CylancePROTECT Reviews

My clients have not had to contend with time-consuming false positives, nor have they had to worry about zero-day attacks, even for systems which have been off the network for months.

The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations.

I am also quite impressed with its ability to protect systems against zero-day threats due to the machine learning algorithm, which powers its database. Databases, as old as 2015, are able to accurately detect 2017-era threats, such as WannaCry and other ransomware.

The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems.

We have had a few machines experience potential problems with the CylanceOPTICS supplementary agent, but we have not narrowed down the issue as of yet. That is a total of two machines across over 100 deployed.

So far, no.

Customer Service:

10 out of 10. Customer service has been very responsive (going through a managed provider).

Technical Support:

10 out of 10. Technical support has been stellar (going through a managed provider).

Yes, I used and supported a previous solution, but changed, because of system performance impact, and management of the client-side activity databases. (The old solution had a slightly better GUI, but not enough to offset the other concerns.)

The initial setup was very straightforward.

1. Install agent on system, apply key, and device comes up in the portal.
2. Automatically apply monitoring policy.
3. Verify the baseline, and quarantine or whitelist all detected files.
4. Apply active policy.

Also, the installation did not require a reboot.

Implementation was conducted with support of the Managed Service Provider, who was top notch in their knowledge and support of the toolset.

We expect our ROI to be eight months, especially when taking into account the time spent with customers dealing with ransomware recovery over the past two years.

The initial endpoint cost may seem a little high (~$55/device/year), but when you look at the total peace of mind that the solution of Cylance endpoint protection provides, with no reboots for updates, and negligible performance impact, it is well worth it.

We evaluated Webroot, Symantec, Sophos, and Barkly.

We would encourage everyone evaluating endpoint protection solutions to run a 30-day pilot (minimum) in their own environments and with a representative set of devices. Be sure to test the management of the systems, including the policy management and whitelisting/exception management.

We are mainly using this solution on our desktop PCs. It provides endpoint protection.

What I like most about Blackberry Protect is that it's easy to deploy. As an end user, you won't need to do anything.

I find the price for Blackberry Protect expensive, so that's an area for improvement.

I've been using Blackberry Protect for over two years.

I find this solution stable.

Blackberry Protect is a scalable solution.

We previously used Symantec End-User Endpoint Security, but we switched to Blackberry Protect because of company policy.

We implemented this in-house through our IT team.

The license price for this solution could be better. It's on the expensive side.

We're on a yearly license for this solution. I'm not sure, but I believe there isn't any extra cost, apart from the license fee.

We evaluated Symantec End-User Endpoint Security.

I'm using the latest version of Blackberry Protect.

I'm not responsible for the actual setup and installation of this solution. It was our IT team who was responsible, but I believe that the setup and installation was straightforward.

For the deployment and maintenance of Blackberry Protect, we used three technical guys. They were all from IT and they provided support internally, which included support for Blackberry Protect, its license, etc.

We have 100 users of Blackberry Protect.

I didn't have the chance to contact the technical support team for this solution.

I'm recommending Blackberry Protect to other people who want to start using it.

Blackberry Protect is a good solution, so I'm rating it an eight out of ten.

We are currently using CylancePROTECT and CyclanceOPTICS.

Our primary use case is an anti-virus solution.

It is deployed globally throughout the organization.

Cylance is quite lightweight and does not require constant updates.

The Application Guard and ByteGuard are useful features.

The OPTICS component could be made more user-friendly with respect to giving people more information.

There are some issues that we have around our configuration, so I think that more training with respect to setup and configuration would be helpful.

I have been using Cylance for the past year and it has been in the organization for a couple of years.

This solution is very stable.

Cylance scales very well both on clients and servers. We have between 4,000 and 5,000 users.

I have not personally been in touch with technical support, but I know that when we have contacted them about anything in the past, they've been very responsive. Our account management team is very good, as well.

The company did use another solution prior to Cylance, but I don't know what it was.

The initial setup is very straightforward and the deployment took a few days.

We got a hold of the installation files and deployed them ourselves.

I think that the price we are paying is good for what it is. It could always be cheaper, but cheaper doesn't make it better.

