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Dell Secureworks OverviewUNIXBusinessApplication

Dell Secureworks is #3 ranked solution in top Managed Security Services tools. PeerSpot users give Dell Secureworks an average rating of 7.0 out of 10. Dell Secureworks is most commonly compared to Arctic Wolf Managed Detection and Response: Dell Secureworks vs Arctic Wolf Managed Detection and Response. Dell Secureworks is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
What is Dell Secureworks?

Dell Secureworks was previously known as Secureworks Taegis ManagedXDR.

Dell Secureworks Customers
Cycorp, Intelligence Ltd., MultiLing, 4Front Credit Union, Lone Star National Bank
Dell Secureworks Video

Dell Secureworks Pricing Advice

What users are saying about Dell Secureworks pricing:
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."

Dell Secureworks Reviews

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Network Consultant at a computer software company with 201-500 employees
Consultant
Leaderboard
Solution that is easy to setup and integrate and has streamlined the management of information across our networks
Pros and Cons
  • "This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
  • "This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."

What is most valuable?

This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable. 

What needs improvement?

This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end. 

For how long have I used the solution?

We have used this solution for six months. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution since it is cloud based and not an event based setup. Any product can be added as long as it is supported by the solution. 

How are customer service and support?

We get support for this solution locally and not directly from the Secureworks team. This is a new product and so there are some delays in receiving support when we have contacted the solution's team directly. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

The implementation was done in-house but we have used a MSP for feedback, monitoring and SOPs. 

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases. 

What other advice do I have?

The advantage of using this solution is that the setup is done quickly and can be done in-house. This solution is also cheaper compared to others on the market. It has allowed us to integrate compliance and monitoring into our systems. 

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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