"When it comes to hybrid work it's pretty effective. We've got the agents. We can protect people inside our building and, when they're using their laptops out in the field, they're still protected. It's working well."
"Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business within a business day. It is pretty simple and straightforward to install and configure. Its remit is reasonably clearly defined. When you look at solutions like Darktrace and Carbon Black, the mission objective isn't as clearly defined. Cisco Umbrella, Sophos Central, or some of the other solutions have a more standardized approach to antivirus, which includes enhanced response from the machine learning or deep learning perspective."
"I haven't found any issues related to latency or any other issue."
"The single-pane-of-glass management is very important. We have a very small team. We can't spend a lot of time going from product to product to product to either investigate or set up policy. We need to have one place that we can go to and set everything up."
"Some clients only want DNS security, while others want more of the advanced features that it has available."
"The user interface is great. It's very easy to tailor to our client's environment and needs."
"I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security."
"There is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing."
"Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working."
"The web content filter is the most valuable feature."
"One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features."
"The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."
"The web filtering is the most valuable feature. The OTG client was the determining factor."
"Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware."
"It has been easy to understand and use the customization options provided by WebTitan."
"It has been easy to understand and use customization options provided by WebTitan."
"The security of Trend Micro Web Security is good."
"It's a stable solution."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"It's a very stable solution."
"Threat protection solution with good stability and scalability. Installation is straightforward. Support for this product is good."
"I would like to see more integrability with other products."
"The price could be better. The price is definitely a bit high, but we have to pay a premium for Cisco products."
"They need to improve analytics so they report on more of the specifics of user activity."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"The pricing could always be a little bit better."
"Data reporting could be improved."
"There are some situations where we would like to block things for specific user groups. I know that Umbrella does that, but it's not that easy.... when you want a specific task for specific rules and policies for user groups, you have to go three levels down in the menu, and it's hard to find where you do that task."
"I feel that the application needs other characteristics that are available with other applications in the market."
"The documentation could always be better. That's true for any organization."
"It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it."
"I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are."
"The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API."
"One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that."
"There were a few little glitches in the beginning when rolling out the client app that resides on laptops."
"WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ."
"I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond."
"Setup isn't very straightforward. You must have a certified technical engineer."
"The installation is a little bit complex."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
"I would like to see better scalability and better performance."
TitanHQ WebTitan is ranked 3rd in Secure Web Gateways (SWG) with 13 reviews while Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 5 reviews. TitanHQ WebTitan is rated 9.4, while Trend Micro Web Security is rated 7.2. The top reviewer of TitanHQ WebTitan writes "User-friendly, customizable, and fairly priced". On the other hand, the top reviewer of Trend Micro Web Security writes "Provides stable and scalable threat protection with good technical support, but it needs to be more comprehensive". TitanHQ WebTitan is most compared with Zscaler Internet Access, Forcepoint Secure Web Gateway, DNSFilter, Barracuda Web Security Gateway and Webroot DNS Protection, whereas Trend Micro Web Security is most compared with Zscaler Internet Access, Forcepoint Secure Web Gateway, Netskope Next Gen Secure Web Gateway, Fortinet FortiGate SWG and Infoblox Advanced DNS Protection. See our TitanHQ WebTitan vs. Trend Micro Web Security report.
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