Cylance is a product that I recommend trying. It is different from the traditional products that are out there like Symantec, McAfee, and Sophos.

This technology is very good, very stable, and we have great trust in it and what it delivers. They also do health checks from time to time and they help, which is useful.

This solution works well but there is always room for improvement. Nothing is perfect.

I would rate this solution an eight out of ten.

We use CylancePROTECT for endpoint Protection and EDR.

CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices.

The solution’s technical support could be improved.

I have been using CylancePROTECT for three years.

I rate CylancePROTECT an eight out of ten for stability.

Around 50 users are using CylancePROTECT in our organization.

I rate CylancePROTECT a seven out of ten for scalability.

We previously used CrowdStrike. We switched to CylancePROTECT because CrowdStrike was expensive.

The solution’s initial setup is straightforward.

To deploy CylancePROTECT, you install the agent, register it, and then apply the policy.

CylancePROTECT is an affordable solution. On average, it costs around $ 60 per device per annum.

CylancePROTECT is a cloud endpoint solution with AI technology. CylancePROTECT is deployed on the cloud in our organization.

I would recommend CylancePROTECT to other users.

Overall, I rate CylancePROTECT an eight out of ten.

In my company, we use the solution to protect Windows VMs and Ubuntu VMs because we provide and deal with a virtual private cloud for our customers. We use CylancePROTECT to provide endpoint protection to our customers.

There is nothing extraordinary about CylancePROTECT since it is similar to other endpoint security tools. There is a valuable feature of the solution is called CylanceOPTICS, which is worth mentioning.

Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.

When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.

I have been using CylancePROTECT for about a year. My company is a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten. I would lean towards giving the product's stability an eight out of ten.

It is a scalable solution, but the product has an issue with the dashboard. I need 3,000 licenses to have our own dashboard, which is an issue for us now. That's why I'm looking into CloudPoint. Scalability-wise, I rate the solution a five out of ten.

I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the technical support a six out of ten.

Neutral

I have previously used Advantech, with which I was not really familiar. I am getting comfortable with CylancePROTECT.

The initial setup of CylancePROTECT is very easy.

The solution is deployed on a private cloud or on-premises. My company prefers to use the cloud services of VMware.

The deployment process for the solution took less than a week.

I am unsure of the product's prices since I wasn't involved in my company's decision-making related to the product's pricing.

I am unsure why my company chose CylancePROTECT over other solutions. My company's higher management decided to use the tool.

Though the product is good, there have been some issues related to scalability and reporting. The product is not so bad that its rating should go below five on a scale of one to ten.

Overall, I rate the solution a seven out of ten.

My company uses CylancePROTECT as an antivirus solution, installed on each PC.

What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives.

An area for improvement in CylancePROTECT is its pricing, as it's a bit costly.

I've been using CylancePROTECT for three years.

So far, CylancePROTECT is stable. I've never had any problems with it in terms of stability.

CylancePROTECT was deployed for my company with two hundred users, but I'm unsure if it can be deployed for more than that number and if it would still be scalable.

I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so I'd give the support team a ten.

Positive

My company used Symantec before using CylancePROTECT, and it switched to CylancePROTECT because the update for Symantec was troublesome, plus it had some false positives. Symantec also couldn't detect some viruses, so the company decided to switch to a next-gen antivirus, such as CylancePROTECT.

The setup for CylancePROTECT was easy. You just had to do some clicking.

It took less than a month to deploy the solution, mainly three weeks, including installing tools on the endpoints.

An in-house team deployed CylancePROTECT for my company. I work for an IT company, so my company can do the deployment without help from an integrator or third party.

We've never calculated CylancePROTECT ROI.

My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten.

My company currently has two hundred CylancePROTECT users. That number could increase, but not significantly.

Two to three people took care of the deployment of CylancePROTECT.

I'd recommend CylancePROTECT to others looking into using it.

My rating for CylancePROTECT is eight out of ten.

The best use case is that it actually lifts off a lot of burden on customers, especially when they are deploying Cylance compared to other solutions. 

One of the best features of the solution is that it's easy to deploy. Second is the management part and the protection. It's way ahead of the other solutions compared to the signature-based one.

