CrowdStrike Falcon Complete Reviews

We use Falcon to protect the overall environment, including the client and the servers.

We've seen a tremendous improvement since implementing CrowdStrike Falcon. In the past few years, we were exposed to 30 different attacks, but now our environment is completely monitored, and everything is detected. It catches threats and attacks before they occur. We get more visibility across the environments than we've ever had before. When malicious activities are happening, we see the notifications immediately. It's a huge improvement over the response time of our previous solution.

We like the SOC teams that support the service. CrowdStrike has a huge SOC team that responds immediately when they discover any incident or risk in the environment. They conduct the forensic behind the tool, coordinating with our in-house team. 

We get an immediate response to threats and reporting about whatever actions are taken across the entire organization and the environment. Each system is reporting to CrowdStrike what happened behind the scenes. They have an impressive tool for monitoring and discovering what happens in every part of our systems.

I think the overall user experience for the operations team could be improved. The dashboard could be more effective, like Microsoft Defender. Microsoft worked on refining the user experience. The security monitoring tools could be simpler and more user-friendly. Integration with the application layer might be another area for improvement. 

We have used CrowdStrike Falcon for nearly a year.

A good indicator of the product's stability is the stability of the environment itself. The product is highly stable. 

We haven't expanded it, so I don't know what would happen if we tried. 

I rate CrowdStrike support 10 out of 10. They have a perfect support team. When we're working with technical support, it's like you are talking into a community, not just one person talking to you about incidents. You have a community supporting you.

Positive

We previously used Trend Micro Apex One. There were too many threats in our environment that went undetected, so we saw little value from Trend Micro. 

The portal is on the cloud, but there are on-prem agents. The deployment required about four or five people. It was straightforward and took about a week to cover all environments. Around three or four people are needed for maintenance. 

Although it's an expensive solution, we see a return because security is the top priority.

I don't know the details of the licensing, but Falcon Complete one of the most expensive solutions we have right now.

We looked at a few products, including Microsoft Defender. It's a good player in the game, and we believe Defender will be the next stage.

I rate CrowdStrike Falcon Complete 10 out of 10. I would recommend Falcon Complete to others. To those planning to implement Falcon Complete, I recommend cleaning the environment before installing the new product. You need to ensure every tool that was installed on the machines is removed.

We use this solution for endpoint and server protection.

The reporting for this solution could be improved. This would make it more proactive in showing what happens during enrolment.

This is a stable solution and we have not experienced any issues. 

This is a scalable solution and we have more than 100 PCs.

The technical support is good. All it depends on the rules you have in place for the engagement of support.

The initial setup is easy and straightforward. It is easy because we set it up for about 500 endpoints in two day or three days. 

We have experienced ROI using this solution. The value is clear when you are able to stop a ransomware attack or other threats. All the money that you put into this protection is the money you save by preventing a problem.

 We pay 40,000 euros to use this solution. 

The engagement rule of this solution is fundamental to its use.The rule you put in place can determine how effective this solution is for your business. 

I would rate this solution a nine out of ten. 

We are partners with CrowdStrike and implement CrowdStrike Falcon Complete for all our customers to help protect their environments against breaches and cyber incidents.

Our customers are switching to CrowdStrike Falcon Complete for several reasons. First, their current antivirus solutions are up for renewal. Second, they lack EDR capabilities, which limits their visibility into their security posture. This lack of visibility is a major challenge for them. Finally, they are seeking proactive threat hunting, a service their current Security Operations Center provider doesn't offer. Instead, they receive an unmanaged threat-hunting service, which they find inadequate.

CrowdStrike's Falcon Complete service simplifies endpoint security by using a single sensor we install on our devices. Once installed, CrowdStrike's managed services take care of everything, including monitoring, threat detection, remediation, and alert management. Our customers only need to handle adding new users or groups.

CrowdStrike Falcon Complete improves our ability to respond to and remediate cyber threats.

CrowdStrike Falcon Complete boasts AI-powered analytics that hold significant promise. While I haven't used it personally, we'll be implementing it with a few clients. Once their quarterly reviews are completed, we should gain valuable feedback. The generative AI capabilities seem comprehensive, which is positive for our needs.

The real-time threat-hunting capabilities stand out for us.

Falcon Complete incident response feature works in the background where a team at the threat center reviews the detections and automatically remediates the threats.

We're continually evolving our cybersecurity posture, and Falcon Complete has significantly improved our response time to cyber threats.

We don't have an in-house SOC team so Falcon Complete has been crucial in helping with threat detection and resolution.

Overwatch is the most valuable feature of CrowdStrike Falcon Complete.

Threat hunting is the most valuable feature for strengthening our cybersecurity posture.

I would like to see CrowdStrike Falcon Complete XDR integrate more effectively with other technologies. 

