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Thales SafeNet Trusted Access vs Tools4ever HelloID comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Sponsored
Ranking in Single Sign-On (SSO)
5th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
176
Ranking in other categories
Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (7th)
Thales SafeNet Trusted Access
Ranking in Single Sign-On (SSO)
19th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (25th), Access Management (28th)
Tools4ever HelloID
Ranking in Single Sign-On (SSO)
18th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (27th)
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
reviewer1719510 - PeerSpot reviewer
Regional Sales Manager at a tech services company with 10,001+ employees
Great validation and integrity features of the endpoint
Our primary use case of Safenet is for cybersecurity incidents, particularly for remote users.  I'm the customer sales leader and a key account manager and we are customers of Thales.  The validation and integrity features of the endpoint are great. Whether you're using a Mac OS or other operating…
A flexible solution for application management, and facilitated centralization of our IAM
We use HelloID for ourselves and clients, so we need to manage a lot of client environments at once. Functionality to manage this situation is not yet available. When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For me, the biggest return on investment when using Cisco Duo is my time."
"The feature of Cisco Duo that I value the most is that it's easy to use; it monitors all our devices to ensure everything is updated before we're given access to those applications."
"Since Duo Security provides a single place to log in for our SaaS applications, we don't have to manage user accounts and remember passwords for each specific application."
"Cisco Duo has improved my operational efficiency and reduced costs in IT support, as we do not really hear anything from the end users unless it is not working for them, because it is really easy to use; they just get a pop-up, press the button, and that is all they are using it for."
"The feature of Cisco Duo that I prefer the most is the policies, being able to control what we need to within the policies. You can get pretty granular."
"Cisco Duo has positively impacted our organization by improving our overall access security by adding an extra layer of protection beyond passwords."
"Overall, it meets all my needs, including price point, and I've been very happy with it."
"The ability for users to authenticate via phone, from any random phone number, has been very helpful for managing a distributed workforce. Using it across a distributed network for securing access to our applications is big for us."
"The interface is easy to use."
"Right now, we only have a small use case for the product, however, it has performed well."
"The validation and integrity features of the endpoint are great."
"I recommend this solution because it protects information."
"The solution is simple to use."
"This solution helped us with centralizing our IAM; it was spread out over many places, and now we can easily control who has access to which client or client application."
"By giving users the ability to fully manage their own workspace, while still being able to monitor and administer such actions, we can focus on new-business and projects as we like."
"The most valuable feature is the option to use SSO from different sources such as Microsoft AD, ADFS, Azure AD, SAML, form-based, etc."
"The Single Sign-On capabilities are endless and we haven't found a single app so far that couldn't be set up for SSO."
"The thing we like the most is that this software is so easy to use; you don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it."
 

Cons

"Cisco Duo could be improved with more interesting rules or correlation rules between all the data sources such as Windows and Azure."
"I am not certain how Cisco Duo has helped me evolve in my IAM strategy from simple authentication to a more comprehensive identity security platform."
"Duo was clearly purchased, and Cisco has a lot of other panels for their Firepower products, et cetera. They need to continue bringing it, Umbrella, and the endpoint pieces even more together and make the integration a little more seamless among all of them."
"If you want easier management, Duo wouldn't meet that need."
"Cisco Duo can be improved, but additional features that should be included in the next release are not my area of responsibility."
"There are limitations because Cisco Duo does not support Hotmail accounts, which many people use to log in to their systems."
"I cannot think of a specific feature that should be focused on for improvement, but perhaps addressing the trouble we have when people are changing phones would help."
"Integration with a product such as Microsoft Sentinel would be great. As the product continually improves, I'm unsure if this feature is available."
"I'd like to see more networking features, such as the ability to integrate network monitoring solutions and authenticate the app users."
"There's a dependency on Microsoft Azure."
"The scalability may not be there."
"SafeNet's reporting and monitoring features could be improved."
"I would like to have the built-in provisioning module improved."
"Sometimes it generates a username that is not unique, but at the time of this writing, it is not possible to generate a new one that is unique."
"Integration with other Tools4ever applications such as SSRPM and IAM would be nice."
"When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have."
 

Pricing and Cost Advice

"I haven't seen any information on the pricing in four years, so I can't comment on that."
"I am not aware of the pricing. There are two departments, and I don't have any information about them."
"My experience with the pricing, setup cost, and licensing of Cisco Duo has been great. We've been there for 10 years. While we haven't gone through the setup part for a while, licensing is straightforward and convenient for higher education because student populations are included. So, we don't have to pay extra for it. We just pay for our knowledge workers, which has been great, and the cost is reasonable."
"My experience with pricing, setup costs, and licensing has been good, with no issues. I am pleased that the prices remained stable after Cisco acquired the solution."
"Its price is reasonable. It is not highly expensive."
"From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations."
"Duo Security's pricing is good, fair, and very comparable to today's market."
"The product’s pricing is reasonable."
Information not available
"Since HelloID is very reasonably priced, the return-on-investment is fast."
"In terms of costs and pricing, this solution is worth every penny."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
8%
Comms Service Provider
11%
Outsourcing Company
9%
Performing Arts
9%
Manufacturing Company
8%
Outsourcing Company
20%
Construction Company
12%
Comms Service Provider
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise29
Large Enterprise93
No data available
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What is your experience regarding pricing and costs for Duo Security?
Regarding the pricing, what actually happened was that we got the product purchased through our HQ, so the costing as...
What needs improvement with Duo Security?
I do not have a straight answer for how Cisco Duo can be improved at this time. With the implementation that we are g...
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Also Known As

Duo Security
SafeNet Trusted Access, Gemalto SafeNet Trusted Access
HelloID
 

Overview

 

Sample Customers

Information Not Available
IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.
Willis Independent School District, David Douglas School District
Find out what your peers are saying about Thales SafeNet Trusted Access vs. Tools4ever HelloID and other solutions. Updated: October 2026.
921,523 professionals have used our research since 2012.