The base platform, the CylancePROTECT is a very good technology. If you upgraded that into a CylanceOPTICS, that will also help, however, CylancePROTECT itself can do a lot of protection.

There's a feature that they added called PERSONA. This is AI-based user behavior monitoring which is very useful.

It's straightforward to deploy.

If they can add more features on top of their Persona feature that would be ideal. It could also improve the UEBA feature of Cylance.

I've been working with the solution for around five years. I started using it around 2016.

As a cloud-based management platform, it's very stable. The version of the agent is very minimal in terms of updates. In terms of support, they have very broad support on several operating systems. The stability is quite high for this kind of solution.

It's a cloud-based management platform. It's very scalable. It's easy to ramp up the number of devices that you want to be managed by this kind of solution. It's highly scalable.

Our clients have actually upgraded and ramped up the number of licenses from the first time I deployed and introduced them to the solution. Most of our customers have expanded usage via the number of licenses they have.

I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the product it'll be much appreciated.

Neutral

I've also worked with CylancePERSONA over the past year or so. 

The initial setup is very straightforward. It's not overly complex. 

The management and maintenance is also very easy. 

What I've heard from my customers is that Cylance, in terms of pricing, is a bit higher compared to other prominent solutions like Kaspersky and Symantec, however, that's about it in terms of what I know about the product pricing.

I'm working in a distributor company and we are actually selling CylancePROTECT.

The primary platform is a cloud-based solution. It is managed in the cloud. The one on-premise is called the hybrid platform where you can also do management locally on your site.

The best way to see the solution is to try it out. Try it first before worrying about pricing and see if it will meet your needs and how it works for your business.

I'd rate the solution eight out of ten. They simply need to improve the SLA, the response, and the Persona feature. If they do, I would rate it higher. 

We put the product on all of our desktops and servers.

The solution has broken down the organization by taking down the network about six times in two years.

The most functional item that we use is the process to turn off the false flags that it causes.

They could improve on the false positives, reporting and whitelisting features.

For future releases, it would be helpful to have an easy uninstall button. The reason being, unless you connect the system to the internet, which you may not want to do, Cylance cannot be uninstalled easily. They claim it's practically impossible. If you have access to the online admin panel, it's very easy to uninstall Cylance. There is no easy way to uninstall locally. I have read online there is a convoluted way with a series of reboots and safety reboots that you could possibly do it locally.

I have been using it for about two years.

It is not stable. The solution has caused six crashes over two years, with one of them requiring us to rebuild all of our Windows 10 devices.

Scalability is pretty good. We have around 100 users using the solution. However, when we rebuild new desktops, we're not installing it on them.

We have used Symantec before and a MSSP came in with a package to help us get more secure, but it really was a failure.

The biggest issue we have with the product is it gives false positives.

Beware and work out a process to restore items that were deleted by false flags.

Work out a process to investigate any odd behaviour or troubleshooting tickets with open source software being even a small sub-component.

For the majority of installs, the Cylance is going to break because of the small sub-component that's open-source that is out of date. Always no matter what problem is happening, double-check to see if there were any flags in Cylance because it's probably going to be Cylance blocking something along the line. It will drive you nuts to work with your third-party technical support to track down an issue to then find out it was Cylance blocking one small facet of it.

Work out all those details with your Cylance team first, this way, whenever you have an issue, you can identify that Cylance is involved because it's involved in everything.

An example of an issue we were having was while we were trying to install a check scanner the install did not work. Cylance was blocking an old open source piece of software that comes from Kodak that you can't update because Kodak says it is the latest version of our installer for the check scanner. The installer for the check scanner includes the open-source piece of software from Kodak that's out of date. This causes the entire check scanner not to work, Cylance blocks the main installation because of the sub-installation of the open-source software.

Make sure your ducks are in a row so that you can detect when Cylance is causing an issue, report it and get it whitelisted. If you do not, you're going to spend an inordinate amount of time figuring out whether or not Cylance did something to block you, whitelisting and then more time justifying why you need it whitelisted.

I'm sure we were much more protected with it on, but the problem is if you're protecting me from my network being taken down, by taking my network down, you are not protecting it. For this reason, I rate CylancePROTECT a five out of ten.