Service and Support
Adobe Experience Manager support is generally positive, with personnel who are knowledgeable and dedicated. However, some users experience delays in response and resolution, particularly with complex issues. Responses are typically fast, especially for high-priority tickets, and feedback varies with different company sizes. Adobe provides a specific focus on larger clients, while response may be slower for mid-sized companies. Users also note reliance on the ticketing system for resolving inquiries efficiently.
Deployment
Adobe Experience Manager's initial setup is generally straightforward, with many users finding it easy to deploy by executing a JAR file. Some mention the complexity due to the learning curve involving Sling and JCR concepts, requiring planning and coordination. While cloud setups are managed by Adobe, on-premises solutions can be challenging, particularly for extensive customizations. The setup duration varies, with some reporting it takes days, while others cite months depending on project requirements and resources.
Scalability
Adobe Experience Manager offers strong scalability, accommodating enterprise needs with customization options. Its infrastructure supports both cloud and non-cloud environments, promoting efficient horizontal scaling. Users appreciate its ability to handle numerous projects and components, benefiting large teams. Transitioning to the cloud can be complex, but after migration, scaling challenges are minimal. Licensing is required for added capacity, though some find configuration needs not straightforward. Scalability ratings range from very high to moderate.
Stability
Adobe Experience Manager exhibits strong stability, with users noting its high performance and rapid response times. Some have reported memory leaks and integration issues, particularly when using the cloud version or integrating with other Adobe products. Custom code and inadequate hardware can also impact performance. However, most praise its reliability and security, highlighting automatic updates as a benefit. Users appreciate its function within large enterprises, ensuring consistent functionality over time.