I have been using CrowdStrike Falcon Complete for a few months.

CrowdStrike Falcon Complete is extremely stable.

I would rate the scalability of CrowdStrike Falcon Complete ten out of ten.

The technical support is excellent.

Positive

Before our partnership with CrowdStrike, we offered Trend Micro, McAfee, and Symantec products. We transitioned to CrowdStrike Falcon Complete due to its ideal alignment with our customer needs and its inclusion of threat hunting and cyber insurance within the service package.

The initial deployment is straightforward. We integrated with ADR in SCCM and pushed all the software agents on all the machines. The deployment required two people.

We have seen a return on investment with CrowdStrike Falcon Complete.

I would rate CrowdStrike Falcon Complete ten out of ten.

CrowdStrike Falcon Complete is a managed service so it does not require maintenance from our end.

I recommend CrowdStrike Falcon Complete to others.

We use Crowdstrike for monitoring. The Department of Homeland Security's SOC is managing it, so I like it better than Carbon Black because we don't have to provide any support for it.

Crowdstrike provides us with some peace of mind knowing we're secure.

Crowdstrike has better support than Carbon Black.

Crowdstrike could be cheaper. It's pricier than Carbon Black.

I have used CrowdStrike for nearly a year.

I rate Crowdstrike Falcon Complete eight out of 10 for affordability. 

We started using Crowdstrike and Carbon Black at the same time. We've beend doing a simultaneous test to see which one we like better. 

I rate CrowdStrike Falcon Complete nine out of 10. I deducted one point because of the price, which is the only thing I don't like about it. 

This is their XDR/MDR service offering. Basically, we used it as our endpoint EDR software. We also leveraged their MDR services to outsource any SOC duties for threat detection and containment. 

We used it in conjunction with LogicHub to have some SOAR capabilities for specific use cases in our environment, which was very useful. It really reduced time for our analysts to do simple detections or things that are triggered for basic automation rules based on a threat instance. 

We used it as a vulnerability dashboard for endpoint management. We deployed the agent in 95% of our endpoints.

It worked much better as an endpoint management tool, like for vulnerability management to track vulnerabilities. It's more about trust and verification rather than relying on the IT Ops team to give us regular reports on the vulnerabilities on the endpoints. 

We relied on the CrowdStrike system to provide evidence to the IT Ops team for patching things that were not really patched. It really worked well for third-party patch management. It's not labeled for that use. However, it worked really well and really helped our patch management initiative with 24/7 coverage for all our endpoints.

We used the quarantine feature as well a few times. We did a trial for it. 

As an end-point solution, nothing beats it, to be honest.

Their threat intelligence is very good. Their MDR response time and the SLAs they have with their MDR SOC team are very good and responsive. Those two have saved us from breaches a few times in my previous role, so it's proven pretty valuable.

The only thing is you have to pay for it, and it's on the expensive side. That's the one thing with any of these services. It also rates highly on the Gartner scale, so obviously, pricing is a bit high.

Their agent is a bit finicky for Mac devices. It works great once you get it working, however, it is a bit finicky to get it deployed across the board. It's not CrowdStrike's fault for the Mac thing, it's just the way Mac is, even though it's not a big concern. 

Their UI is a bit noisy. They have too many sections and they have too many components. It's hard to get all that data into one dashboard, and Falcon Complete has multiple dashboards. It gets a bit cumbersome, that's the only area I would focus maybe a little bit.

Other than that, we didn't really hit any roadblocks, to be honest.

I used it in my previous role for about three and a half years.

The stability is very good. 

Scaling is very easy. We had over 4,000 systems, and we had them installed in AWS servers. Scalability and installation-wise, it is super easy.

Support has been very good.

Positive

I've also used Sophos, those guys are very similar.

Installation is very easy.

Once it's installed, we have a team of four that can handle maintenance duties. SOC operations and IT operations can handle deployment and maintenance tasks. 

IT Ops helps with the installs and they do some of the installs themselves.

I cannot recall the exact pricing of the solution. 

The pricing is fair for what it is. They do provide good service, and the threat intelligence engine is really awesome. I would rate them 4.5 out of five in terms of affordability.

We are just customers and end-users.

What you have to do with any type of endpoint management solution is look at the effort that's required to deploy any solution. I'd recommend new users do a POC for sure in the beginning. And then, based on the POC, always try to negotiate pricing. Definitely do as long as a POC as you can, proof of concept, and see if the solution meets your environment's needs.

I'd rate the solution a nine out of ten.

Our customers use it, but we deliver the services. We use it for advanced endpoint protection capabilities and threat-hunting capabilities. We use it for data lakes and repositories to reduce the cost and computational efforts for submitting or uploading in the cloud.

