Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.
