IT Central Station is now PeerSpot: Here's why

ConnectWise Manage Pros

Joe Reagan - PeerSpot reviewer
Help Desk Manager at MYERS NETWORK SOLUTIONS
I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status.
View full review »
GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
The initial setup isn't too difficult.
View full review »
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.
View full review »
Buyer's Guide
ConnectWise Manage
August 2022
Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.
TN
Vice President International Business Development at a tech services company with 11-50 employees
Contains every feature that a VAR or MSP would want.
View full review »
Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen.
View full review »
Tom Cross - PeerSpot reviewer
President at Fairoaks IT
The product has been pretty stable so far.
View full review »
DL
Solution Architect at a security firm with 201-500 employees
The search function is really good. To have a single place where we have the account information stored is probably most valuable.
View full review »
Rick Maiolo - PeerSpot reviewer
Director of Business Development at FrontBlade Systems Inc.
We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process.
View full review »
BP
Network Administrator at a computer software company with 11-50 employees
It handles ticketing pretty well, and it's not something I have many critiques for.
View full review »
RB
IT Support Specialist at a tech services company with 11-50 employees
It's a nice ticketing system.
View full review »

ConnectWise Manage Cons

Joe Reagan - PeerSpot reviewer
Help Desk Manager at MYERS NETWORK SOLUTIONS
All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous.
View full review »
GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working.
View full review »
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.
View full review »
Buyer's Guide
ConnectWise Manage
August 2022
Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.
TN
Vice President International Business Development at a tech services company with 11-50 employees
Has a very outdated 90s interface and not all features are accessible via the mobile app.
View full review »
Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics.
View full review »
Tom Cross - PeerSpot reviewer
President at Fairoaks IT
The custom reporting needs to be improved.
View full review »
DL
Solution Architect at a security firm with 201-500 employees
There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options.
View full review »
Rick Maiolo - PeerSpot reviewer
Director of Business Development at FrontBlade Systems Inc.
It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient.
View full review »
BP
Network Administrator at a computer software company with 11-50 employees
Sometimes it is a little bit slow, which is the only complaint I have about it.
View full review »
RB
IT Support Specialist at a tech services company with 11-50 employees
The tracking inventory or the way it tracks the products is not very good.
View full review »
Buyer's Guide
ConnectWise Manage
August 2022
Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.