By implementing CrowdStrike Falcon Complete, we wanted to improve the visibility of our operators, analysts, and engineers. We wanted to be more efficient in our operations. Instead of finding information themselves, they can use the platform to find the information automatically.

Its benefits can be seen from the beginning. It is super easy in terms of deployment, and it works perfectly with the human resources and the stack of technologies that our clients have.

Partner support is beneficial. They are a trusted partner. They plan to continue in the market by themselves. They are not expecting somebody to purchase them. It helps to build confidence with the clients, and we can trust that nothing will change in that aspect.

They continue to improve their threat-hunting capabilities, which is important for me because there are more and more advanced threats, such as zero-day attacks. If we combine these threat-hunting capabilities with endpoint detection, we have an extra layer of response. It is super strong for us. We have different agents: one for detection and monitoring and the other one for the preventing aspect, which means threat hunting and response. I can combine the telemetry for threat hunting and monitoring and respond properly.

They are working hard to continue and enhance their labs for identifying new threats and malware. They are continuously labeling them with fancy names for marketing, but they are super helpful and useful because malware and attacks are labeled as per what is happening in specific industries or at specific locations. They give you an overall idea about what is going on not only in your country but also all over the world, and more specifically, in the industry you are working with.

The team of Falcon Complete works around the clock and does monitoring around the clock. It is quite good because it is a solution that combines monitoring and response, and at the same time, it labels all the threats in the world. They are super helpful in managing the threat exposure that companies face on a daily basis. 

The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see. Five or six years ago, we were just focusing on the infrastructure. They, for sure, have better coverage for the supply chain devices or assets that are in the environment of the clients. We have better coverage of third-party vendors, and we have more visibility and more interactions with those third-party vendor solutions.

Some features can be enhanced or improved. For example, there can be more integration capabilities.

There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action. Having an overview in a mobile phone would be super helpful for the administrators because everybody has a mobile phone nowadays.

I have been working with CrowdStrike Falcon Complete for four years.

It is stable. It is 90% compliant with what they promised.

It is scalable.

Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources locally.

Neutral

I am not involved in its deployment, but it can be deployed on-premises and on the cloud. The cloud provider depends on the client's preference. We do not have any issues.

It is expensive, but looking at the capabilities that it brings, it is reasonable.

There are no additional costs to the licensing costs. If you increase the number of licenses, support is included.

I would rate CrowdStrike Falcon Complete an eight out of ten.

The solution did a good job of preventing ransomware. It is used for behavioral analysis. For instance, if something appears to be suspicious then the solution blocks it.

If someone is using the old Microsoft Office and the system is not updated then CrowdStrike takes action on behalf of the operating system. So it is not only going above the application level but also the operating system level.

The analysis of the investigation of the incident could be easier. Offline scanning can be included in the next release. 

Moreover, Crowdstrike should think about making the price cheaper.

I have been using it for one year.

It is a stable solution.

The solution is scalable. Presently, in the company, there are three hundred users, and in the group, there are one thousand users.

The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike working for us; it is called the watch service. 

We also subscribe to EDR Plus watch service. So we have a team from CrowdStrike always monitoring things before it happens.

Previously, I used Carbon Black EDR for three years, and I was a very happy user, but their technical support was not very relevant, so I switched.

The initial setup was straightforward. The deployment took around two weeks. We have only one engineer helping with the deployment.

There has been a Return on Investment. We have been working with two incidents, and the support team was really helpful from their side.

We need to pay a yearly subscription fee, which is expensive compared to others.

Anyone using CrowdStrike should ensure that they have the watch service. Though I do not remember the name of the service, it says Crowdstrike engineers are also monitoring.

I rate the solution a nine out of ten.

The most valuable features of CrowdStrike Falcon Complete are the modern and intuitive capabilities, and because it is cloud-based it is much easier to adopt and roll out to the environment.

I have been using CrowdStrike Falcon Complete for approximately one year.

CrowdStrike Falcon Complete is a stable solution.

The scalability of CrowdStrike Falcon Complete is good.

We have approximately 1,000 users using this solution in my company. We have plans to increase our usage.

The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could improve by increasing their knowledge.

I rate the support from CrowdStrike Falcon Complete a four out of five.

Previously used Symantec Endpoint Protection. We switched to CrowdStrike Falcon Complete because we had a lot of real threats that passed through the antivirus and at the same time, we were not getting the right technical support from Symantec.

The setup of CrowdStrike Falcon Complete was easy. We have not yet completed the full implementation, it is still ongoing and we hope to finish it in two to three months. 

We had some initial proof of concept and did it on test PCs and test servers. We are moving it into production. We are doing small steps every week.

We had support from CrowdStrike Falcon Complete available during the implementation.

I rate CrowdStrike Falcon Complete an eight out of ten.