company with 10,001+ employees
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Founder and CEO at DMajor Productions Ltd
 

Room For Improvement

Control-M users seek improved analysis, reporting, compatibility, integration, user interface, cloud support, documentation, and cost-effectiveness.
Users seek simplified data access, clearer user management, easier share links, and more flexible pricing on Files.com.
They could provide more documentation and tutorials to make the initial setup easier to understand.
Assistant professor at J.P. College of Engineering
We've experienced main problems with MFTE where having one setup means when an error occurs, the entire service goes down.
Control-M System Administrator at a insurance company with 10,001+ employees
Documentation should be maintained for all versions since they provided the application.
Sr Manager at Vodafone
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
One area where Files.com can be improved is that it has a very expensive cost model.
Sales and Business Development at The Dot
 

Setup Cost

Control-M's tiered licensing offers high functionality but can be costly for small businesses, valued by larger organizations.
Enterprise buyers find Files.com pricing fair, appreciating flexible licensing and discounts despite some noting higher costs over time.
The licensing cost is very high, and they often consider switching to IBM Workload Scheduler or other options.
Associate Architect at a tech services company with 10,001+ employees
Control-M tends to be more expensive compared to other solutions, but users get great value from it.
Senior System Specialist at a financial services firm with 10,001+ employees
Control-M is among the highest-priced solutions in the market.
Control-M System Administrator at a insurance company with 10,001+ employees
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
 

Valuable Features

Control-M enhances workflow efficiency with cross-platform support, automation, and integration with applications like SAP, Oracle, and cloud services.
Files.com provides secure, efficient file sharing with intuitive interface, strong integrations, robust permissions, and reliable technical support.
Automation is more advanced, deployment is fast, and version control has been simplified.
Data scientist at Advarisk
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
Cloud Engineer at a healthcare company with 10,001+ employees
It is easy to integrate Control-M with technologies for data ops or DevOps processes as things change, and it is not complex compared to other workload automation tools available in the market.
architect at a tech vendor with 10,001+ employees
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
 

Categories and Ranking

Control-M
Ranking in Managed File Transfer (MFT)
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
150
Ranking in other categories
Process Automation (2nd), Workload Automation (1st)
Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Control-M is 4.2%, down from 4.3% compared to the previous year. The mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
Control-M4.2%
Files.com0.7%
Other95.1%
Managed File Transfer (MFT)
 

Featured Reviews

RP
Batch Admin at NBC Universal
Brings data together from multiple platforms and optimizes cross-environment orchestration
The features of Control-M that I like the most include the ability to easily integrate or bring in different platforms into Control-M. For instance, AWS, mainframe, TWS, and something that's running on Autosys can all be brought into Control-M, converted to how Control-M runs it, and then the batch can be executed. This centralizes various applications in Control-M, which doesn't just have to handle batch processes, but also other tasks like reporting on required data. I find this functionality very useful and the setup is impressive, with more advancements yet to come. With Control-M, my company has achieved several measurable improvements since I started. The metrics indicate that the number of failures has dropped, and we have addressed the issue of excessive false alerts that I encountered when I joined. Previously, we received an overwhelming number of alerts daily, but now we manage to maintain that at a normalized level, perhaps around five to fifteen alerts, depending on running core batches and their setup.
Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
report
Use our free recommendation engine to learn which Managed File Transfer (MFT) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Insurance Company
6%
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise15
Large Enterprise123
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
 

Also Known As

Control M
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

The Bank of East Asia, LINE Bank Taiwan, Coop, Air Europa, Carrefour, Itau Unibanco, Snam, Embraer, ANZ Bank, EDP, Dominio's, Tampa General Hospital, W&W Informatik GmbH, Veterans General, Up Sí Vale, Sky Italia, REWE digital GmbH, Raymond James, Railinc, Navistar, Management Science Associates, Colruyt, CARFAX, Banpara, Aspiag Service, Amadeus, AG Insurance, ING Bank Slaski
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Find out what your peers are saying about Control-M vs. Files.com and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.