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BlackBerry Cylance Cybersecurity vs Cortex XDR by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
30th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Cortex XDR by Palo Alto Net...
Ranking in Endpoint Protection Platform (EPP)
5th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
92
Ranking in other categories
Endpoint Detection and Response (EDR) (9th), Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (4th)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.3% compared to the previous year. The mindshare of Cortex XDR by Palo Alto Networks is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Cortex XDR by Palo Alto Networks3.7%
BlackBerry Cylance Cybersecurity1.1%
Other95.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
HectorRios - PeerSpot reviewer
Has detected high-risk threats effectively and provides strong behavioral protection
They did well with handling high-risk threats. I would rate Palo Alto support an eight or nine. I would give them an eight because in the majority of cases, we talk with local partners, and only in case of an emergency or a difficult issue, we jump to Palo Alto support. When we had that experience with Palo Alto support, it was nice service, but it was really difficult to get it. To jump from the partner to Palo Alto directly was challenging. I understand that it's part of the service, as the local partner just jumps up to Palo Alto support in case they need it. In some cases, when we faced an important issue, it was preferred to jump directly to Palo Alto to save time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"A user can continue to add endpoints and the solution will continue to perform well."
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"I like the AI and mathematical components that they use."
"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"​Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.​"
"The solution’s AI is its most valuable feature."
"The product's most valuable features are massive user and feature intelligence exploit detection."
"The live terminal is probably the best thing ever. It gives you the access to get straight onto any machine."
"The most valuable features are incident creation, policy-based protection, IP whitelisting, and device encryption. These are beneficial for endpoint and server security."
"The one feature of Palo Alto Networks Traps that our organization finds most valuable is the App ID service."
"I've found the solution to be highly scalable for enterprises."
"Best solution for avoiding security breaches, malware attacks, and other kinds of security issues."
"Cortex XDR's most valuable feature is its intelligence-based dashboards."
"The product's initial setup phase is very easy."
 

Cons

"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"I would say one thing that they might need to bring in is protection for mobile devices."
"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"The solution’s user interface could be improved."
"If they can add more features on top of their Persona feature that would be ideal."
"The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward."
"The solution should implement AI in the product."
"The solution needs better reports. I think they should let the customer go in and customize the reports."
"The solution should offer more dashboards and they should be better customized."
"The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons."
"The connection to the internet has not performed as expected."
"It would be good to have a better way to search for a file within the UI."
"Whenever the tool releases a new version when deploying the product across the organization, I feel like there are some disturbances in the CPU usage after upgrading the tool to the latest version."
"Cortex XDR could be improved with more GUI features."
"It's not an ideal choice for smaller businesses, as you need a minimum of 200 endpoints to even use the solution at all."
 

Pricing and Cost Advice

"The product cost is about $5, per user, per month."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"We pay our license on a yearly basis and have just renewed for two years."
"The monthly fee is $55 USD per user."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The license price for this solution could be better. It's on the expensive side."
"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."
"Compared to CrowdStrike, Cortex XDR is an expensive solution."
"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."
"Cortex XDR's pricing is ok."
"I don't recall what the cost was, but it wasn't really that expensive."
"I am using the Community edition."
"In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage."
"The pricing is okay, although direct support can be expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Government
8%
Comms Service Provider
6%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise18
Large Enterprise36
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface, applies behavioral-based endpoint protection and response, and includes risk-ba...
 

Also Known As

Blackberry Protect
Cyvera, Cortex XDR, Palo Alto Networks Traps
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
CBI Health Group, University Honda, VakifBank
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Cortex XDR by Palo Alto Networks and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.