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TSFactory RecordTS vs UserLock comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

TSFactory RecordTS
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
User Activity Monitoring (7th)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (29th), Access Management (34th)
 

Mindshare comparison

TSFactory RecordTS and UserLock aren’t in the same category and serve different purposes. TSFactory RecordTS is designed for User Activity Monitoring and holds a mindshare of 6.1%, down 10.8% compared to last year.
UserLock, on the other hand, focuses on Authentication Systems, holds 1.1% mindshare, up 1.1% since last year.
User Activity Monitoring Mindshare Distribution
ProductMindshare (%)
TSFactory RecordTS6.1%
Proofpoint Insider Threat Management18.0%
Idira Privileged Access Manager15.9%
Other60.0%
User Activity Monitoring
Authentication Systems Mindshare Distribution
ProductMindshare (%)
UserLock1.1%
Microsoft Entra ID5.6%
Okta Platform4.6%
Other88.7%
Authentication Systems
 

Featured Reviews

it_user763545 - PeerSpot reviewer
Systems Analyst
Utilize support for installation. They are quick to respond, and quick at getting to the bottom of issues.
Not really. When following the written instructions, it goes pretty smoothly. Sequencing of the products needed for IE: * The database * The dashboard * The licensing server. It is intuitive, but spread throughout the instruction manual. For instance, you have to change the password for the Records service, and it is on a last page. Just read through the whole manual.
it_user1816350 - PeerSpot reviewer
IT Manager at Xcel Mechanical Systems
The user login insights are helpful
We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have used the Remote Desktop Protocol (RDP) and Citrix session recording features, and have found them to be extremely valuable."
"Customer Service: Excellent; attentive, acquainted with networking environments, and seems to be genuinely interested in getting us the right solution at the right price."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"A built in utility that alerts when connections are made, either via RDP or ICA."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"We went with subscription licensing. It paid off big time for us as we installed the V.3, and just received V.4 without paying for the upgrade."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Overview

 

Sample Customers

BASF, Cerner, Covance, Credit Suisse, Fiserv, GE Healthcare, ING, International Culinary Center, Mitsubishi, Shell, Siemens, Swift, Spectrum, Tyson
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Amazon Web Services (AWS), Idira by Palo Alto Networks, Proofpoint and others in User Activity Monitoring. Updated: October 2026.
920,336 professionals have used our research since 2012.