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Torq vs Vulcan Cyber comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Torq reduced alert handling time, increased efficiency and ROI, leading to customer satisfaction and renewal interest due to competitive pricing.
Sentiment score
8.9
Vulcan Cyber significantly reduces time and resource usage, enabling quicker task completion and faster inter-team notifications.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
By the time we officially bought Torq, we already had two workflows that were very helpful to us.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It pretty much took until we got to our first renewal where we said that this is the value we see, this is the things we want more, but that is the first place where we said we are happy enough that we want to renew.
Information Technology Specialist at a media company with 201-500 employees
With our vulnerability management platform, I used to get reports weekly, but with Vulcan Cyber, I get them daily.
Senior Analyst at a tech vendor with 10,001+ employees
Our security team probably spends 15 minutes instead of two hours daily notifying the teams.
Technical Architect at a manufacturing company with 10,001+ employees
 

Customer Service

Sentiment score
7.0
Torq's customer service is praised for quick, knowledgeable support, resolving issues effectively within 24 hours with minimal formal contact.
Sentiment score
6.5
Vulcan Cyber offers responsive support with good communication, but faces challenges in latency, integration delays, and feature request visibility.
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Nine out of ten times, they give me a solution even if it is not the solution I wanted, and I still can get to the result.
Information Technology Specialist at a media company with 201-500 employees
We do not necessarily have visibility of when those feature requests are going into the development pipeline.
Head of Cybersecurity at a healthcare company with 1,001-5,000 employees
It would enhance my experience if Vulcan informed customers of forthcoming maintenance or changes that might cause website downtime.
IT Consultant at a tech vendor with 10,001+ employees
Their technical support team is very good, knowledgeable, and helpful.
Works at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.4
Torq excels in scalability, supporting large teams and adapting efficiently, despite the no-code automation's inherent web interface limitations.
Sentiment score
7.6
Vulcan Cyber efficiently scales with diverse environments, integrating multiple data sources, handling high volumes, and earning positive ratings.
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding the ability of the solution to grow in your work environment, if it is scalable, if it fits your business requirements, and if there is room to scale up, the answer is yes, for sure.
Global IT Director at OpenWeb
We have a lot of assets under management, and it effectively scales up to accommodate hundreds or even thousands of assets.
IT Engineer at a tech services company with 10,001+ employees
I'd rate the scalability ten out of ten.
IT Engineer at a computer software company with 51-200 employees
I would rate it ten out of ten for scalability, as integration with multiple connectors is possible without exceeding licensing limits.
Technical Architect at a manufacturing company with 10,001+ employees
 

Stability Issues

Sentiment score
5.4
Torq generally performs stably with minor bugs and glitches, but overall user satisfaction remains high without significant disruptions.
Sentiment score
7.0
Vulcan Cyber is generally stable, scoring high on stability, with minor UI issues and occasional communication lapses.
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
I would rate Torq's product stability at eight, acknowledging that there are bugs, glitches, and downtimes.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
It would be better if Vulcan notified me, the customer, about upcoming maintenance or changes, indicating when the website might be down.
IT Consultant at a tech vendor with 10,001+ employees
The product's stability is commendable, with no noticeable lags or slowness.
Technical Architect at a manufacturing company with 10,001+ employees
I would rate it a nine out of ten in terms of stability.
IT Engineer at a tech services company with 10,001+ employees
 

Room For Improvement

Torq requires improvements in AI features, error handling, data handling, and workflow navigation for enhanced usability and reliability.
Vulcan Cyber users seek improved connectors, performance, simplified UI, better integration, enhanced reporting, and more effective data management.
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
From an engineering perspective, I think more error messages and error handling information for our engineering team would be very helpful.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
If a step is failing, the system could try to autocorrect it with AI or open a ticket from the workflow itself.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
It would be beneficial if the platform allowed remote access to devices for immediate remedies.
IT Engineer at a tech services company with 10,001+ employees
Providing real-world examples of how to construct a ticket format for Jira, Azure DevOps, or ServiceNow with specific examples would help us understand how it might work in our environment.
Head of Cybersecurity at a healthcare company with 1,001-5,000 employees
Having it more customized or providing more customization options for me would be beneficial.
IT Engineer at a computer software company with 51-200 employees
 

