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Symantec Messaging Gateway vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Messaging Gateway
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Secure Email Gateway (SEG) (6th)
Trend Micro Worry-Free Serv...
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Email Security (17th), Endpoint Protection Platform (EPP) (39th), Managed Detection and Response (MDR) (15th), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Symantec Messaging Gateway is designed for Secure Email Gateway (SEG) and holds a mindshare of 2.5%, up 1.9% compared to last year.
Trend Micro Worry-Free Services Suites, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 1.0% mindshare, up 0.3% since last year.
Secure Email Gateway (SEG)
Endpoint Protection Platform (EPP)
 

Featured Reviews

Girish Vijay - PeerSpot reviewer
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.
Udhayakumar Murugan - PeerSpot reviewer
Integrated auto scan and web filtering facility improves security management
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational data. We aim to enhance our security by implementing Trend Micro Worry-Free Services Suites Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility. It is very good…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Symantec’s spyware and malware signature database is very good compared to other products."
"I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
"The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
"The anti-malware and spam features are valuable."
"The solution is excellent at blocking spam."
"The solution is stable and the performance is good."
"Symantec is a secure product."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
"Trend Micro effectively detects and blocks NAS devices and identifies potential threats."
"The load balancer feature is excellent."
"The most important feature is behaviour detection."
"The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants."
"Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility. It is very good at detection and response, and it includes a web filtering option."
"The most valuable feature of the solution is the ease of deployment."
 

Cons

"Messaging Gateway's advanced malware detection could be improved."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"Sometimes the solution picks up false positive for viruses during scans."
"It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface."
"The documentation could have more detailed examples of how to use the product in various situations. As more companies shift to the cloud, they could better integrate the on-prem and cloud versions through an on-prem client."
"They really need to create a good package that competes with Microsoft."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
"The false positive submissions must be improved."
"The EDR part of the product is an area of concern where improvements are required."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"The pricing of Trend Micro is a little bit higher compared to Sophos."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"The solution’s scalability is limited."
"Network vulnerability scanning could be improved."
"The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
 

Pricing and Cost Advice

"Symantec Messaging Gateway’s pricing is very cheap."
"A subscription for technical support costs extra."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"For 150 users, we pay INR 1,60,000."
"They're a little costly compared to Microsoft."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"We pay a yearly licensing fee for the solution, which is too expensive."
"I rate the tool's pricing a five out of ten."
"The product is available at a very good price point."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
19%
Government
8%
Manufacturing Company
5%
Computer Software Company
17%
Comms Service Provider
10%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Symantec Messaging Gateway?
The solution takes up a lot of memory. The system becomes slow. The performance must be improved.
What is your primary use case for Symantec Messaging Gateway?
We use the solution to secure our data and emails.
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us.
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational data. We aim to enhance our security by implementing Trend Micro Worry-Free Service...
 

Also Known As

Symantec.cloud, Symantec Email Security.cloud
No data available
 

Overview

 

Sample Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
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Find out what your peers are saying about Microsoft, Abnormal Security, Proofpoint and others in Secure Email Gateway (SEG). Updated: May 2025.
853,868 professionals have used our research since 2012.