ConnectWise Manage pros and cons

I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status.

The initial setup isn't too difficult.

I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.

Contains every feature that a VAR or MSP would want.

All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen.

The product has been pretty stable so far.

The search function is really good. To have a single place where we have the account information stored is probably most valuable.

We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process.

It handles ticketing pretty well, and it's not something I have many critiques for.

It's a nice ticketing system.

All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous.

A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working.

If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.

Has a very outdated 90s interface and not all features are accessible via the mobile app.

ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics.

The custom reporting needs to be improved.

There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options.

It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient.

Sometimes it is a little bit slow, which is the only complaint I have about it.

The tracking inventory or the way it tracks the products is not very good.