Setup Cost

Enterprise buyers find Torq's pricing high but worthwhile due to its modernization, automation, and strategic investment value.
Vulcan Cyber is affordably priced but lacks some features, leading to cost-effectiveness questions despite competitive enterprise appeal.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
For our use case, the solution is lacking some features, and the cost savings don't make it worth it.
Head of Cybersecurity at a healthcare company with 1,001-5,000 employees
 

Valuable Features

Torq enhances productivity by streamlining workflows, integrating systems, and utilizing AI for efficient SecOps and API management.
Vulcan Cyber integrates data for comprehensive risk insights, offering intuitive interfaces, customization, and efficient vulnerability management with strong support.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
It offers a comprehensive view of the assets and their associated vulnerabilities, which aids in assessing and mitigating threats.
IT Engineer at a tech services company with 10,001+ employees
The automation capabilities using the Vulcan API platform or the API feature allow me to easily automate scripts and reports and schedule them.
Senior Analyst at a tech vendor with 10,001+ employees
Instead of having 100 vulnerabilities and not knowing how to prioritize and assign all your FTEs there, you now have only ten that you know you need to fix, and you're assigning the right number of FTEs.
IT Engineer at a computer software company with 51-200 employees
 

Categories and Ranking

Torq
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (5th), AI-SOC (3rd), AI-Powered Security Automation (2nd)
Vulcan Cyber
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Vulnerability Management (24th), Risk-Based Vulnerability Management (10th), Cloud Security Remediation (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Torq is designed for AI-Powered Security Automation and holds a mindshare of 31.5%, down 40.6% compared to last year.
Vulcan Cyber, on the other hand, focuses on Vulnerability Management, holds 0.6% mindshare, up 0.5% since last year.
AI-Powered Security Automation Mindshare Distribution
ProductMindshare (%)
Torq31.5%
Tines32.7%
Blink Ops12.5%
Other23.299999999999997%
AI-Powered Security Automation
Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber0.6%
Wiz6.4%
Tenable Nessus4.9%
Other88.1%
Vulnerability Management
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
reviewer2649297 - PeerSpot reviewer
Technical Architect at a manufacturing company with 10,001+ employees
Streamlines prioritization but reporting needs enhancement
There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges. The inability to download specific asset details directly from the Power BI portal is a drawback, particularly for non-technical users, though it provides high-level executive summaries. The reporting model should be enhanced so that we have the flexibility to download. We have requested a few features, and they are open to accepting those requests. It needs ITSM improvements. It has out-of-the-box integration with ServiceNow, but the customer is using BMC Helix ITSM. We would like an integration with BMC Helix ITSM. When uploading CSV files without an out-of-the-box connector, duplicate entries for assets occur. We have already reported this to them, but we are not sure when they will fix it. It will significantly benefit if we can directly upload business context information from CMDB without manual merging efforts. It can also have automatic remediation capabilities through SCCM or something else.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
26%
Construction Company
8%
Manufacturing Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business1
Large Enterprise10
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. For example, we have MCP that we are working with our cloud security platform, and...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is get into Torq, review all the open cases and incidents, understand their severity,...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered all our questions. It really helps us to receive the best solution for our SOAR. ...
What is your experience regarding pricing and costs for Vulcan Cyber?
I don't deal with the pricing of the solution. I'm not a part of that department.
What needs improvement with Vulcan Cyber?
One area for improvement is clarity in the results column of vulnerability reports. Currently, the path where the vulnerability lies is not clear, so Vulcan needs to work on specifying the correct ...
What is your primary use case for Vulcan Cyber?
I have been using the solution for more than six months. Essentially, any reporting I do for our internal Internet assets involves using Vulcan. The primary use of Vulcan is extracting the reports,...
 

Comparisons

 

Interactive Demo

 

Overview

 

Sample Customers

Information Not Available
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
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