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Idira Privileged Access Manager vs TSFactory RecordTS comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Idira Privileged Access Man...
Ranking in User Activity Monitoring
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
230
Ranking in other categories
Enterprise Password Managers (2nd), Privileged Access Management (PAM) (1st), Mainframe Security (1st), Operational Technology (OT) Security (3rd)
TSFactory RecordTS
Ranking in User Activity Monitoring
7th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the User Activity Monitoring category, the mindshare of Idira Privileged Access Manager is 13.4%, up from 13.0% compared to the previous year. The mindshare of TSFactory RecordTS is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Activity Monitoring Mindshare Distribution
ProductMindshare (%)
Idira Privileged Access Manager13.4%
TSFactory RecordTS7.2%
Other79.4%
User Activity Monitoring
 

Featured Reviews

Singaravelu C - PeerSpot reviewer
CyberArk Engineer at Tata Consultancy
Provides full visibility into user activity and ensures secure end-to-end access across critical systems
In CyberArk Privileged Access Manager, I see room for improvement as I am working in the on-premises networks, and now we are also having the cloud-based PAM. So there, everything is maintained by the CyberArk Privileged Access Manager team, and we are only maintaining the PSM servers. So it is already upgraded from the on-premises network to the cloud network. If you ask me what we can implement beyond that, I just need a few minutes to think about what new things, because it is already an end-to-end security on-premises itself. Now, when it comes to PCloud, Privileged Cloud, it is more secure than the on-premises networks because most of the things are handled using the cloud itself. So it is an already upgraded version; we do not need to implement something new. But if you think in that way, we can have a chance to implement our things. If anything could be improved in CyberArk Privileged Access Manager, I think we could build a small agent AI in my team, we could give access to these logs—the Vault logs, PSM logs, and CPM logs. Whenever the system is going down, the AI will automatically check. If we actually implement agent AI in CyberArk Privileged Access Manager, it will check the logs, and if any errors are coming, it automatically triggers alerts and gives the solution. That is the best improvement I can think of because these days, most things are done by agent AI. So if we also implement this agent AI in CyberArk Privileged Access Manager, we can add more features.
it_user763545 - PeerSpot reviewer
Systems Analyst
Utilize support for installation. They are quick to respond, and quick at getting to the bottom of issues.
Not really. When following the written instructions, it goes pretty smoothly. Sequencing of the products needed for IE: * The database * The dashboard * The licensing server. It is intuitive, but spread throughout the instruction manual. For instance, you have to change the password for the Records service, and it is on a last page. Just read through the whole manual.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."
"I primarily use the solution to record any actions taken on specific important targets, allowing management to look at actions and play them back to see what was done within the environment."
"Security is the solution's most valuable feature. As far as I know, this solution is the most secure system of this class on the market today, even considering another management system like Fudo Security, which we also use. The integration capabilities are very good; it helps strengthen our overall security."
"The benefit of it is it's stable, it's old-school, it just works."
"We are maintaining compliance in PCI, SOX and HIPPA, which is a big thing. Auditors really like it, and it has made us stay compliant."
"The support is always very responsive, accurate, and complete in their solutions."
"I'm no longer the product owner for PAM, but I can say that the most useful feature is the vault functionality, which keeps all your passwords secure in a digital vault."
"It has helped us with our adoption with other teams, and it has also helped us to integrate it at the ground level."
"We have used the Remote Desktop Protocol (RDP) and Citrix session recording features, and have found them to be extremely valuable."
"Customer Service: Excellent; attentive, acquainted with networking environments, and seems to be genuinely interested in getting us the right solution at the right price."
 

Cons

"As a customer, I might need a plugin for a specific product, or an application, and CyberArk might have already worked with some other client on it. There has to be some platform where it is available for everybody else to go and grab it, instead of my having to reinvent the wheel."
"The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future."
"Sometimes they didn't always offer, for the less critical issues perhaps, a quick, easy, how-to-implement-it solution."
"The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers."
"The challenge with the product is pricing since it's expensive. It also needs to improve the customization. We encountered some stability issues as well."
"It could be more user-friendly. Sometimes I encounter issues, and I do not know what the issue is."
"My impression of their technical support team is that it is very bad. The support team's response time is quick, however, the resolution process takes too long."
"Initially, there was a lot of hiccups, because there were a lot of transitions due to manual installations."
"A built in utility that alerts when connections are made, either via RDP or ICA."
 

Pricing and Cost Advice

"The price of CyberArk Privileged Access Manager could be less expensive."
"Cost efficiency is the number one thing that can be improved in my mind. This would change lots of companies minds on purchasing the product."
"I'm a technician so I don't handle the licensing for CyberArk Privileged Access Manager, but I know that the price for the core license is about €140 per year. There's another type of license, the external vendor license, and that's about €600 and you can manage twenty devices. From what I know, the price for one device in a subscription is about €65 per year. You can buy the CyberArk Endpoint Privilege Manager too, or you can buy some other application or application license with CyberArk Privileged Access Manager, but all other features, such as the Analytics Server is included in the basic CyberArk license. With WALLIX, you need to buy separate licenses for the features."
"Pricing is quite high and it could be improved."
"Pricing and licensing depend on the environment."
"Compared to other solutions, it is costly."
"Previously, the pricing was very meager. They started publicizing and advertising the solution, growing CyberArk, as an organization. They also changed their pricing with that growth, e.g., the pricier the product, the more people who will purchase it."
"The pricing is slightly higher compared to other solutions, but it is reasonable because there are better security features."
"We went with subscription licensing. It paid off big time for us as we installed the V.3, and just received V.4 without paying for the upgrade."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise42
Large Enterprise175
No data available
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
My thoughts on the pricing of CyberArk Privileged Access Manager depend entirely on the vendors' requirements. If they want their things to be secure, they have to spend accordingly. We have four t...
What needs improvement with CyberArk Privileged Access Manager?
I believe account discovery and rolling support need to be improved. Account discovery is important when integrating with other systems, as other PAM solutions can perform account discovery and onb...
Ask a question
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Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
BASF, Cerner, Covance, Credit Suisse, Fiserv, GE Healthcare, ING, International Culinary Center, Mitsubishi, Shell, Siemens, Swift, Spectrum, Tyson
Find out what your peers are saying about Idira by Palo Alto Networks, Amazon Web Services (AWS), Proofpoint and others in User Activity Monitoring. Updated: September 2026.
913,630 professionals have used our research since 2012.